The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Provide information to customers in relation to circulation/lending |
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Completed |
Evidence:
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Provide current and accurate information to customers based on sound knowledge of circulation/lending systems in the relevant context |
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Completed |
Evidence:
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Deal with customer inquiries promptly or refer to appropriate person/s |
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Completed |
Evidence:
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Process loan transactions |
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Completed |
Evidence:
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Check and process customer registration details in accordance with organisational procedures |
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Completed |
Evidence:
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Complete transactions in accordance with lending policies and procedures and customer service standards |
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Completed |
Evidence:
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Deal with competing demands for service tactfully and helpfully |
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Completed |
Evidence:
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Complete checking and processing of material in accordance with organisational requirements |
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Completed |
Evidence:
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Process financial transactions |
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Completed |
Evidence:
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Handle financial transactions, including cash, in accordance with organisational procedures and within prescribed limits |
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Completed |
Evidence:
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Handle credit card and electronic funds transfer transactions correctly and in accordance with the organisation's procedures |
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Completed |
Evidence:
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Accurately balance income to receipts |
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Completed |
Evidence:
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Accurately note irregularities and take appropriate action promptly |
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Completed |
Evidence:
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