NTISthis.com

Evidence Guide: CULREL501A - Develop and maintain community and stakeholder relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CULREL501A - Develop and maintain community and stakeholder relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Plan stakeholder consultation

  1. In consultation with colleagues, review and assess current and potential stakeholders to determine needs, interests, priorities and trends
  2. Identify key stakeholders, their representatives and ways to establish and maintain links
  3. Research and maintain a collection of current relevant information on stakeholders
  4. Check organisational plans for appropriate reference to interaction with stakeholders
  5. Ensure that planning takes account of relevant internal and external factors
In consultation with colleagues, review and assess current and potential stakeholders to determine needs, interests, priorities and trends

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify key stakeholders, their representatives and ways to establish and maintain links

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Research and maintain a collection of current relevant information on stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check organisational plans for appropriate reference to interaction with stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure that planning takes account of relevant internal and external factors

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish productive stakeholder relationships

  1. Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation
  2. Identify and assess strategies for formal links between own organisation and key stakeholders
  3. Implement strategies that are likely to be successful in terms of establishing productive relationships with stakeholders
  4. Determine the purpose and parameters of specific consultations and brief participants accordingly
  5. Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely way
  6. In consultation with colleagues, monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them
Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and assess strategies for formal links between own organisation and key stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement strategies that are likely to be successful in terms of establishing productive relationships with stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine the purpose and parameters of specific consultations and brief participants accordingly

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely way

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

In consultation with colleagues, monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Represent organisation to local community

  1. Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness
  2. Promote organisation to external bodies that have a stake in its role, funding and operations
Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote organisation to external bodies that have a stake in its role, funding and operations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

develop, establish and maintain relationships with stakeholders in ways that support the needs of own organisation

facilitate effective consultation with a broad range of stakeholders.

Context of and specific resources for assessment

Assessment must ensure:

involvement of and interaction with others to reflect the consultation and communication aspects of this unit

project or work activities conducted over a period of time to reflect the ongoing monitoring and implementation aspects of this unit

access to:

strategic plans and relevant policies and procedures manuals

resources to implement consultation processes.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of onthejob performance

evaluation of stakeholder engagement programs developed and implemented by the candidate

review of documentation prepared by the candidate supporting stakeholder engagement activities

evaluation of candidate’s response to different organisational and community scenarios to assess ability to develop links and networks for different contexts.

Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.).

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

BSBCUS501B Manage quality customer service.

Required Skills and Knowledge

Required skills

communication skills to:

deliver presentations

facilitate workshops and focus groups

promote, manage and conduct formal and informal consultations on complex issues with a wide range of different stakeholders

literacy skills to:

develop promotional materials

interpret and develop complex documents

take notes at activities

initiative and enterprise skills to identify opportunities to engage with stakeholders

planning and organising skills to:

establish and monitor strategies and actions across a broad range of different activities

integrate strategies with organisation’s events and activities

plan and implement strategies to maximise stakeholder involvement

self-management skills to:

chair meetings

prioritise work tasks and meet deadlines

project a professional image when representing own organisation

technology skills to use business technology, including social media tools.

Required knowledge

role and nature of promotion, advocacy and networks in the library and information and museums and galleries sectors

nature and range of stakeholder groups, including special needs and cultural considerations

features, costs and benefits of different consultation mechanisms

networking techniques and strategies

planning and organisational techniques for community consultations

legal issues relevant to community/stakeholder consultation, including relevant health and safety requirements

governance obligations associated with the organisation and its stakeholders.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders may include:

academics

affiliated and special interest groups, such as:

clubs

community groups

cultural organisations

ethnic groups

friends’ organisations

societies

board members

employers

general community

government, such as:

local

state

migrants or refugees

people in remote areas

people with special needs

representative bodies

small or large businesses

staff in the organisation

students

teachers.

Relevant information may relate to:

community matters

cultural sensitivities

current activities

future activities

interests

issues

organisational issues

special needs.

Internal and external factors may relate to:

current organisational objectives

market trends

political and social issues in communities

resource constraints

technological developments.

Strategiesmay include:

blogs

email

networks

open consultation workshops on topics of interest

review of newsletters by stakeholders and community groups

targeted focus group sessions

use of venue facilities for functions and meetings by stakeholders

wikis.

Relationships may be ongoing or for a specific purpose and may relate to:

exhibitions and outreach programs

inclusion in public activities

involvement in the development of appropriate exhibitions, public programs and special events

market research

obtaining regular stakeholder feedback

requests for financial support

surveying stakeholder views on particular issues and services to assist with the development of new services or facilities.

Consultations may include:

external committees

formal consultative bodies

informal communication and feedback

newsletters or other regular or specific information provision

presentations

regular liaison activities

surveys

taskforces

working parties.