NTISthis.com

Evidence Guide: DEFDPA007 - Develop and implement effective communication strategies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

DEFDPA007 - Develop and implement effective communication strategies

What evidence can you provide to prove your understanding of each of the following citeria?

Develop effective communication skills

  1. Develop, promote, implement and review strategies for internal and external distribution of information
  2. Address specific communication needs when developing and implementing strategies to avoid discrimination in the workplace
  3. Establish and review channels of communication
  4. Provide coaching in effective communication to staff as required
  5. Use negotiation and conflict resolution strategies to promote effective operation of the organisation
  6. Negotiate issues with key stakeholders, clients and staff in a way that leads to a mutually acceptable outcome
  7. Maintain work related networks and relationships to ensure client needs and organisational objectives are met
  8. Ensure communication with stakeholders and colleagues is appropriate to individual needs and the situation, and that it promotes achievement of organisational objectives
Develop, promote, implement and review strategies for internal and external distribution of information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Address specific communication needs when developing and implementing strategies to avoid discrimination in the workplace

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish and review channels of communication

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide coaching in effective communication to staff as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use negotiation and conflict resolution strategies to promote effective operation of the organisation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Negotiate issues with key stakeholders, clients and staff in a way that leads to a mutually acceptable outcome

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain work related networks and relationships to ensure client needs and organisational objectives are met

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure communication with stakeholders and colleagues is appropriate to individual needs and the situation, and that it promotes achievement of organisational objectives

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate group discussion

  1. Define and implement mechanisms that enhance effective group interactions
  2. Use inclusive strategies that encourage all group members to participate and that include seeking and acknowledging contributions from all members
  3. Undertake an evaluation of group communication strategies to promote ongoing participation of all parties
  4. Identify and address specific communication needs of individuals in accordance with operational policies and procedures
Define and implement mechanisms that enhance effective group interactions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use inclusive strategies that encourage all group members to participate and that include seeking and acknowledging contributions from all members

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Undertake an evaluation of group communication strategies to promote ongoing participation of all parties

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and address specific communication needs of individuals in accordance with operational policies and procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Produce quality written materials

  1. Write and present information in a logical manner
  2. Provide accurate and timely advice to management and stakeholders
Write and present information in a logical manner

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide accurate and timely advice to management and stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Conduct formal discussions

  1. Reach mutual agreement about and adhere to appropriate structures, timeframes and protocols during formal discussions
  2. Acknowledge individual differences, needs and rights during the conduct of interviews and formal discussions, in accordance with organisational policies
  3. Provide feedback and give advice in a way that reflects current identified good practice in accordance with organisational policies and procedures
Reach mutual agreement about and adhere to appropriate structures, timeframes and protocols during formal discussions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Acknowledge individual differences, needs and rights during the conduct of interviews and formal discussions, in accordance with organisational policies

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide feedback and give advice in a way that reflects current identified good practice in accordance with organisational policies and procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop effective communication skills

1.1

Develop, promote, implement and review strategies for internal and external distribution of information

1.2

Address specific communication needs when developing and implementing strategies to avoid discrimination in the workplace

1.3

Establish and review channels of communication

1.4

Provide coaching in effective communication to staff as required

1.5

Use negotiation and conflict resolution strategies to promote effective operation of the organisation

1.6

Negotiate issues with key stakeholders, clients and staff in a way that leads to a mutually acceptable outcome

1.7

Maintain work related networks and relationships to ensure client needs and organisational objectives are met

1.8

Ensure communication with stakeholders and colleagues is appropriate to individual needs and the situation, and that it promotes achievement of organisational objectives

2

Facilitate group discussion

2.1

Define and implement mechanisms that enhance effective group interactions

2.2

Use inclusive strategies that encourage all group members to participate and that include seeking and acknowledging contributions from all members

2.3

Undertake an evaluation of group communication strategies to promote ongoing participation of all parties

2.4

Identify and address specific communication needs of individuals in accordance with operational policies and procedures

3

Produce quality written materials

3.1

Write and present information in a logical manner

3.2

Provide accurate and timely advice to management and stakeholders

4

Conduct formal discussions

4.1

Reach mutual agreement about and adhere to appropriate structures, timeframes and protocols during formal discussions

4.2

Acknowledge individual differences, needs and rights during the conduct of interviews and formal discussions, in accordance with organisational policies

4.3

Provide feedback and give advice in a way that reflects current identified good practice in accordance with organisational policies and procedures

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop effective communication skills

1.1

Develop, promote, implement and review strategies for internal and external distribution of information

1.2

Address specific communication needs when developing and implementing strategies to avoid discrimination in the workplace

1.3

Establish and review channels of communication

1.4

Provide coaching in effective communication to staff as required

1.5

Use negotiation and conflict resolution strategies to promote effective operation of the organisation

1.6

Negotiate issues with key stakeholders, clients and staff in a way that leads to a mutually acceptable outcome

1.7

Maintain work related networks and relationships to ensure client needs and organisational objectives are met

1.8

Ensure communication with stakeholders and colleagues is appropriate to individual needs and the situation, and that it promotes achievement of organisational objectives

2

Facilitate group discussion

2.1

Define and implement mechanisms that enhance effective group interactions

2.2

Use inclusive strategies that encourage all group members to participate and that include seeking and acknowledging contributions from all members

2.3

Undertake an evaluation of group communication strategies to promote ongoing participation of all parties

2.4

Identify and address specific communication needs of individuals in accordance with operational policies and procedures

3

Produce quality written materials

3.1

Write and present information in a logical manner

3.2

Provide accurate and timely advice to management and stakeholders

4

Conduct formal discussions

4.1

Reach mutual agreement about and adhere to appropriate structures, timeframes and protocols during formal discussions

4.2

Acknowledge individual differences, needs and rights during the conduct of interviews and formal discussions, in accordance with organisational policies

4.3

Provide feedback and give advice in a way that reflects current identified good practice in accordance with organisational policies and procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying communication ethics relevant to the audience and organisation

applying organisational policies and procedures

communicating information effectively verbally and in writing

delivering effective presentations

developing and implementing effective communication strategies

implementing effective group management processes

managing conflict resolution and negotiation

organising and conducting interviews and other panels

writing effective workplace documents.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

different communication styles and techniques including:

cultural communication protocols

specific communication needs

group processes

interviewing techniques

oral communication

relevant organisational policies and procedures

research techniques

written communication/documentation required including:

complex reports, briefing notes

correspondence, formal correspondence

instructions, procedures and policies

meeting minutes

proposals, project plans and spreadsheets

speeches, journal articles and marketing materials.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.