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Evidence Guide: DEFDPA009 - Apply knowledge of public affairs in a service environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

DEFDPA009 - Apply knowledge of public affairs in a service environment

What evidence can you provide to prove your understanding of each of the following citeria?

Determine service environments

  1. Identify public affairs requirements in service environments
  2. Research and identify public affairs issues within service environments
Identify public affairs requirements in service environments

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Research and identify public affairs issues within service environments

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use knowledge of service environments to assist in work and to guide problem solving

  1. Identify service-related issues when implementing public affairs options or recommendations and providing advice
  2. Use service environment knowledge when providing recommendations or advice
  3. Use service environment knowledge when creating public affairs product, and writing policy, instructions and reports
Identify service-related issues when implementing public affairs options or recommendations and providing advice

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use service environment knowledge when providing recommendations or advice

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use service environment knowledge when creating public affairs product, and writing policy, instructions and reports

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine service environments

1.1

Identify public affairs requirements in service environments

1.2

Research and identify public affairs issues within service environments

2

Use knowledge of service environments to assist in work and to guide problem solving

2.1

Identify service-related issues when implementing public affairs options or recommendations and providing advice

2.2

Use service environment knowledge when providing recommendations or advice

2.3

Use service environment knowledge when creating public affairs product, and writing policy, instructions and reports

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine service environments

1.1

Identify public affairs requirements in service environments

1.2

Research and identify public affairs issues within service environments

2

Use knowledge of service environments to assist in work and to guide problem solving

2.1

Identify service-related issues when implementing public affairs options or recommendations and providing advice

2.2

Use service environment knowledge when providing recommendations or advice

2.3

Use service environment knowledge when creating public affairs product, and writing policy, instructions and reports

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

interpreting public affairs effects relevant to operational service

providing public affairs recommendations or advice appropriate to service environments

researching contextual issues that influence service operating environment from public affairs perspective

writing public affairs documentation including at least one of the following:

plans

media release

instruction

orders

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

awareness of clearance requirements associated with public comment in operational contexts

environmental factors influencing public affairs in service operating environments

public affairs effects relevant to service operations.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.