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Evidence Guide: DEFFIN028 - Oversee public sector financial transaction processing

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

DEFFIN028 - Oversee public sector financial transaction processing

What evidence can you provide to prove your understanding of each of the following citeria?

Manage relations

  1. Recognise and communicate role and purpose of the transaction processing centre
  2. Manage reporting and communication to senior management
  3. Establish and implement processes to determine and monitor the range of services required by the organisation
Recognise and communicate role and purpose of the transaction processing centre

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage reporting and communication to senior management

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish and implement processes to determine and monitor the range of services required by the organisation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage delivery of services

  1. Establish, implement and monitor processes to ensure compliance with legislative and regulatory environment
  2. Develop, implement and monitor operational plans
  3. Determine and monitor performance indicators for service provision, and seek and respond to feedback from staff about service provision and process improvements
  4. Identify and manage resources and support systems required for delivery of services
  5. Identify training strategies to ensure staff are able to provide required products and services
Establish, implement and monitor processes to ensure compliance with legislative and regulatory environment

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop, implement and monitor operational plans

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine and monitor performance indicators for service provision, and seek and respond to feedback from staff about service provision and process improvements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and manage resources and support systems required for delivery of services

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify training strategies to ensure staff are able to provide required products and services

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage relations

1.1

Recognise and communicate role and purpose of the transaction processing centre

1.2

Manage reporting and communication to senior management

1.3

Establish and implement processes to determine and monitor the range of services required by the organisation

2

Manage delivery of services

2.1

Establish, implement and monitor processes to ensure compliance with legislative and regulatory environment

2.2

Develop, implement and monitor operational plans

2.3

Determine and monitor performance indicators for service provision, and seek and respond to feedback from staff about service provision and process improvements

2.4

Identify and manage resources and support systems required for delivery of services

2.5

Identify training strategies to ensure staff are able to provide required products and services

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage relations

1.1

Recognise and communicate role and purpose of the transaction processing centre

1.2

Manage reporting and communication to senior management

1.3

Establish and implement processes to determine and monitor the range of services required by the organisation

2

Manage delivery of services

2.1

Establish, implement and monitor processes to ensure compliance with legislative and regulatory environment

2.2

Develop, implement and monitor operational plans

2.3

Determine and monitor performance indicators for service provision, and seek and respond to feedback from staff about service provision and process improvements

2.4

Identify and manage resources and support systems required for delivery of services

2.5

Identify training strategies to ensure staff are able to provide required products and services

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and organisation policies

communicating effectively to identified personnel

developing and implementing operational plans

identifying and implementing compliance processes

managing report preparation on transaction processing performance

managing stakeholders

managing the provision of services to stakeholders.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

accounting conventions, processes and procedures

legislative and regulatory requirements relevant to the work

organisational policy and procedures relating to transaction processing

procedures and systems relating to financial transaction processing, including:

documentation management

assurance processes

financial system requirements

transaction processing procedures

typical errors that can be made in processing financial transactions.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.