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Evidence Guide: DEFGEN029 - Lead successful workplace relations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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DEFGEN029 - Lead successful workplace relations

What evidence can you provide to prove your understanding of each of the following citeria?

Manage ideas and information

  1. Ensure strategies and processes are in place to communicate information to all co-workers
  2. Develop and implement consultation processes to ensure that colleagues have the opportunity to contribute to issues related to their work role
  3. Facilitate feedback to colleagues on outcomes of the consultation processes
  4. Develop and implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel
Ensure strategies and processes are in place to communicate information to all co-workers

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and implement consultation processes to ensure that colleagues have the opportunity to contribute to issues related to their work role

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate feedback to colleagues on outcomes of the consultation processes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish systems to develop trust and confidence

  1. Establish and implement processes to ensure that the organisation’s cultural diversity and ethical values are adhered to
  2. Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct
  3. Adjust own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
Establish and implement processes to ensure that the organisation’s cultural diversity and ethical values are adhered to

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Adjust own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage the development and maintenance of networks and relationships

  1. Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation
  2. Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained
Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Foster cooperation between teams

  1. Identify teams or individuals where cooperation would enhance work outcomes
  2. Discuss areas where greater cooperation would yield benefits
  3. Agree to and implement strategies to achieve greater cooperation in these areas
Identify teams or individuals where cooperation would enhance work outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss areas where greater cooperation would yield benefits

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Agree to and implement strategies to achieve greater cooperation in these areas

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage difficulties to achieve positive outcomes

  1. Develop and implement strategies to ensure that difficulties in workplace relationships are identified and resolved
  2. Establish processes and systems to ensure that conflict is identified and managed constructively
  3. Provide guidance, counselling and support to assist co-workers in resolving their work difficulties
Develop and implement strategies to ensure that difficulties in workplace relationships are identified and resolved

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish processes and systems to ensure that conflict is identified and managed constructively

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide guidance, counselling and support to assist co-workers in resolving their work difficulties

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage ideas and information

1.1

Ensure strategies and processes are in place to communicate information to all co-workers

1.2

Develop and implement consultation processes to ensure that colleagues have the opportunity to contribute to issues related to their work role

1.3

Facilitate feedback to colleagues on outcomes of the consultation processes

1.4

Develop and implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel

2

Establish systems to develop trust and confidence

2.1

Establish and implement processes to ensure that the organisation’s cultural diversity and ethical values are adhered to

2.2

Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct

2.3

Adjust own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment

3

Manage the development and maintenance of networks and relationships

3.1

Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation

3.2

Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained

4

Foster cooperation between teams

4.1

Identify teams or individuals where cooperation would enhance work outcomes

4.2

Discuss areas where greater cooperation would yield benefits

4.3

Agree to and implement strategies to achieve greater cooperation in these areas

5

Manage difficulties to achieve positive outcomes

5.1

Develop and implement strategies to ensure that difficulties in workplace relationships are identified and resolved

5.2

Establish processes and systems to ensure that conflict is identified and managed constructively

5.3

Provide guidance, counselling and support to assist co-workers in resolving their work difficulties

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Manage ideas and information

1.1

Ensure strategies and processes are in place to communicate information to all co-workers

1.2

Develop and implement consultation processes to ensure that colleagues have the opportunity to contribute to issues related to their work role

1.3

Facilitate feedback to colleagues on outcomes of the consultation processes

1.4

Develop and implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel

2

Establish systems to develop trust and confidence

2.1

Establish and implement processes to ensure that the organisation’s cultural diversity and ethical values are adhered to

2.2

Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct

2.3

Adjust own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment

3

Manage the development and maintenance of networks and relationships

3.1

Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation

3.2

Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained

4

Foster cooperation between teams

4.1

Identify teams or individuals where cooperation would enhance work outcomes

4.2

Discuss areas where greater cooperation would yield benefits

4.3

Agree to and implement strategies to achieve greater cooperation in these areas

5

Manage difficulties to achieve positive outcomes

5.1

Develop and implement strategies to ensure that difficulties in workplace relationships are identified and resolved

5.2

Establish processes and systems to ensure that conflict is identified and managed constructively

5.3

Provide guidance, counselling and support to assist co-workers in resolving their work difficulties

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

accessing and analysing information to achieve planned outcomes

adjusting interpersonal style and communications to respond to cultural and social diversity

applying relationship management and communication skills with a range of people that:

demonstrate integrity, respect, empathy and cultural sensitivity and promote trust

forge effective relationships with internal and/or external people and help to maintain these networks

encourage participation and foster contribution of and respect for ideas and feedback

provide support to colleagues to resolve difficulties

applying techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements

consulting and providing advice on complex issues

implementing policy and procedural changes

managing stakeholder relationships

reviewing and improving workplace outcomes in consultation with relevant personnel

researching complex issues.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

Commonwealth policies impacting on own role

how to monitor, analyse and introduce ways to improve work relationships

how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes

key internal and external stakeholders

methods and techniques for communicating information and ideas to a range of stakeholders

methods to resolve workplace conflict

methods to manage poor work performance

policies and procedures impacting on own role

problem solving methods

techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking

the impact of legislation and organisational policies on workplace relationships

strategic priorities or activities affecting the organisation.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.