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Evidence Guide: DEFIN002A - Process voice communications

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

DEFIN002A - Process voice communications

What evidence can you provide to prove your understanding of each of the following citeria?

Create target text file

  1. Target text file is accessed in accordance with standard procedures
  2. Text file and message formatting procedures are applied in accordance with standard procedures
Target text file is accessed in accordance with standard procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Text file and message formatting procedures are applied in accordance with standard procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Annotate intercept details

  1. Intercept details and peripheral information are logged in accordance with standard procedures
  2. Organisational abbreviations are used for brevity in accordance with standard procedures
  3. Information from emission is transcribed without losing its original meaning or intent, in accordance with standard procedures
  4. Message type is identified and annotated in accordance with standard procedures
  5. Problems encountered during the transcription process are analysed and appropriate actions are taken in accordance with standard procedures
  6. Security of information is maintained in accordance with standard procedures
  7. Work health and safety (WHS) requirements and safety precautions are applied throughout the process
  8. Legal requirements for activities are identified and applied during the process
Intercept details and peripheral information are logged in accordance with standard procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisational abbreviations are used for brevity in accordance with standard procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information from emission is transcribed without losing its original meaning or intent, in accordance with standard procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Message type is identified and annotated in accordance with standard procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Problems encountered during the transcription process are analysed and appropriate actions are taken in accordance with standard procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security of information is maintained in accordance with standard procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work health and safety (WHS) requirements and safety precautions are applied throughout the process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Legal requirements for activities are identified and applied during the process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report items of interest

  1. Basic analysis of information is conducted and significant items of interest are identified in accordance with organisational requirements
  2. Significant items of interest are prioritised in accordance with standard procedures and reported to appropriate personnel
  3. Completed text file is forwarded to appropriate personnel for checking
Basic analysis of information is conducted and significant items of interest are identified in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Significant items of interest are prioritised in accordance with standard procedures and reported to appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Completed text file is forwarded to appropriate personnel for checking

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to transcribe verbal information in the target language, including recognising key words and phrases, and prioritising these significant items of interest as defined by the workplace.

In particular assessment must confirm the ability to use the correct workplace text file and message formatting procedures to produce a completed text file for further analysis.

Consistency in performance

Competency should be demonstrated over time and should be observed in a range of actual or simulated work contexts.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed under direct supervision and should focus on the individual's ability to:

demonstrate basic practical skills, such as the use of relevant tools/systems

perform a sequence of routine tasks given clear direction

receive and pass on messages/information.

In all cases it is expected that targeted questioning to assess the required knowledge by recall will support practical assessment.

Specific resources for assessment

Access is required to:

audio playback equipment

language specific dictionary

workplace specific recording systems.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

assess languages in order to determine the language skills required for transcription to occur

communicate effectively within the workplace

follow instructions/directives and report information

listen effectively

maintain records and make timely reports

manage personal work priorities and professional development

type with a minimum speed of 35 words per minute and an accuracy of 98 percent

use organisational computer equipment and applications to produce simple workplace documents and for communications intercept

use workplace and language publications and other reference material to conduct research

Required Knowledge

antenna theory

communications procedures

electromagnetic spectrum

international 'Q' and 'Z' codes including phonetic alphabet

international time zones and datelines

military and organisational abbreviations

relevant organisational policies and legislation

reporting procedures and formats

security procedures

sound understanding of computer equipment and applications in accordance with workplace procedures

target language including recognising key words, numbers and phrases in context at an intermediate level

work environment layout

workplace orientation and induction procedures

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Standard procedures may include:

Australian Quality Training Framework

Australian Standards

Defence instructions

Doctrine pamphlets

Industry practices

Job guides and other publications

Maintenance schedules

Manufacturers' specifications, procedures and technical instructions

WHS requirements and regulations

Organisational instructions and journals

Organisational policies and procedures

Quality control

Regulatory requirements

Relevant local government by-laws

Routine orders

Security instructions and procedures

Standard Operating Procedures

Standing orders

Workplace agreements

Written and verbal orders

Intercept details may include:

Call signs

Date and time

Duration of transmission

International 'Q' and 'Z' codes

Type of working

Peripheral information may include:

Antenna

Atmospheric conditions

Frequency

Intercept site

Line of bearing

Mode of transmission

Operator chat

Organisational abbreviations may include:

Approved language abbreviations for place names, common words and acronyms

Organisational/international prosigns

Organisational specific codes

Information from emission may include:

Fax

Live communications

Modem

Morse code

Recorded communications

Voice

Message type may include:

Encrypted traffic

Plain text

Legal requirements may include:

Geneva conventions and protocols

International laws

Laws of Armed Conflict

National laws

Rules of Engagement

State/territory laws

Appropriate personnel may include:

External agencies

Internal agencies

Linguists

Reporters

Supervisors