The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Execute instructions to satisfy client requirements
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The client is adequately identified and instructions given in good faith are confirmed and requirements sought Completed |
Evidence:
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Relevant client instructions are recorded and documented promptly and accurately in accordance with organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice Completed |
Evidence:
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Client instructions are actioned with relevant personnel or section in accordance with client requirements, organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice Completed |
Evidence:
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Review and monitor implementation of client instructions
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Terms and conditions of agreed options and investment strategies are reviewed and monitored for consistency with client instructions Completed |
Evidence:
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Implementation strategies and actions are regularly monitored and reviewed to ensure compliance with client instructions Completed |
Evidence:
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Clients are regularly updated on the implementation and administration of their agreed investment strategies and instructions to ensure no breaches of agreement or anomalies occur Completed |
Evidence:
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Clients are advised of changes to markets, legislative or organisation requirements or guidelines where appropriate Completed |
Evidence:
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Provide additional/after sales service
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Client documentation, information and histories are periodically reviewed to determine areas and extent of additional after sales service that can be provided Completed |
Evidence:
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Potential areas of additional after sales service are communicated to clients utilising identified marketing strategies Completed |
Evidence:
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Defined additional after sales service is agreed with clients and provided as required Completed |
Evidence:
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Areas of client dissatisfaction are identified and acted upon in a prompt, professional and ethical manner, and in accordance with organisation policy and guidelines, confidentiality requirements, and with relevant legislation or industry codes of practice Completed |
Evidence:
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