The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan and prepare initial contact
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Interpret and confirm client’s written instructions and any of their relevant policy and procedures Completed |
Evidence:
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1.2 Review comments on debtor's file to enable initial action in line with own organisation’s policy and procedures, and legislative requirements Completed |
Evidence:
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Assess debtor
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Establish credit worthiness of debtor through compilation of valid and relevant credit history Completed |
Evidence:
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Cross-reference information on debtor for verification, when necessary, by file or document search Completed |
Evidence:
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2.3 Determine appropriate and cost-effective recovery action options based on debtor's verified credit worthiness Completed |
Evidence:
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Negotiate debt payment or settlement within defined parameters
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Use appropriate means of communication to establish contact and build rapport with debtor Completed |
Evidence:
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Develop debt settlement proposal that attempts mutual satisfaction for client and debtor, applying negotiation techniques, organisational guidelines and appropriate industry codes of conduct Completed |
Evidence:
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Discuss debt settlement proposal with management and document reasons for proceeding or not proceeding, or taking further action Completed |
Evidence:
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Confirm and record debtor and creditor agreement, and procedures for debt settlement Completed |
Evidence:
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Make decision to refer debt for legal action, if necessary, in line with organisational policy and procedures Completed |
Evidence:
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