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Evidence Guide: FPICOT2227B - Process orders and despatch products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FPICOT2227B - Process orders and despatch products

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for orders and despatch

  1. Applicable occupational health and safety (OHS), environmental, legislative and organisational requirements relevant to processing orders and despatching products are identified and followed
  2. Work order is reviewed and clarified with appropriate personnel
  3. Orders and consignment documentation are reviewed and checked with appropriate personnel
  4. Equipment is selected appropriate to work requirements and checked for operational effectiveness in line with manufacturer recommendations
  5. Despatch schedules are planned and sequenced in line with workplace procedures
  6. Communication with others is established and maintained in line with OHS requirements
Applicable occupational health and safety (OHS), environmental, legislative and organisational requirements relevant to processing orders and despatching products are identified and followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work order is reviewed and clarified with appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Orders and consignment documentation are reviewed and checked with appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Equipment is selected appropriate to work requirements and checked for operational effectiveness in line with manufacturer recommendations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Despatch schedules are planned and sequenced in line with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with others is established and maintained in line with OHS requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process orders

  1. Products are selected and orders compiled and completed
  2. Products for despatch are checked against product knowledge, labels and other identification systems
  3. Products are sorted and consolidated in line with workplace procedures
  4. Finished products are wrapped as required and ensuring minimal wastage, in line with order, workplace procedures and environmental requirements
  5. Order is checked against despatch schedule and order documentation
Products are selected and orders compiled and completed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Products for despatch are checked against product knowledge, labels and other identification systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Products are sorted and consolidated in line with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finished products are wrapped as required and ensuring minimal wastage, in line with order, workplace procedures and environmental requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Order is checked against despatch schedule and order documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Despatch products

  1. Workplace records for despatch and product movement are completed
  2. Load labels and documentation are attached and checked, and loading is organised
  3. Final check of load labels and documentation is conducted
  4. Transportation requirements are explained to the driver
  5. Stock records are updated in line with workplace procedures
  6. Documentation and equipment faults are recorded and reported to the appropriate personnel
Workplace records for despatch and product movement are completed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Load labels and documentation are attached and checked, and loading is organised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Final check of load labels and documentation is conducted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Transportation requirements are explained to the driver

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Stock records are updated in line with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Documentation and equipment faults are recorded and reported to the appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

A person who demonstrates competency in this unit must be able to provide evidence that they can safely and efficiently process orders and despatch products in line with organisational requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to, and satisfy, all of the requirements of the elements of this unit and include demonstration of:

following applicable commonwealth, state or territory legislative and regulatory requirements and codes of practice relevant to processing orders and despatching products

following organisational policies and procedures relevant to processing orders and despatching products

processing orders and despatching products from the organisational warehouse in line with customer orders

Context of and specific resources for assessment

Competency is to be assessed in the workplace or realistically simulated workplace

Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints

Assessment of required knowledge, other than confirmatory questions, will usually be conducted in an off-site context

Assessment is to follow relevant regulatory or Australian Standards requirements

The following resources should be made available:

workplace location or simulated workplace

materials and equipment relevant to undertaking work applicable to this unit

specifications and work instructions

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of the FPI11 Training Package

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of required knowledge

Assessment must be by direct observation of tasks, with questioning on required knowledge and it must also reinforce the integration of employability skills

Assessment methods must confirm the ability to access and correctly interpret and apply the required knowledge

Assessment may be applied under project-related conditions (real or simulated) and require evidence of process

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances

Assessment may be in conjunction with assessment of other units of competency

The assessment environment should not disadvantage the candidate

Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language backgrounds other than English

Where the participant has a disability, reasonable adjustment may be applied during assessment

Language and literacy demands of the assessment task should not be higher than those of the work role

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Required skills

Technical skills sufficient to use and maintain relevant tools, machinery and equipment; efficiently and safely process orders and despatch products

Communication skills sufficient to use appropriate communication and interpersonal techniques with colleagues and others; locate, record and report information

Literacy skills sufficient to follow legislation, regulations, standards, codes of practice and established safe practices and procedures for processing orders and despatching products

Numeracy skills sufficient to measure, estimate and calculate time required to complete a task

Problem solving skills sufficient to review and identify work requirements; identify problems and equipment faults; demonstrate appropriate response procedures

Required knowledge

Applicable commonwealth, state or territory legislation, regulations, standards, codes of practice and established safe practices relevant to the full range of processes for processing orders and despatching products

Environmental protection requirements, including the safe disposal of waste material and minimisation of carbon emissions

Organisational and site standards, requirements, policies and procedures for processing orders and despatching products

Environmental risks and hazards

Using energy effectively and efficiently

Procedures for processing orders and documentation, including despatch procedures

Products, their construction and packaging

Established communication channels and protocols

Problem identification and resolution strategies, and common fault finding techniques

Types of tools and equipment, and procedures for their use, operation and maintenance

Appropriate mathematical procedures for estimating and measuring, including calculating time to complete tasks

Procedures for recording and reporting workplace information

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OHS requirements:

are to be in line with applicable commonwealth, state or territory legislation and regulations, and organisational safety policies and procedures, and may include:

personal protective equipment and clothing

safety equipment

first aid equipment

fire fighting equipment

hazard and risk control

fatigue management

elimination of hazardous materials and substances

safe forest practices, including required actions relating to forest fire

manual handling including shifting, lifting and carrying

Environmental requirements may include:

legislation

organisational policies and procedures

workplace practices

Legislative requirements:

are to be in line with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice and may include:

award and enterprise agreements

industrial relations

Australian Standards

confidentiality and privacy

OHS

the environment

equal opportunity

anti-discrimination

relevant industry codes of practice

duty of care

Organisational requirements may include:

legal

organisational and site guidelines

policies and procedures relating to own role and responsibility

quality assurance

procedural manuals

quality and continuous improvement processes and standards

OHS, emergency and evacuation procedures

ethical standards

recording and reporting requirements

equipment use, maintenance and storage requirements

environmental management requirements (waste minimisation and disposal, recycling and re-use guidelines)

Work order is to include:

instructions for filling customer orders

despatch allocation

and may also include:

instructions for the environmental monitoring of work and procedures

environmental care requirements relevant to the work

Appropriate personnel may include:

supervisors

suppliers

clients

colleagues

managers

Orders are to include:

customer orders

organisational requirements

Documentation may include:

order dockets

despatch orders

stock records

tally sheets

delivery records

quality and accounting records

QA forms

load manifests

payment instructions

Equipment may include:

computers

calculators

measuring equipment

Despatch

is the sending out of products relating to an order

Communication may include:

verbal and non-verbal language

constructive feedback

active listening

questioning to clarify and confirm understanding

use of positive, confident and cooperative language

use of language and concepts appropriate to individual social and cultural differences

control of tone of voice

Products may include:

timber

wood panel products

manufactured timber products

Identification systems may include:

tags

labelling

bar codes

organisational coding

stickers

Load labels are to include:

information about loading requirements, including:

customer details

carrier

time of despatch

Transportation may include:

courier companies

trucking companies

rail

shipping

Records and reports may include:

documentation listed above together with:

inspection and labelling outcomes

storage locations

quality outcomes

hazards

incidents

equipment malfunctions

and may be:

manual

computer-based system

other appropriate organisational communication system