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Evidence Guide: FPPREL210A - Contribute to effective working relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FPPREL210A - Contribute to effective working relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate with others in course of work

  1. Others are communicated with in course of work within Occupational Health and Safety (OHS) regulations, environmental and safe working requirements/practices, Standard Operating Procedures (SOP), and housekeeping requirements
  2. Instructions are attended to, interpreted and implemented
  3. Effective reading and listening skills are demonstrated
  4. Questions are used to gain additional information
  5. Verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice
  6. Misunderstandings in communications are avoided using appropriate confirmation techniques
  7. Various forms of non-verbal communication are appropriately used when working and communicating with others in the course of duties
Others are communicated with in course of work within Occupational Health and Safety (OHS) regulations, environmental and safe working requirements/practices, Standard Operating Procedures (SOP), and housekeeping requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instructions are attended to, interpreted and implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective reading and listening skills are demonstrated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Questions are used to gain additional information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Misunderstandings in communications are avoided using appropriate confirmation techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Various forms of non-verbal communication are appropriately used when working and communicating with others in the course of duties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to teamwork and work standards

  1. Teamwork and work standards are contributed to within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements
  2. Work is carried out individually and in association with others in accordance with established performance standards
  3. Assistance and encouragement is provided to others in workplace activities
  4. Feedback on work performance is acknowledged, discussed and acted upon
  5. Personal skills and knowledge are developed through training and other means to ensure an effective contribution to work activities
  6. Employment conditions are known, understood and followed
  7. Individual rights and responsibilities are known, understood and fulfilled, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles
  8. Appropriate action is taken to avoid and prevent harassment of others
Teamwork and work standards are contributed to within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work is carried out individually and in association with others in accordance with established performance standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance and encouragement is provided to others in workplace activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback on work performance is acknowledged, discussed and acted upon

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personal skills and knowledge are developed through training and other means to ensure an effective contribution to work activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Employment conditions are known, understood and followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual rights and responsibilities are known, understood and fulfilled, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken to avoid and prevent harassment of others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve conflicts

  1. Conflicts are resolved within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements
  2. Conflict situations are recognised and appropriate assistance is sought to resolve the conflict with the personnel involved in accordance with company procedures
  3. An appropriate contribution is made to action to solve conflicts by actively participating in conflict resolution procedures
Conflicts are resolved within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conflict situations are recognised and appropriate assistance is sought to resolve the conflict with the personnel involved in accordance with company procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

An appropriate contribution is made to action to solve conflicts by actively participating in conflict resolution procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence should be relevant to the work. It should satisfy the requirements of the elements and performance criteria and include consideration of:

the required knowledge and skills tailored to the needs of the specific workplace

applicable OHS regulations, environmental and safe working requirements/practices, SOP and housekeeping requirements

applicable aspects of the range statement

practical workplace demonstration of skills in contributing to effective working relationships

Context of and specific resources for assessment

A workplace assessment must be used to assess:

the application of required knowledge on the job

the application of skills on the job, over time and under a range of typical conditions that may be experienced in contributing to effective working relationships

Access to the full range of equipment involved in contributing to effective working relationships in a pulp or paper mill is required

Method of assessment

A combination of assessment methods should be used. The following examples are appropriate for this unit:

observation of applied skills and knowledge on the job

workplace demonstrations via a mock-up or simulation that replicate part/s of the job

answers to written or verbal questions about specific skills and knowledge

third-party reports from relevant and skilled personnel

written evidence e.g. log sheet entries, checklist entries, test results

Assessment processes and techniques must be culturally appropriate and in keeping with the language and literacy capacity of the learner and the work being performed. This includes conducting an assessment in a manner that allows thoughts to be conveyed verbally so that the learner can both understand and be understood by the assessor (e.g. use plain English and terminology used on the job)

A holistic assessment with other units relevant to the pulp and paper industry, mill and job role is recommended

Additional information on approaches to assessment for the pulp and paper industry is provided in the Assessment Guidelines for this Training Package

Required Skills and Knowledge

This describes the skills and knowledge required for this unit.

Required skills

Uses required forms of communication in contributing to effective relationships

Reads and interprets required documentation, procedures and reports

Listens to and interprets verbal instructions and information concerning work activities

Interprets and applies established communication practices

Accesses, navigates and enters computer-based information

Identifies and actions problems within level of responsibility

Identifies interpersonal problems that may arise and takes appropriate action to resolve identified problems

Takes action to avoid discrimination and harassment and reports any incidents in accordance with policies and regulations

Required knowledge

Procedures, regulations and legislative requirements relevant to contributing to effective relationships including OHS, environmental including relevant sustainability requirements/practices, SOP, isolation procedures, safe working requirements, risks and hazard identification and housekeeping

Relevant forms of communication

Basic communication techniques, including barriers to effective communication and how to overcome them

Conflict resolution and mediation strategies and techniques

Basic problem-solving techniques consistent with level of responsibility

Anti-discrimination and harassment policies and regulations

Industrial award requirements related to personnel responsibilities, obligations and entitlements

Instructions and procedures for social behaviour and emergency situations

Principles of effective interaction with co-workers, including recognising differences, active promotion of anti-discrimination and avoidance of harassment

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislation, regulatory, licensing and certification requirements may include:

OHS and environmental requirements (local, state and commonwealth)

Australian equal employment legislation and related policies

relevant international labour conventions and measures

Documentation, procedures and reports may include:

SOP

quality procedures

environmental sustainability requirements/practices

enterprise policies and procedures

equal employment policies and regulations

work and safety signs and symbols

oil or chemical spills and disposal guidelines

plant isolation documentation

safe work documentation e.g. plant clearance, job safety analysis, permit systems

Actions may include:

process adjustments

reporting to authorised person

rectifying problem within level of responsibility

Communications may include

interaction with:

internal/external customers and suppliers

team members

production/service co-ordinators

maintenance services

operational support personnel

operational management

statutory authorities

Communication problems may include:

misunderstanding

limited ability of others to communicate in english

noisy environments or situations

illegible writing or print

use of non-standard terms

incorrect assumption that message has been received and/or correctly understood

Forms of communication may include:

written e.g. log books, emails, incident and other reports, run sheets, data entry

reading and interpreting documentation e.g. SOP, manuals, checklists, drawings

verbal e.g. radio skills, telephone, face to face, handover

non-verbal e.g. hand signals, alarms, observations

signage e.g. safety, access