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Evidence Guide: FSKOCM02 - Engage in basic spoken exchanges at work

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FSKOCM02 - Engage in basic spoken exchanges at work

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to interact in basic spoken exchanges

  1. Identify purpose and audience of the exchanges
  2. Identify oral communication strategies for basic exchanges
Identify purpose and audience of the exchanges

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify oral communication strategies for basic exchanges

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact in basic spoken exchanges

  1. Use oral communication strategies for basic spoken exchanges
  2. Use appropriate grammar, vocabulary and pronunciation
  3. Use appropriate non-verbal communication
Use oral communication strategies for basic spoken exchanges

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate grammar, vocabulary and pronunciation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate non-verbal communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review own performance

  1. Seek feedback on whether exchange was appropriate for audience and purpose
  2. Reflect on performance to identify areas for improvement
Seek feedback on whether exchange was appropriate for audience and purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reflect on performance to identify areas for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to interact in basic spoken exchanges

1.1 Identify purpose and audience of the exchanges

1.2 Identify oral communication strategies for basic exchanges

2. Interact in basic spoken exchanges

2.1 Use oral communication strategies for basic spoken exchanges

2.2 Use appropriate grammar, vocabulary and pronunciation

2.3 Use appropriate non-verbal communication

3. Review own performance

3.1 Seek feedback on whether exchange was appropriate for audience and purpose

3.2 Reflect on performance to identify areas for improvement

Required Skills and Knowledge

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to interact in basic spoken exchanges

1.1 Identify purpose and audience of the exchanges

1.2 Identify oral communication strategies for basic exchanges

2. Interact in basic spoken exchanges

2.1 Use oral communication strategies for basic spoken exchanges

2.2 Use appropriate grammar, vocabulary and pronunciation

2.3 Use appropriate non-verbal communication

3. Review own performance

3.1 Seek feedback on whether exchange was appropriate for audience and purpose

3.2 Reflect on performance to identify areas for improvement

Evidence of the ability to:

participate in basic spoken exchanges appropriate to audience and purpose.

For individuals competent in this unit long pauses and numerous repetitions may be evident in spoken exchanges.

Evidence must be collected using spoken exchanges typically found in the workplace.

Note: Where a specific volume and/or frequency is not specified, evidence must be provided at least once.

Evidence of the following knowledge must be demonstrated:

oral communication strategies for basic spoken exchanges

non-verbal communication for basic spoken exchanges

grammar, vocabulary and pronunciation for basic spoken exchanges.