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Evidence Guide: FWPCOR2202 - Communicate and interact effectively in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FWPCOR2202 - Communicate and interact effectively in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and prepare for workplace communication

  1. Identify and follow site, legal and organisational requirements relevant to communicating in the workplace.
  2. Identify modes of communication relevant to job task.
  3. Access communication equipment and systems relevant to the work site.
  4. Identify codes of practice and relevant guidelines for effective workplace communication.
Identify and follow site, legal and organisational requirements relevant to communicating in the workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify modes of communication relevant to job task.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access communication equipment and systems relevant to the work site.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify codes of practice and relevant guidelines for effective workplace communication.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out oral communication

  1. Listen to and follow verbal instructions.
  2. Speak clearly and clarify information using questions.
  3. Engage in and maintain verbal communication with others to assist flow of work activities.
  4. Take, confirm and pass on messages.
  5. Use communication equipment effectively.
  6. Participate in simple meeting processes, following agreed procedures.
Listen to and follow verbal instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Speak clearly and clarify information using questions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage in and maintain verbal communication with others to assist flow of work activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take, confirm and pass on messages.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication equipment effectively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in simple meeting processes, following agreed procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out visual and aural communication

  1. Read and respond to workplace signs.
  2. Use hand signals effectively, in line with organisational requirements.
  3. Listen and respond to aural signals.
Read and respond to workplace signs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use hand signals effectively, in line with organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Listen and respond to aural signals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete written documentation

  1. Complete workplace documents clearly and accurately.
  2. Use approved forms, formats and technology, to record and report information.
Complete workplace documents clearly and accurately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use approved forms, formats and technology, to record and report information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain work relationships

  1. Communicate cooperatively and effectively with others.
  2. Share relevant workplace information with co-workers.
  3. Provide assistance to and seek assistance from co-workers to achieve work goal.
  4. Respect individual, social and cultural differences.
  5. Clarify contradictions and uncertainties to ensure effective communications and productive relationships.
Communicate cooperatively and effectively with others.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share relevant workplace information with co-workers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide assistance to and seek assistance from co-workers to achieve work goal.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respect individual, social and cultural differences.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify contradictions and uncertainties to ensure effective communications and productive relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1. Plan and prepare for workplace communication

1.1 Identify and follow site, legal and organisational requirements relevant to communicating in the workplace.

1.2 Identify modes of communication relevant to job task.

1.3 Access communication equipment and systems relevant to the work site.

1.4 Identify codes of practice and relevant guidelines for effective workplace communication.

2. Carry out oral communication

2.1 Listen to and follow verbal instructions.

2.2 Speak clearly and clarify information using questions.

2.3 Engage in and maintain verbal communication with others to assist flow of work activities.

2.4 Take, confirm and pass on messages.

2.5 Use communication equipment effectively.

2.6 Participate in simple meeting processes, following agreed procedures.

3. Carry out visual and aural communication

3.1 Read and respond to workplace signs.

3.2 Use hand signals effectively, in line with organisational requirements.

3.3 Listen and respond to aural signals.

4. Complete written documentation

4.1 Complete workplace documents clearly and accurately.

4.2 Use approved forms, formats and technology, to record and report information.

5. Maintain work relationships

5.1 Communicate cooperatively and effectively with others.

5.2 Share relevant workplace information with co-workers.

5.3 Provide assistance to and seek assistance from co-workers to achieve work goal.

5.4 Respect individual, social and cultural differences.

5.5 Clarify contradictions and uncertainties to ensure effective communications and productive relationships.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.

1. Plan and prepare for workplace communication

1.1 Identify and follow site, legal and organisational requirements relevant to communicating in the workplace.

1.2 Identify modes of communication relevant to job task.

1.3 Access communication equipment and systems relevant to the work site.

1.4 Identify codes of practice and relevant guidelines for effective workplace communication.

2. Carry out oral communication

2.1 Listen to and follow verbal instructions.

2.2 Speak clearly and clarify information using questions.

2.3 Engage in and maintain verbal communication with others to assist flow of work activities.

2.4 Take, confirm and pass on messages.

2.5 Use communication equipment effectively.

2.6 Participate in simple meeting processes, following agreed procedures.

3. Carry out visual and aural communication

3.1 Read and respond to workplace signs.

3.2 Use hand signals effectively, in line with organisational requirements.

3.3 Listen and respond to aural signals.

4. Complete written documentation

4.1 Complete workplace documents clearly and accurately.

4.2 Use approved forms, formats and technology, to record and report information.

5. Maintain work relationships

5.1 Communicate cooperatively and effectively with others.

5.2 Share relevant workplace information with co-workers.

5.3 Provide assistance to and seek assistance from co-workers to achieve work goal.

5.4 Respect individual, social and cultural differences.

5.5 Clarify contradictions and uncertainties to ensure effective communications and productive relationships.

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria and foundation skills of this unit. If a specific volume or frequency is not stated below, then evidence must be provided that the following requirements have been performed on at least one occasion:

follow site, legal and organisational requirements and protocols relevant to communicating effectively in the workplace

participate effectively in verbal communications

use workplace communication equipment

respond to workplace signs and aural signals

use hand signals effectively

complete written documentation to the standard required in the workplace

maintain effective workplace relationships.

A person competent in this unit must be able to demonstrate knowledge of:

legal and organisational requirements and codes of practice relevant to communication in the workplace

basic principles of effective written and verbal communication

basic principles of effective working relationships

knowledge of hand signals appropriate to job tasks and work site

organisational standards for the presentation of written communication

awareness of social and cultural differences that occur in the workplace.

Range Statement

Not Applicable