The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop complete customer solutions
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Establish and clarify scope of work with customer/client, including intended application and environment, and the critical integrity of the structure. Completed |
Evidence:
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Identify suitable products by accessing relevant sources of information. Completed |
Evidence:
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Convey detailed features, specifications, benefits, impacts of different product options and fixing/construction issues to customer/client to assist buying decisions. Completed |
Evidence:
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Accurately determine product quantities and pricing according to customer/client requirements. Completed |
Evidence:
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Provide customer/client with accurate product warranty, payment options, delivery, inclusions and other relevant sale-related information. Completed |
Evidence:
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Conduct merchandising activities within legislative, design and organisational systems
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Interpret and apply legislative, design and organisational system requirements to work activities. Completed |
Evidence:
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Follow the processes and procedures that deliver products safely to the customer and which are fit for purpose. Completed |
Evidence:
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Ensure recommendations comply with legislative, design and building code requirements. Completed |
Evidence:
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Interpret and communicate specific fitting and installation instructions or recommendations to customers/clients. Completed |
Evidence:
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Manage customer relations
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Coordinate and manage delivery of services and products to ensure they effectively and efficiently meet customer service standards. Completed |
Evidence:
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Ensure effective interpersonal techniques are applied to client interactions. Completed |
Evidence:
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Contribute to the development, refinement and improvement of customer service standards, policies and processes. Completed |
Evidence:
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Identify customer service problems and make or recommend adjustments to maintain and improve quality of customer service. Completed |
Evidence:
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Select wood and timber for different applications
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Relate properties, characteristics, features, grade, and treatments of wood and timber products to a range of domestic and commercial applications. Completed |
Evidence:
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Select the most appropriate wood and timber products to suit customer installation and construction and cross-trade requirements, and end use. Completed |
Evidence:
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Confirm selections with manufacturer data and recommended applications. Completed |
Evidence:
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Obtain specialist licensed trade installation information from customer and relate to product selection to ensure product integrity is maintained. Completed |
Evidence:
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Provide detailed installation requirements for timber products to timber trade, cross-trade, retail and end use customers. Completed |
Evidence:
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Research and apply new developments in wood, timber and related products
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Use business technologies and networks to access, monitor and select information according to organisation requirements. Completed |
Evidence:
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Identify emerging wood and timber technology trends, their uses, impacts and benefits. Completed |
Evidence:
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Assess the value of new technologies, services and products to the organisation and marketplace, including ways to promote and advance both organisation and industry. Completed |
Evidence:
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Communicate new innovations that may suit end user applications to staff, colleagues and customers. Completed |
Evidence:
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