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Evidence Guide: HLTAHA025 - Contribute to client flow and client information management in medical imaging

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTAHA025 - Contribute to client flow and client information management in medical imaging

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor procedure list to ensure best flow of clients

  1. Input client data and information using the facility information management system following instructions from a medical imaging professional
  2. Communicate with relevant stakeholders about client appointment times and availability according to instructions from a medical imaging professional
  3. Answer questions about scheduling and specified client preparation requirements, referring all questions outside specified areas to relevant medical imaging professional
  4. Liaise with office staff about client bookings, cancellations and rescheduling according to instructions from a medical imaging professional
  5. Liaise with relevant parties about client transport requirements according to instructions from a medical imaging professional
  6. Liaise with the relevant medical imaging professional about client flow requirements
  7. Identify referral sources and client information requirements for the medical imaging process
  8. Gather and process demographic client information prior to the medical imaging procedure
  9. Process and dispatch medical imaging results accurately, according to a series of checking mechanisms to ensure the correct result is assigned to the correct client
Input client data and information using the facility information management system following instructions from a medical imaging professional

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with relevant stakeholders about client appointment times and availability according to instructions from a medical imaging professional

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Answer questions about scheduling and specified client preparation requirements, referring all questions outside specified areas to relevant medical imaging professional

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with office staff about client bookings, cancellations and rescheduling according to instructions from a medical imaging professional

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with relevant parties about client transport requirements according to instructions from a medical imaging professional

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with the relevant medical imaging professional about client flow requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify referral sources and client information requirements for the medical imaging process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and process demographic client information prior to the medical imaging procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process and dispatch medical imaging results accurately, according to a series of checking mechanisms to ensure the correct result is assigned to the correct client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to preparations for medical imaging procedure

  1. Check accuracy of client identification and information according to organisation protocols and report any issues of concern appropriately
  2. . Complete a client preliminary interview according to instructions from a medical imaging professional
  3. Identify special needs of clients and respond to and report according to organisation protocols and instructions from a medical imaging professional
  4. Assist clients to change into gowns and/or scrubs according to client’s needs
  5. Escort clients to and from examination rooms
  6. Assist with additional preparations, as required within scope of responsibility and under the direction of a medical imaging professional
  7. Obtain and collate results of previous relevant imaging and pathology according to organisation policy and guidelines
Check accuracy of client identification and information according to organisation protocols and report any issues of concern appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Complete a client preliminary interview according to instructions from a medical imaging professional

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify special needs of clients and respond to and report according to organisation protocols and instructions from a medical imaging professional

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist clients to change into gowns and/or scrubs according to client’s needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escort clients to and from examination rooms

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist with additional preparations, as required within scope of responsibility and under the direction of a medical imaging professional

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and collate results of previous relevant imaging and pathology according to organisation policy and guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to client needs and reactions

  1. Provide assurance and support to anxious clients within scope of responsibility and report to the medical imaging professional
  2. Respond to and report challenging client behaviour according to organisation protocols
  3. Report any other observations of concern regarding client status according to organisation protocols
Provide assurance and support to anxious clients within scope of responsibility and report to the medical imaging professional

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to and report challenging client behaviour according to organisation protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report any other observations of concern regarding client status according to organisation protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work safely in a medical radiation environment

  1. Use individual work practices in a manner consistent with radiation protection principles
  2. Comply with organisation’s radiation management plan
  3. Use required personal protective equipment (PPE) and personal monitoring in the medical imaging environment
  4. Comply with all safety signs in the medical imaging environment
  5. Report any concerns about radiation safety according to organisation protocols
Use individual work practices in a manner consistent with radiation protection principles

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with organisation’s radiation management plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use required personal protective equipment (PPE) and personal monitoring in the medical imaging environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with all safety signs in the medical imaging environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report any concerns about radiation safety according to organisation protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle client information in a responsible manner

  1. Scan medical imaging requests and input client data into the client data system
  2. Input client demographics into digital imaging system
  3. Print films and produce CDs, where necessary
  4. Send imaging requests as required
  5. Reconcile client information with other systems in line with organisation protocols
  6. Input examination completion statistics according to instructions from a medical imaging professional
  7. Use language specific to medical imaging when dealing with client data and information
Scan medical imaging requests and input client data into the client data system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Input client demographics into digital imaging system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Print films and produce CDs, where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Send imaging requests as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconcile client information with other systems in line with organisation protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Input examination completion statistics according to instructions from a medical imaging professional

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use language specific to medical imaging when dealing with client data and information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain information in a responsible manner

  1. File client information according to organisation protocols
  2. Organise client imaging data for clinical meetings
  3. Contribute to the maintenance of accurate copies of other relevant documents, such as telephone lists, according to organisation requirements
  4. Maintain client data and information in a manner that ensures confidentiality and is consistent with quality requirements
File client information according to organisation protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise client imaging data for clinical meetings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the maintenance of accurate copies of other relevant documents, such as telephone lists, according to organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain client data and information in a manner that ensures confidentiality and is consistent with quality requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor procedure list to ensure best flow of clients

1.1 Input client data and information using the facility information management system following instructions from a medical imaging professional

1.2 Communicate with relevant stakeholders about client appointment times and availability according to instructions from a medical imaging professional

1.3 Answer questions about scheduling and specified client preparation requirements, referring all questions outside specified areas to relevant medical imaging professional

1.4 Liaise with office staff about client bookings, cancellations and rescheduling according to instructions from a medical imaging professional

1.5 Liaise with relevant parties about client transport requirements according to instructions from a medical imaging professional

1.6 Liaise with the relevant medical imaging professional about client flow requirements

1.7 Identify referral sources and client information requirements for the medical imaging process

1.8 Gather and process demographic client information prior to the medical imaging procedure

1.9 Process and dispatch medical imaging results accurately, according to a series of checking mechanisms to ensure the correct result is assigned to the correct client

2. Contribute to preparations for medical imaging procedure

2.1 Check accuracy of client identification and information according to organisation protocols and report any issues of concern appropriately

2.2. Complete a client preliminary interview according to instructions from a medical imaging professional

2.3 Identify special needs of clients and respond to and report according to organisation protocols and instructions from a medical imaging professional

2.4 Assist clients to change into gowns and/or scrubs according to client’s needs

2.5 Escort clients to and from examination rooms

2.6 Assist with additional preparations, as required within scope of responsibility and under the direction of a medical imaging professional

2.7 Obtain and collate results of previous relevant imaging and pathology according to organisation policy and guidelines

3. Respond to client needs and reactions

3.1 Provide assurance and support to anxious clients within scope of responsibility and report to the medical imaging professional

3.2 Respond to and report challenging client behaviour according to organisation protocols

3.3 Report any other observations of concern regarding client status according to organisation protocols

4. Work safely in a medical radiation environment

4.1 Use individual work practices in a manner consistent with radiation protection principles

4.2 Comply with organisation’s radiation management plan

4.3 Use required personal protective equipment (PPE) and personal monitoring in the medical imaging environment

4.4 Comply with all safety signs in the medical imaging environment

4.5 Report any concerns about radiation safety according to organisation protocols

5. Handle client information in a responsible manner

5.1 Scan medical imaging requests and input client data into the client data system

5.2 Input client demographics into digital imaging system

5.3 Print films and produce CDs, where necessary

5.4 Send imaging requests as required

5.5 Reconcile client information with other systems in line with organisation protocols

5.6 Input examination completion statistics according to instructions from a medical imaging professional

5.7 Use language specific to medical imaging when dealing with client data and information

6. Maintain information in a responsible manner

6.1 File client information according to organisation protocols

6.2 Organise client imaging data for clinical meetings

6.3 Contribute to the maintenance of accurate copies of other relevant documents, such as telephone lists, according to organisation requirements

6.4 Maintain client data and information in a manner that ensures confidentiality and is consistent with quality requirements

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor procedure list to ensure best flow of clients

1.1 Input client data and information using the facility information management system following instructions from a medical imaging professional

1.2 Communicate with relevant stakeholders about client appointment times and availability according to instructions from a medical imaging professional

1.3 Answer questions about scheduling and specified client preparation requirements, referring all questions outside specified areas to relevant medical imaging professional

1.4 Liaise with office staff about client bookings, cancellations and rescheduling according to instructions from a medical imaging professional

1.5 Liaise with relevant parties about client transport requirements according to instructions from a medical imaging professional

1.6 Liaise with the relevant medical imaging professional about client flow requirements

1.7 Identify referral sources and client information requirements for the medical imaging process

1.8 Gather and process demographic client information prior to the medical imaging procedure

1.9 Process and dispatch medical imaging results accurately, according to a series of checking mechanisms to ensure the correct result is assigned to the correct client

2. Contribute to preparations for medical imaging procedure

2.1 Check accuracy of client identification and information according to organisation protocols and report any issues of concern appropriately

2.2. Complete a client preliminary interview according to instructions from a medical imaging professional

2.3 Identify special needs of clients and respond to and report according to organisation protocols and instructions from a medical imaging professional

2.4 Assist clients to change into gowns and/or scrubs according to client’s needs

2.5 Escort clients to and from examination rooms

2.6 Assist with additional preparations, as required within scope of responsibility and under the direction of a medical imaging professional

2.7 Obtain and collate results of previous relevant imaging and pathology according to organisation policy and guidelines

3. Respond to client needs and reactions

3.1 Provide assurance and support to anxious clients within scope of responsibility and report to the medical imaging professional

3.2 Respond to and report challenging client behaviour according to organisation protocols

3.3 Report any other observations of concern regarding client status according to organisation protocols

4. Work safely in a medical radiation environment

4.1 Use individual work practices in a manner consistent with radiation protection principles

4.2 Comply with organisation’s radiation management plan

4.3 Use required personal protective equipment (PPE) and personal monitoring in the medical imaging environment

4.4 Comply with all safety signs in the medical imaging environment

4.5 Report any concerns about radiation safety according to organisation protocols

5. Handle client information in a responsible manner

5.1 Scan medical imaging requests and input client data into the client data system

5.2 Input client demographics into digital imaging system

5.3 Print films and produce CDs, where necessary

5.4 Send imaging requests as required

5.5 Reconcile client information with other systems in line with organisation protocols

5.6 Input examination completion statistics according to instructions from a medical imaging professional

5.7 Use language specific to medical imaging when dealing with client data and information

6. Maintain information in a responsible manner

6.1 File client information according to organisation protocols

6.2 Organise client imaging data for clinical meetings

6.3 Contribute to the maintenance of accurate copies of other relevant documents, such as telephone lists, according to organisation requirements

6.4 Maintain client data and information in a manner that ensures confidentiality and is consistent with quality requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

supported the flow of 3 different clients, 1 in a simulated environment and 2 in the workplace, through a medical imaging unit

assisted 3 different clients, 1 in a simulated environment and 2 in the workplace, to follow required radiation and safety procedures

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

awareness and understanding of requirements for those dispensing ionising radiation to hold a Use License with the appropriate authority in that state/territory

client issues that might affect the imaging process and how to respond within the organisation policies and protocols, including:

anxiety

confusion

hoist requirement

behaviours of concern

interpreter requirements

clothing requirements for imaging

client manual handling requirements for lifting and transferring in the medical imaging environment

infection control requirements in the medical imaging environment

information technology (IT) terms and meanings in relation to imaging file transfer and risks and ramifications of renaming files

a range of medical imaging processes, what they are used for, the procedure and length of time to undertake the procedure and the images produced by each procedure, including:

general radiography

mammography

fluoroscopy

computed tomography (CT) scanning

magnetic resonance imaging (MRI) scanning

ultrasound

angiography

bone densitometry

legal and ethical considerations relevant to medical imaging:

privacy, confidentiality and disclosure

work health and safety (WHS) requirements within the medical imaging environment, including personal safety requirements in an MRI environment and hierarchy of MRI field control measures

personal radiation safety requirements in the medical imaging environment, including:

radiation protection principles

hierarchy of control measures

responsibilities of employees and employers under relevant regulations and codes of practice

emergency procedures

use and care of personal protective equipment and monitoring equipment

safety signs and their meaning

principles and practices of effective client flow and list management

quality requirements associated with the flow of clients in the medical imaging environment

organisation policies and protocols in relation to client flow in medical imaging and work role

electronic and paper appointment management systems

processes for acquiring and processing previous client information

systems for filing client data and other information

protocols for the dispatch of client reports

sterile technique requirements in the medical imaging environment

sources of client data and information, including:

picture archiving and communication system (PACS)

radiology information system (RIS)

hospital information system (HIS)