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Evidence Guide: HLTAHW002 - Support clients to obtain access to health services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTAHW002 - Support clients to obtain access to health services

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support clients to communicate with service providers

  1. Explain services offered by specific health service providers to clients and/or significant others
  2. Support clients to use their preferred language when communicating with service providers
  3. Use appropriate visual aids and other resources to support client’s understanding
  4. Show respectful and culturally appropriate behaviour and communication to the client and/or significant others
Explain services offered by specific health service providers to clients and/or significant others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support clients to use their preferred language when communicating with service providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate visual aids and other resources to support client’s understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Show respectful and culturally appropriate behaviour and communication to the client and/or significant others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist service providers to understand client and community needs

  1. Communicate client needs and concerns to service providers to support access to services
  2. Communicate local community values, beliefs and gender roles to service providers as required
  3. Explain the role of traditional healers in the community to service providers as required
Communicate client needs and concerns to service providers to support access to services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate local community values, beliefs and gender roles to service providers as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain the role of traditional healers in the community to service providers as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give practical support to clients when accessing health services

  1. Book client appointments as required
  2. Inform client and/or significant other person of appointments
  3. Organise and/or provide transport to enable clients and significant other person/s to travel to and from health service provider
  4. Contact clients as required to ensure appointments are kept
  5. Follow-up with client and/or significant other person after appointments as required
Book client appointments as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform client and/or significant other person of appointments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise and/or provide transport to enable clients and significant other person/s to travel to and from health service provider

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact clients as required to ensure appointments are kept

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow-up with client and/or significant other person after appointments as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Support clients to communicate with service providers

1.1 Explain services offered by specific health service providers to clients and/or significant others

1.2 Support clients to use their preferred language when communicating with service providers

1.3 Use appropriate visual aids and other resources to support client’s understanding

1.4 Show respectful and culturally appropriate behaviour and communication to the client and/or significant others

2. Assist service providers to understand client and community needs

2.1 Communicate client needs and concerns to service providers to support access to services

2.2 Communicate local community values, beliefs and gender roles to service providers as required

2.3 Explain the role of traditional healers in the community to service providers as required

3. Give practical support to clients when accessing health services

3.1 Book client appointments as required

3.2 Inform client and/or significant other person of appointments

3.3 Organise and/or provide transport to enable clients and significant other person/s to travel to and from health service provider

3.4 Contact clients as required to ensure appointments are kept

3.5 Follow-up with client and/or significant other person after appointments as required

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Support clients to communicate with service providers

1.1 Explain services offered by specific health service providers to clients and/or significant others

1.2 Support clients to use their preferred language when communicating with service providers

1.3 Use appropriate visual aids and other resources to support client’s understanding

1.4 Show respectful and culturally appropriate behaviour and communication to the client and/or significant others

2. Assist service providers to understand client and community needs

2.1 Communicate client needs and concerns to service providers to support access to services

2.2 Communicate local community values, beliefs and gender roles to service providers as required

2.3 Explain the role of traditional healers in the community to service providers as required

3. Give practical support to clients when accessing health services

3.1 Book client appointments as required

3.2 Inform client and/or significant other person of appointments

3.3 Organise and/or provide transport to enable clients and significant other person/s to travel to and from health service provider

3.4 Contact clients as required to ensure appointments are kept

3.5 Follow-up with client and/or significant other person after appointments as required

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

under supervision, supported at least three individual Aboriginal and/or Torres Strait Islander clients to access health services by:

- encouraging each client to use their preferred language, visual aids and other resources to support understanding

- explaining and clarifying basic health information and services to the client

- ensuring the client has understood the services available

- ensuring service providers understand client and community health needs, values and beliefs

- arranging the time, attendance and follow up for the client to attend health services and appointments, including organising travel arrangements.

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

language or languages, as spoken within the community and the workplace (verbal skills essential, written not essential)

interpreter and/or translation services available to assist clients and the service provider

terminology relevant to specific aspects of care provided and the workplace

the culture of the client, caregiver and health service provider

the communication style of the client, caregiver or health service provider

organisation policies, guidelines and procedures, including reporting procedures appropriate to the role.