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Evidence Guide: HLTAHW006 - Facilitate and advocate for the rights and needs of clients and community members

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTAHW006 - Facilitate and advocate for the rights and needs of clients and community members

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the rights, needs and options available to the client

  1. Use culturally appropriate and safe communication to assist the client to identify their needs in relation to health issues and services
  2. Support client to identify needs that are not being met by existing services or supports
  3. Provide client with information about their rights and options for meeting their needs
  4. Assist client to identify their preferred option and negotiate other options, as required
Use culturally appropriate and safe communication to assist the client to identify their needs in relation to health issues and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support client to identify needs that are not being met by existing services or supports

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with information about their rights and options for meeting their needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client to identify their preferred option and negotiate other options, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist the client to present their own needs

  1. Assist client to make contact with relevant persons and agencies
  2. Provide client with information and support them to present their rights and needs
  3. Encourage client to communicate in their preferred language, and provide support as required
  4. Assist client to put their views to relevant persons and agencies to meet their needs as required
  5. Follow organisational procedures to arrange for interpreting and translation services as requested or required by clients
Assist client to make contact with relevant persons and agencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with information and support them to present their rights and needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage client to communicate in their preferred language, and provide support as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist client to put their views to relevant persons and agencies to meet their needs as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisational procedures to arrange for interpreting and translation services as requested or required by clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advocate for the client when self-advocacy is not possible

  1. Identify relevant individuals or agencies and contact them about the specific issue
  2. Clearly represent the client’s point of view to those involved
  3. Use clear, appropriate and accessible language that values and respects each individual
  4. Discuss progress and outcomes with client
  5. Use translation and interpretation services to ensure the client’s understanding and involvement in the process, as required
  6. Maintain client confidentiality at all times when communicating client information
Identify relevant individuals or agencies and contact them about the specific issue

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly represent the client’s point of view to those involved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use clear, appropriate and accessible language that values and respects each individual

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss progress and outcomes with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use translation and interpretation services to ensure the client’s understanding and involvement in the process, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain client confidentiality at all times when communicating client information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with health service providers to meet client and community needs

  1. Inform multidisciplinary health service teams of ongoing and/or changing individual and community needs and issues that may impact on service provision
  2. Communicate local community values, beliefs and gender roles to service providers, as required
  3. Explain to service providers, as required, the role of traditional healers in the community
  4. Consult health service providers about the organisation and delivery of health services in the community
  5. Undertake consultation to provide clients with reasonable and timely access to general and specialist health services required outside their own community
Inform multidisciplinary health service teams of ongoing and/or changing individual and community needs and issues that may impact on service provision

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate local community values, beliefs and gender roles to service providers, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain to service providers, as required, the role of traditional healers in the community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult health service providers about the organisation and delivery of health services in the community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake consultation to provide clients with reasonable and timely access to general and specialist health services required outside their own community

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the rights, needs and interests of the client

  1. Regularly discuss rights and needs of clients with other workers and supervisor
  2. Make suggestions to other workers and supervisor about ways to improve services to clients
  3. Implement changes as required
Regularly discuss rights and needs of clients with other workers and supervisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make suggestions to other workers and supervisor about ways to improve services to clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement changes as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Identify the rights, needs and options available to the client

1.1 Use culturally appropriate and safe communication to assist the client to identify their needs in relation to health issues and services

1.2 Support client to identify needs that are not being met by existing services or supports

1.3 Provide client with information about their rights and options for meeting their needs

1.4 Assist client to identify their preferred option and negotiate other options, as required

2. Assist the client to present their own needs

2.1 Assist client to make contact with relevant persons and agencies

2.2 Provide client with information and support them to present their rights and needs

2.3 Encourage client to communicate in their preferred language, and provide support as required

2.4 Assist client to put their views to relevant persons and agencies to meet their needs as required

2.5 Follow organisational procedures to arrange for interpreting and translation services as requested or required by clients

3. Advocate for the client when self-advocacy is not possible

3.1 Identify relevant individuals or agencies and contact them about the specific issue

3.2 Clearly represent the client’s point of view to those involved

3.3 Use clear, appropriate and accessible language that values and respects each individual

3.4 Discuss progress and outcomes with client

3.5 Use translation and interpretation services to ensure the client’s understanding and involvement in the process, as required

3.6 Maintain client confidentiality at all times when communicating client information

4. Liaise with health service providers to meet client and community needs

4.1 Inform multidisciplinary health service teams of ongoing and/or changing individual and community needs and issues that may impact on service provision

4.2 Communicate local community values, beliefs and gender roles to service providers, as required

4.3 Explain to service providers, as required, the role of traditional healers in the community

4.4 Consult health service providers about the organisation and delivery of health services in the community

4.5 Undertake consultation to provide clients with reasonable and timely access to general and specialist health services required outside their own community

5. Promote the rights, needs and interests of the client

5.1 Regularly discuss rights and needs of clients with other workers and supervisor

5.2 Make suggestions to other workers and supervisor about ways to improve services to clients

5.3 Implement changes as required

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Identify the rights, needs and options available to the client

1.1 Use culturally appropriate and safe communication to assist the client to identify their needs in relation to health issues and services

1.2 Support client to identify needs that are not being met by existing services or supports

1.3 Provide client with information about their rights and options for meeting their needs

1.4 Assist client to identify their preferred option and negotiate other options, as required

2. Assist the client to present their own needs

2.1 Assist client to make contact with relevant persons and agencies

2.2 Provide client with information and support them to present their rights and needs

2.3 Encourage client to communicate in their preferred language, and provide support as required

2.4 Assist client to put their views to relevant persons and agencies to meet their needs as required

2.5 Follow organisational procedures to arrange for interpreting and translation services as requested or required by clients

3. Advocate for the client when self-advocacy is not possible

3.1 Identify relevant individuals or agencies and contact them about the specific issue

3.2 Clearly represent the client’s point of view to those involved

3.3 Use clear, appropriate and accessible language that values and respects each individual

3.4 Discuss progress and outcomes with client

3.5 Use translation and interpretation services to ensure the client’s understanding and involvement in the process, as required

3.6 Maintain client confidentiality at all times when communicating client information

4. Liaise with health service providers to meet client and community needs

4.1 Inform multidisciplinary health service teams of ongoing and/or changing individual and community needs and issues that may impact on service provision

4.2 Communicate local community values, beliefs and gender roles to service providers, as required

4.3 Explain to service providers, as required, the role of traditional healers in the community

4.4 Consult health service providers about the organisation and delivery of health services in the community

4.5 Undertake consultation to provide clients with reasonable and timely access to general and specialist health services required outside their own community

5. Promote the rights, needs and interests of the client

5.1 Regularly discuss rights and needs of clients with other workers and supervisor

5.2 Make suggestions to other workers and supervisor about ways to improve services to clients

5.3 Implement changes as required