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Evidence Guide: HLTAHW032 - Supervise individual workers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTAHW032 - Supervise individual workers

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Induct and orient new staff

  1. Discuss job position, including scope of practice, responsibilities and authority with new workers
  2. Provide new workers with information about the community, organisation and work group and their industrial rights and responsibilities
  3. Enable workers to have access to resources, support and networks required in their role
  4. Provide new workers with, or facilitate access to, cross-cultural awareness programs as required
  5. Identify and plan for any immediate training as required when joining the organisation
Discuss job position, including scope of practice, responsibilities and authority with new workers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide new workers with information about the community, organisation and work group and their industrial rights and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enable workers to have access to resources, support and networks required in their role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide new workers with, or facilitate access to, cross-cultural awareness programs as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and plan for any immediate training as required when joining the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop individual work plan in consultation with worker

  1. Discuss and develop individual work plan to meet work unit objectives and action plans
  2. Identify, agree and document performance goals
  3. Review work plan regularly in discussion with worker and adjust plan if necessary
Discuss and develop individual work plan to meet work unit objectives and action plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, agree and document performance goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review work plan regularly in discussion with worker and adjust plan if necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake performance appraisal with worker

  1. Regularly review worker’s performance against agreed criteria/expectations in line with organisation guidelines
  2. Provide feedback to worker on performance and discuss
  3. Discuss training and development needs or preferences with worker and document
Regularly review worker’s performance against agreed criteria/expectations in line with organisation guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback to worker on performance and discuss

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss training and development needs or preferences with worker and document

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support workers in their work role

  1. Discuss work load and other work-related issues with workers on a regular basis
  2. Explore and implement support mechanisms to address issues in line with individual, community and organisation requirements
  3. Support strategies to address workers’ development needs
  4. Provide mentoring support, or opportunities to receive mentoring
  5. Provide workers with access to opportunities to discuss their own wellbeing and support appropriate assistance as required
Discuss work load and other work-related issues with workers on a regular basis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore and implement support mechanisms to address issues in line with individual, community and organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support strategies to address workers’ development needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide mentoring support, or opportunities to receive mentoring

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide workers with access to opportunities to discuss their own wellbeing and support appropriate assistance as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist workers to plan career paths

  1. Discuss workers’ career options and preferences
  2. Identify opportunities for career progression or development
  3. Identify training and development needs in regards to desired career path in line with individual preferences and organisation requirements
  4. Develop and document an individual training and development plan for worker, to reflect individual and organisation requirements
  5. Assist workers to develop their skills and knowledge in line with individual and organisation guidelines
Discuss workers’ career options and preferences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify opportunities for career progression or development

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify training and development needs in regards to desired career path in line with individual preferences and organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and document an individual training and development plan for worker, to reflect individual and organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist workers to develop their skills and knowledge in line with individual and organisation guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Induct and orient new staff

1.1 Discuss job position, including scope of practice, responsibilities and authority with new workers

1.2 Provide new workers with information about the community, organisation and work group and their industrial rights and responsibilities

1.3 Enable workers to have access to resources, support and networks required in their role

1.4 Provide new workers with, or facilitate access to, cross-cultural awareness programs as required

1.5 Identify and plan for any immediate training as required when joining the organisation

2. Develop individual work plan in consultation with worker

2.1 Discuss and develop individual work plan to meet work unit objectives and action plans

2.2 Identify, agree and document performance goals

2.3 Review work plan regularly in discussion with worker and adjust plan if necessary

3. Undertake performance appraisal with worker

3.1 Regularly review worker’s performance against agreed criteria/expectations in line with organisation guidelines

3.2 Provide feedback to worker on performance and discuss

3.3 Discuss training and development needs or preferences with worker and document

4. Support workers in their work role

4.1 Discuss work load and other work-related issues with workers on a regular basis

4.2 Explore and implement support mechanisms to address issues in line with individual, community and organisation requirements

4.3 Support strategies to address workers’ development needs

4.4 Provide mentoring support, or opportunities to receive mentoring

4.5 Provide workers with access to opportunities to discuss their own wellbeing and support appropriate assistance as required

5. Assist workers to plan career paths

5.1 Discuss workers’ career options and preferences

5.2 Identify opportunities for career progression or development

5.3 Identify training and development needs in regards to desired career path in line with individual preferences and organisation requirements

5.4 Develop and document an individual training and development plan for worker, to reflect individual and organisation requirements

5.5 Assist workers to develop their skills and knowledge in line with individual and organisation guidelines

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Induct and orient new staff

1.1 Discuss job position, including scope of practice, responsibilities and authority with new workers

1.2 Provide new workers with information about the community, organisation and work group and their industrial rights and responsibilities

1.3 Enable workers to have access to resources, support and networks required in their role

1.4 Provide new workers with, or facilitate access to, cross-cultural awareness programs as required

1.5 Identify and plan for any immediate training as required when joining the organisation

2. Develop individual work plan in consultation with worker

2.1 Discuss and develop individual work plan to meet work unit objectives and action plans

2.2 Identify, agree and document performance goals

2.3 Review work plan regularly in discussion with worker and adjust plan if necessary

3. Undertake performance appraisal with worker

3.1 Regularly review worker’s performance against agreed criteria/expectations in line with organisation guidelines

3.2 Provide feedback to worker on performance and discuss

3.3 Discuss training and development needs or preferences with worker and document

4. Support workers in their work role

4.1 Discuss work load and other work-related issues with workers on a regular basis

4.2 Explore and implement support mechanisms to address issues in line with individual, community and organisation requirements

4.3 Support strategies to address workers’ development needs

4.4 Provide mentoring support, or opportunities to receive mentoring

4.5 Provide workers with access to opportunities to discuss their own wellbeing and support appropriate assistance as required

5. Assist workers to plan career paths

5.1 Discuss workers’ career options and preferences

5.2 Identify opportunities for career progression or development

5.3 Identify training and development needs in regards to desired career path in line with individual preferences and organisation requirements

5.4 Develop and document an individual training and development plan for worker, to reflect individual and organisation requirements

5.5 Assist workers to develop their skills and knowledge in line with individual and organisation guidelines

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

inducted at least three new staff, including providing information regarding the community, organisation and rights and responsibilities of the role

developed at least three work plans in consultation with the new staff members and in accordance with organisational needs and performance goals

reviewed staff performance and provided feedback on at least three occasions

supported professional development of at least three staff members by:

- identifying training needs and opportunities

- assisting staff in developing career plans and identifying opportunities for career progression and professional development

- contributing to the ongoing support and development of staff involved in provision of primary health care services to Aboriginal and/or Torres Strait Islander clients.

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

- relevant organisation guidelines

- awards or Enterprise Bargaining Agreements (where they exist)

- organisational human resource management policies

- union documents/guidelines/policies

- performance appraisal protocols

- conditions of service

- strategies to meet staff training needs

- networking and information exchange processes

- career progression opportunities

- community support mechanisms

- industrial relations principles and current issues