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Evidence Guide: HLTAHW043 - Facilitate access to tertiary health services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTAHW043 - Facilitate access to tertiary health services

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain cooperative working relationships with tertiary health services

  1. Gather information about relevant tertiary health services, organisations and key contacts
  2. Establish networks to meet client needs and organisation objectives as required
  3. Maintain working relationships between and within organisations to provide benefits for clients and the organisation
  4. Provide and share information and resources about own and other organisations as requested
Gather information about relevant tertiary health services, organisations and key contacts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish networks to meet client needs and organisation objectives as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain working relationships between and within organisations to provide benefits for clients and the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide and share information and resources about own and other organisations as requested

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support clients to access tertiary health services

  1. Provide clients with information about available tertiary health services and support, as appropriate
  2. Assist clients and their families with transport and accommodation to access tertiary health services as required
  3. Liaise with government and non-government agencies, departments and organisations as required
  4. Provide advocacy to support relationships between clients and other organisations and agencies as required
Provide clients with information about available tertiary health services and support, as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist clients and their families with transport and accommodation to access tertiary health services as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with government and non-government agencies, departments and organisations as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advocacy to support relationships between clients and other organisations and agencies as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in discharge planning

  1. Identify and communicate with key individuals involved in discharge planning at the tertiary health service
  2. Discuss discharge planning with clients and their families
  3. Liaise with the tertiary health service in relation to timing of discharge, transport needs, medication and client follow-up requirements
Identify and communicate with key individuals involved in discharge planning at the tertiary health service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss discharge planning with clients and their families

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with the tertiary health service in relation to timing of discharge, transport needs, medication and client follow-up requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Develop and maintain cooperative working relationships with tertiary health services

1.1 Gather information about relevant tertiary health services, organisations and key contacts

1.2 Establish networks to meet client needs and organisation objectives as required

1.3 Maintain working relationships between and within organisations to provide benefits for clients and the organisation

1.4 Provide and share information and resources about own and other organisations as requested

2. Support clients to access tertiary health services

2.1 Provide clients with information about available tertiary health services and support, as appropriate

2.2 Assist clients and their families with transport and accommodation to access tertiary health services as required

2.3 Liaise with government and non-government agencies, departments and organisations as required

2.4 Provide advocacy to support relationships between clients and other organisations and agencies as required

3. Participate in discharge planning

3.1 Identify and communicate with key individuals involved in discharge planning at the tertiary health service

3.2 Discuss discharge planning with clients and their families

3.3 Liaise with the tertiary health service in relation to timing of discharge, transport needs, medication and client follow-up requirements

Required Skills and Knowledge

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Develop and maintain cooperative working relationships with tertiary health services

1.1 Gather information about relevant tertiary health services, organisations and key contacts

1.2 Establish networks to meet client needs and organisation objectives as required

1.3 Maintain working relationships between and within organisations to provide benefits for clients and the organisation

1.4 Provide and share information and resources about own and other organisations as requested

2. Support clients to access tertiary health services

2.1 Provide clients with information about available tertiary health services and support, as appropriate

2.2 Assist clients and their families with transport and accommodation to access tertiary health services as required

2.3 Liaise with government and non-government agencies, departments and organisations as required

2.4 Provide advocacy to support relationships between clients and other organisations and agencies as required

3. Participate in discharge planning

3.1 Identify and communicate with key individuals involved in discharge planning at the tertiary health service

3.2 Discuss discharge planning with clients and their families

3.3 Liaise with the tertiary health service in relation to timing of discharge, transport needs, medication and client follow-up requirements

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

worked effectively across the range of health support services, in line with community needs and workplace requirements, to support at least three different clients in accessing tertiary health services by:

establishing and maintaining working relationships and networks with relevant tertiary health services for the benefit of clients and own organisation

providing accurate and relevant information and guidance to support each client’s understanding of and access to tertiary health services by:

gathering relevant information about tertiary health services for each client’s identified needs

providing oral and written information about the available services and processes

assisting clients with written documents

arranging and/or supporting travel and accommodation of clients accessing tertiary health services

interpreting and communicating costs to clients, if relevant

supporting discharge arrangements, including liaising between the tertiary health service and the client on each client’s behalf.

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

relevant tertiary health services available to Aboriginal and/or Torres Strait Islander clients needing access to specialised care, including Aboriginal Community Controlled Health Organisations

arrangements needed to assist client to access available support services, including transport, accommodation and other needs incidental to accessing tertiary health services

communication strategies, including cross-cultural communication

major tertiary referral centres in the relevant metropolitan or regional centre, including:

locations

functions

services

specialities

key individuals in tertiary referral centres and their:

contact details

roles/ position

organisation standards, policies and procedures, including discharge procedures.