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Evidence Guide: HLTAHW047 - Support and promote social and emotional wellbeing of staff and clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTAHW047 - Support and promote social and emotional wellbeing of staff and clients

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess social and emotional needs

  1. Seek relevant information to determine client’s current mental/emotional state and history
  2. Observe behaviour and body language and note unusual behaviour
  3. Communicate effectively with the client using culturally appropriate and safe language and interactions, to identify underlying social and emotional needs and issues
  4. Make a risk assessment in relation to potential for suicide, self-harm and/or violence
  5. Develop a social and emotional health care plan that addresses client’s needs, in consultation with the client and relevant health care team
  6. Maintain confidentiality in line with organisation requirements
  7. Identify issues requiring mandatory notification and report to an appropriate authority
Seek relevant information to determine client’s current mental/emotional state and history

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe behaviour and body language and note unusual behaviour

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate effectively with the client using culturally appropriate and safe language and interactions, to identify underlying social and emotional needs and issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make a risk assessment in relation to potential for suicide, self-harm and/or violence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a social and emotional health care plan that addresses client’s needs, in consultation with the client and relevant health care team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality in line with organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify issues requiring mandatory notification and report to an appropriate authority

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support a client’s social and emotional wellbeing

  1. Implement and review client’s social and emotional health care plan in line with their needs and organisation procedures
  2. Provide relevant information to support the client to make informed decisions about addressing social and emotional wellbeing issues
  3. Support individual clients to implement, maintain and review self-care strategies
  4. Monitor and review application of stress reduction techniques and activities by clients, as required to maintain and/or enhance effectiveness
  5. Provide referral as required, to maintain and/or enhance social and emotional wellbeing in line with individual, community and organisation requirements
Implement and review client’s social and emotional health care plan in line with their needs and organisation procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide relevant information to support the client to make informed decisions about addressing social and emotional wellbeing issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support individual clients to implement, maintain and review self-care strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review application of stress reduction techniques and activities by clients, as required to maintain and/or enhance effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide referral as required, to maintain and/or enhance social and emotional wellbeing in line with individual, community and organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide social/emotional support in the workplace

  1. Encourage and support staff to address the personal impact of dealing with client social and emotional wellbeing issues
  2. Make debriefing sessions readily available and conduct with staff in groups and/or one-on-one
  3. Support staff to access professional assistance as appropriate, including referrals
  4. Provide education and awareness programs as required to support staff and enhance their self-awareness and support personal development
  5. Support staff to acknowledge the impact of the shared history of transgenerational trauma
  6. Manage serious or potentially serious issues referred by other staff with sensitivity and professionalism
Encourage and support staff to address the personal impact of dealing with client social and emotional wellbeing issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make debriefing sessions readily available and conduct with staff in groups and/or one-on-one

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support staff to access professional assistance as appropriate, including referrals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide education and awareness programs as required to support staff and enhance their self-awareness and support personal development

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support staff to acknowledge the impact of the shared history of transgenerational trauma

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage serious or potentially serious issues referred by other staff with sensitivity and professionalism

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support a client’s social and emotional wellbeing

  1. Implement and review client’s social and emotional health care plan in line with their needs and organisation procedures
  2. Provide relevant information to support the client to make informed decisions about addressing social and emotional wellbeing issues
  3. Support individual clients to implement, maintain and review self-care strategies
  4. Monitor and review application of stress reduction techniques and activities by clients, as required to maintain and/or enhance effectiveness
  5. Provide referral as required, to maintain and/or enhance social and emotional wellbeing in line with individual, community and organisation requirements
Implement and review client’s social and emotional health care plan in line with their needs and organisation procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide relevant information to support the client to make informed decisions about addressing social and emotional wellbeing issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support individual clients to implement, maintain and review self-care strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review application of stress reduction techniques and activities by clients, as required to maintain and/or enhance effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide referral as required, to maintain and/or enhance social and emotional wellbeing in line with individual, community and organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Assess social and emotional needs

1.1 Seek relevant information to determine client’s current mental/emotional state and history

1.2 Observe behaviour and body language and note unusual behaviour

1.3 Communicate effectively with the client using culturally appropriate and safe language and interactions, to identify underlying social and emotional needs and issues

1.4 Make a risk assessment in relation to potential for suicide, self-harm and/or violence

1.5 Develop a social and emotional health care plan that addresses client’s needs, in consultation with the client and relevant health care team

1.6 Maintain confidentiality in line with organisation requirements

1.7 Identify issues requiring mandatory notification and report to an appropriate authority

2. Support a client’s social and emotional wellbeing

2.1 Implement and review client’s social and emotional health care plan in line with their needs and organisation procedures

2.2 Provide relevant information to support the client to make informed decisions about addressing social and emotional wellbeing issues

2.3 Support individual clients to implement, maintain and review self-care strategies

2.4 Monitor and review application of stress reduction techniques and activities by clients, as required to maintain and/or enhance effectiveness

2.5 Provide referral as required, to maintain and/or enhance social and emotional wellbeing in line with individual, community and organisation requirements

3. Provide social/emotional support in the workplace

3.1 Encourage and support staff to address the personal impact of dealing with client social and emotional wellbeing issues

3.2 Make debriefing sessions readily available and conduct with staff in groups and/or one-on-one

3.3 Support staff to access professional assistance as appropriate, including referrals

3.4 Provide education and awareness programs as required to support staff and enhance their self-awareness and support personal development

3.5 Support staff to acknowledge the impact of the shared history of transgenerational trauma

3.6 Manage serious or potentially serious issues referred by other staff with sensitivity and professionalism

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Assess social and emotional needs

1.1 Seek relevant information to determine client’s current mental/emotional state and history

1.2 Observe behaviour and body language and note unusual behaviour

1.3 Communicate effectively with the client using culturally appropriate and safe language and interactions, to identify underlying social and emotional needs and issues

1.4 Make a risk assessment in relation to potential for suicide, self-harm and/or violence

1.5 Develop a social and emotional health care plan that addresses client’s needs, in consultation with the client and relevant health care team

1.6 Maintain confidentiality in line with organisation requirements

1.7 Identify issues requiring mandatory notification and report to an appropriate authority

2. Support a client’s social and emotional wellbeing

2.1 Implement and review client’s social and emotional health care plan in line with their needs and organisation procedures

2.2 Provide relevant information to support the client to make informed decisions about addressing social and emotional wellbeing issues

2.3 Support individual clients to implement, maintain and review self-care strategies

2.4 Monitor and review application of stress reduction techniques and activities by clients, as required to maintain and/or enhance effectiveness

2.5 Provide referral as required, to maintain and/or enhance social and emotional wellbeing in line with individual, community and organisation requirements

3. Provide social/emotional support in the workplace

3.1 Encourage and support staff to address the personal impact of dealing with client social and emotional wellbeing issues

3.2 Make debriefing sessions readily available and conduct with staff in groups and/or one-on-one

3.3 Support staff to access professional assistance as appropriate, including referrals

3.4 Provide education and awareness programs as required to support staff and enhance their self-awareness and support personal development

3.5 Support staff to acknowledge the impact of the shared history of transgenerational trauma

3.6 Manage serious or potentially serious issues referred by other staff with sensitivity and professionalism

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.

There must be evidence that the candidate has:

provided support and promoted social and emotional wellbeing for at least three clients by:

communicating in a culturally appropriate and safe manner at all times with each client to gain confidence, trust and client history

assessing social and emotional wellbeing issues, including making a risk assessment of each client

providing immediate and ongoing support and monitoring as required to address issues

referring clients appropriately as part of treatment

working with each client to identify and implement self-care strategies for social and emotional wellbeing

providing information to each client about social and emotional wellbeing

maintaining client confidentiality

supported at least two staff members who provide social and emotional wellbeing to clients by:

communicating in a culturally appropriate and safe manner to conduct debriefing and supervision of staff

assisting staff with decision-making and problems with client’s treatment and progress

encouraging staff to access services for their own social and emotional wellbeing

interacting appropriately with staff within professional boundaries and according to organisation procedures and policies

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role.

This includes knowledge of:

effective techniques for providing social and emotional support, including self-help and stress management strategies

effective communication skills to:

build rapport

question and probe to identify underlying social/emotional health issues

clarify issues

provide feedback

listen empathetically

provide support

special needs of Aboriginal and/or Torres Strait Islander Health Workers and their clients, such as:

issues relating to dispossession, stolen generations and cultural loss

social issues relating to overcrowded housing, community pressures on Aboriginal and/or Torres Strait Islander Health Workers

available and effective referral services for counselling and associated social/emotional support

organisation policy and procedures to provide social/emotional support to staff (in-house and through referral)

key aspects of human psychology and mental health care

culture and spirituality issues

legislative and confidentiality requirements.