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Evidence Guide: HLTAMB006 - Assign and coordinate ambulance service resources

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTAMB006 - Assign and coordinate ambulance service resources

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate ambulance service resources

  1. Match available resources to incidents for service capability and known factors that may impact on service demand
  2. Identify appropriate response to an emergency situation or incident, and to a non-emergency routine case
  3. Identify and record location and commitment of service resources at all times
Match available resources to incidents for service capability and known factors that may impact on service demand

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify appropriate response to an emergency situation or incident, and to a non-emergency routine case

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and record location and commitment of service resources at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Dispatch resources

  1. Provide clear, timely and accurate situation briefing to assigned worker
  2. Use communication equipment and systems to locate and dispatch resources within set timeframes
Provide clear, timely and accurate situation briefing to assigned worker

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communication equipment and systems to locate and dispatch resources within set timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor progress of assigned resources

  1. Confirm arrival of assigned worker at the scene of incident or situation or at the receiving facility
  2. Establish capacity of assigned worker to deal with the situation or incident at earliest opportunity
  3. Monitor availability of worker and vehicles for re-assignment
  4. Monitor and follow up on resources and service coordination including any supplementary resources
Confirm arrival of assigned worker at the scene of incident or situation or at the receiving facility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish capacity of assigned worker to deal with the situation or incident at earliest opportunity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor availability of worker and vehicles for re-assignment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and follow up on resources and service coordination including any supplementary resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate resources and liaise with ambulance worker

  1. Undertake and coordinate resource allocation within set timeframes
  2. Identify and communicate factors affecting resource availability to assigned worker
  3. Implement ‘on scene’ communication chain of command
  4. Determine the need for other service involvement
  5. Ensure other service is contacted and adequately briefed and that appropriate assistance is requested when dealing with multi-agency incidents
Undertake and coordinate resource allocation within set timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and communicate factors affecting resource availability to assigned worker

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement ‘on scene’ communication chain of command

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the need for other service involvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure other service is contacted and adequately briefed and that appropriate assistance is requested when dealing with multi-agency incidents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records of ambulance service coordination activity

  1. Record accurately information pertaining to dispatch records of ambulance resources
  2. Document activation of supplementary resources and external agencies
Record accurately information pertaining to dispatch records of ambulance resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document activation of supplementary resources and external agencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

Elements define the essential outcomes

PERFORMANCE CRITERIA

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Allocate ambulance service resources

1.1 Match available resources to incidents for service capability and known factors that may impact on service demand

1.2 Identify appropriate response to an emergency situation or incident, and to a non-emergency routine case

1.3 Identify and record location and commitment of service resources at all times

2. Dispatch resources

2.1 Provide clear, timely and accurate situation briefing to assigned worker

2.2 Use communication equipment and systems to locate and dispatch resources within set timeframes

3. Monitor progress of assigned resources

3.1 Confirm arrival of assigned worker at the scene of incident or situation or at the receiving facility

3.2 Establish capacity of assigned worker to deal with the situation or incident at earliest opportunity

3.3 Monitor availability of worker and vehicles for re-assignment

3.4 Monitor and follow up on resources and service coordination including any supplementary resources

4. Coordinate resources and liaise with ambulance worker

4.1 Undertake and coordinate resource allocation within set timeframes

4.2 Identify and communicate factors affecting resource availability to assigned worker

4.3 Implement ‘on scene’ communication chain of command

4.4 Determine the need for other service involvement

4.5 Ensure other service is contacted and adequately briefed and that appropriate assistance is requested when dealing with multi-agency incidents

5. Maintain records of ambulance service coordination activity

5.1 Record accurately information pertaining to dispatch records of ambulance resources

5.2 Document activation of supplementary resources and external agencies

Required Skills and Knowledge

ELEMENT

Elements define the essential outcomes

PERFORMANCE CRITERIA

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Allocate ambulance service resources

1.1 Match available resources to incidents for service capability and known factors that may impact on service demand

1.2 Identify appropriate response to an emergency situation or incident, and to a non-emergency routine case

1.3 Identify and record location and commitment of service resources at all times

2. Dispatch resources

2.1 Provide clear, timely and accurate situation briefing to assigned worker

2.2 Use communication equipment and systems to locate and dispatch resources within set timeframes

3. Monitor progress of assigned resources

3.1 Confirm arrival of assigned worker at the scene of incident or situation or at the receiving facility

3.2 Establish capacity of assigned worker to deal with the situation or incident at earliest opportunity

3.3 Monitor availability of worker and vehicles for re-assignment

3.4 Monitor and follow up on resources and service coordination including any supplementary resources

4. Coordinate resources and liaise with ambulance worker

4.1 Undertake and coordinate resource allocation within set timeframes

4.2 Identify and communicate factors affecting resource availability to assigned worker

4.3 Implement ‘on scene’ communication chain of command

4.4 Determine the need for other service involvement

4.5 Ensure other service is contacted and adequately briefed and that appropriate assistance is requested when dealing with multi-agency incidents

5. Maintain records of ambulance service coordination activity

5.1 Record accurately information pertaining to dispatch records of ambulance resources

5.2 Document activation of supplementary resources and external agencies

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

• demonstrated computer literacy on 3 occasions including:

- using communication equipment and systems

- assigning and coordinating recourses

- ensuring appropriate communication with staff

- using keyboarding skills to enable accurate data input and extraction

- entering data with speed and accuracy when updating and maintaining records

• coordinated and managed ambulance resources for the following 5 situations:

- urgent

- non-urgent

- routine – scheduled bookings

- incidents when the involvement of other emergency and/or non-emergency services is needed

- incident involving multiple casualties

• used problem solving skills for the above 5 situations including:

- using available resources

- analysing information and making decisions that ensure the most efficient and effective use of resources.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

• local standard emergency operation procedures and organisational communication protocols

• working knowledge of the geographical area

• ambulance service resources available for assignment

• critical incident stress debriefing (CISD) team and peer support

• communications equipment and systems use in line with communication protocols

• available resources and their application:

- road

- aviation

- maritime

• other emergency services and their function:

- Fire

- Police

- State Emergency Services (SES)

• other non- emergency services and their function:

- voluntary organisations

- utilities

- community services departments

• known factors requiring emergency services including organised events such as demonstrations, marches and sporting, music, social and holiday events

• how to maintain records of ambulance service coordination activities and other supplementary resources used for an incident or situation

• management of major incidents according to organisation protocols and procedures.