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Evidence Guide: HLTAMBPD401B - Manage personal stressors in the work environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTAMBPD401B - Manage personal stressors in the work environment

What evidence can you provide to prove your understanding of each of the following citeria?

Develop personal stress management plan

  1. Recognise potential causes of stress so that immediate action can be taken to reduce or eliminate the stress
  2. Recognise own response to stress in the workplace
  3. Organise work to minimise stress where possible
  4. Develop a personal stress management plan in consultation with supervisor
  5. Constantly monitor personal stress levels and evaluate the effectiveness of the stress management plan on an ongoing basis
  6. Take further action to manage stress when necessary
Recognise potential causes of stress so that immediate action can be taken to reduce or eliminate the stress

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recognise own response to stress in the workplace

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Organise work to minimise stress where possible

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop a personal stress management plan in consultation with supervisor

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Constantly monitor personal stress levels and evaluate the effectiveness of the stress management plan on an ongoing basis

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Take further action to manage stress when necessary

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Offer support to colleagues

  1. Observe team members and colleagues for signs of stress after incidents and over time
  2. Informally debrief stressful incidents as soon as possible so prompt action can be taken to minimise stress reactions
  3. Offer constructive support to encourage effective management of personnel stress
  4. Identify need for further stress counselling and encourage prompt action
Observe team members and colleagues for signs of stress after incidents and over time

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Informally debrief stressful incidents as soon as possible so prompt action can be taken to minimise stress reactions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Offer constructive support to encourage effective management of personnel stress

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify need for further stress counselling and encourage prompt action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Receive support from colleagues

  1. Recognise own level of stress on an ongoing basis and identify factors affecting stress level so prompt action can be taken to reduce or eliminate the effects of stress
  2. Seek support from colleagues when needed and accept where appropriate
  3. Recognise need for further stress counselling and promptly seek appropriate counselling
Recognise own level of stress on an ongoing basis and identify factors affecting stress level so prompt action can be taken to reduce or eliminate the effects of stress

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek support from colleagues when needed and accept where appropriate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recognise need for further stress counselling and promptly seek appropriate counselling

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

Evidence must include a demonstrated capacity to:

identify own personal stress and stressors

take steps to control or reduce stressors and stress

identify stress in others in the workplace

take steps, including the offer of support, to reduce, control or otherwise deal with stress

Observation in the work environment is preferable. However, where workplace observation is insufficient to demonstrate competence, simulations and/or case studies may be used as supporting evidence.

Evidence of workplace performance over time must be obtained to inform a judgement of competence.

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

Factors and circumstances likely to cause personal stress in the work environment

Methods of controlling stress

Organisation support programs and other available resources

Essential skills:

Ability to:

Identify personal stress and stressors and take steps to control or reduce stressors and stress

Identify stress in others and take steps, including the offer of support, to reduce, control or otherwise deal with stress

Use problem solving skills including:

using available resources

analysing information

making decisions to effectively manage personal stress within the working environment

Discuss issues relating to stress with colleagues and supervisor

Use oral communication skills required to fulfil job roles as specified by the organisation, including:

using interviewing techniques

asking questions

active listening

acknowledging and responding to a range of views

Use interpersonal skills, including:

working with others

showing empathy with colleagues

relating to persons from differing cultural, social and religious backgrounds

Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including:

reading and understanding incident reports and case management materials

personal stress management plan

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Potential causes of stress may include but are not limited to:

Acute stress from exposure to incidents involving trauma, violence, injury and/or death

Chronic work-related stress, including burn out and serious fatigue

Responses to stress may include but are not limited to:

Physical reaction

Psychological (mental/emotional) reaction

Changes in health

Support may include, but is not limited to:

Informal debriefing with colleagues

Local peer support programs

Other organisation resources

Support and de-brief may be provided:

immediately

when timely