The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Communicate appropriately with clients
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Ensure participation in work team is constructive and collaborative and demonstrates an understanding of own role Completed |
Evidence:
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Identify and use communication strategies and techniques to achieve most effective client service outcomes Completed |
Evidence:
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Respond to and deal with complaints in line with organisation policy to enhance service to clients Completed |
Evidence:
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Access interpreter services as required Completed |
Evidence:
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Take action to resolve conflicts either directly, where a positive outcome can be immediately achieved, or by referral to appropriate personnel Completed |
Evidence:
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Establish and maintain an appropriate relationship with clients
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Establish rapport with client and ensure the service is appropriate to and in the client's best interest Completed |
Evidence:
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Use effective listening skills to ensure a high level of effective communication and quality service provision Completed |
Evidence:
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Correctly identify client concerns and needs and respond within agreed level of responsibility, established procedures and guidelines for reporting to supervisors Completed |
Evidence:
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Seek advice from appropriate sources to resolve any concerns or issues regarding relationship with, and/or service to clients when required Completed |
Evidence:
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Consistently monitor and evaluate effectiveness of interpersonal interaction to ensure best client service outcomes Completed |
Evidence:
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Act in a respectful manner at all times
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Positively, actively and consistently demonstrate respect for differences in all work Completed |
Evidence:
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Maintainconfidentiality and privacy of clients Completed |
Evidence:
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Demonstrate courtesy in all interactions with clients, their visitors, carers and family Completed |
Evidence:
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Provide assistance with the care of clients with challenging behaviour in accordance with established procedures Completed |
Evidence:
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Use appropriate techniques to manage and minimise aggression Completed |
Evidence:
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Evaluate own work to maintain a high standard of client service
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Seek and receive advice and assistance from appropriate sources on own performance Completed |
Evidence:
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Adjust own work to incorporate advice that addresses performance issues, to maintain the agreed standard of client support and service Completed |
Evidence:
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