The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Elements define the essential outcomes |
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Completed |
Evidence:
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Communicate effectively with patients and other persons
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Greet patients and other visitors appropriately. Completed |
Evidence:
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Make available an appropriate environment for the patient to complete medical, dental and financial details Completed |
Evidence:
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Listen carefully and be sensitive to patient or carer’s point of view Completed |
Evidence:
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Provide information to patient or carer appropriately and completely, using language that can be easily understood Completed |
Evidence:
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Ensure patient or carer understands information provided to them Completed |
Evidence:
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Show empathy and respect for patient or carer by being polite and avoiding negative comments Completed |
Evidence:
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Respond appropriately to enquiries from patients and visitors
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Maintain personal dress and presentation Completed |
Evidence:
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Operate communication equipment effectively Completed |
Evidence:
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Respond to enquiries promptly, politely and ethically Completed |
Evidence:
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Determine the purpose of an enquiry and the identity of the person and retrieve relevant records Completed |
Evidence:
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Prioritise messages and record them legibly and accurately Completed |
Evidence:
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Refer enquiries outside area of responsibility or knowledge to appropriate supervisor Completed |
Evidence:
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Comply with organisation protocols for electronic communication with patients or carers Completed |
Evidence:
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Maintain confidentiality of information relating to patients, staff and the dental practice or organisation Completed |
Evidence:
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Allocate appointments appropriate to patient and organisation requirements
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Identify the patient’s appointment requirements Completed |
Evidence:
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Seek agreement on an appointment time that meets the patient’s preferences and the organisation’s requirements Completed |
Evidence:
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Apply knowledge of the patient management system to record details accurately and legibly using standard dental notation in the organisation’s appointment system Completed |
Evidence:
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Provide a copy of appointment details to the patient Completed |
Evidence:
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Monitor appointment schedules and notify patients and the oral health care team of any necessary changes within a suitable timeframe Completed |
Evidence:
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Calculate and record basic financial transactions
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Complete petty cash vouchers accurately and account for all monies Completed |
Evidence:
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Calculate correct fees Completed |
Evidence:
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Apply Goods and Services Tax (GST) where appropriate in line with identified requirements Completed |
Evidence:
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Validate cheques and process credit or debit card payments Completed |
Evidence:
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Check and record legibly and accurately payments received Completed |
Evidence:
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Provide the patient with a receipt Completed |
Evidence:
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Handle cash and record financial transactions
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Balance accurately monies received against records of payment in accordance with organisation policies Completed |
Evidence:
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Ensure cash is secured in an approved location Completed |
Evidence:
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Respond to suspected breaches of security and take the appropriate action with minimum delay in accordance with organisation policies and procedures Completed |
Evidence:
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Identify a record of bad debts and take appropriate action in accordance with organisation procedures Completed |
Evidence:
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Follow organisation banking procedures correctly Completed |
Evidence:
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Maintain patient records
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Access and prepare the correct patient files and make notation of the appropriate fees and diagnostic records Completed |
Evidence:
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Enter information legibly and accurately in accordance with organisation procedures Completed |
Evidence:
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Store patient dental records correctly, securely and confidentially Completed |
Evidence:
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Maintain up-to-date, accurate, legible and complete records of laboratory work Completed |
Evidence:
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Assist with patient recalls
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Apply knowledge of a patient recall system Completed |
Evidence:
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Mark patient records with the relevant recall date as appropriate and as directed by the operator Completed |
Evidence:
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Identify patients who are due for recall and notify them that an appointment is due Completed |
Evidence:
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Follow-up with courtesy those patients who do not respond to a recall appointment request Completed |
Evidence:
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