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Evidence Guide: HLTENN002 - Apply communication skills in nursing practice

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTENN002 - Apply communication skills in nursing practice

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use effective communication skills in complex situations.

  1. Apply principles of effective communication to facilitate, not inhibit, communication with the person.
  2. Maximise opportunities to involve the person and family or carer in their care and treatment.
  3. Clarify roles and responsibilities of the interdisciplinary health care team involved in communicating in complex situations, including clarifying own role as an enrolled nurse.
  4. Demonstrate politeness, respect and empathy in all interactions with the person, family or carer.
  5. Use health terminology correctly in written and verbal communication with the person, family or carer and with colleagues.
Apply principles of effective communication to facilitate, not inhibit, communication with the person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maximise opportunities to involve the person and family or carer in their care and treatment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify roles and responsibilities of the interdisciplinary health care team involved in communicating in complex situations, including clarifying own role as an enrolled nurse.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate politeness, respect and empathy in all interactions with the person, family or carer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use health terminology correctly in written and verbal communication with the person, family or carer and with colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and address actual and potential constraints to communication.

  1. Identify early signs of potentially complex communication situations with a person, including with people who have hearing or vision impairments and require assistance.
  2. Implement strategies to address complex communication situations in accordance with relevant policies and procedures, and within scope of role.
  3. Demonstrate advocacy for a person in the health or community care setting.
Identify early signs of potentially complex communication situations with a person, including with people who have hearing or vision impairments and require assistance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement strategies to address complex communication situations in accordance with relevant policies and procedures, and within scope of role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate advocacy for a person in the health or community care setting.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use information technology to support communication in nursing practice.

  1. Use computers and related information technology to access, develop and adhere to reporting requirements according to organisation policy and procedures.
  2. Comply with organisation policy and procedures for electronic communication with the person, family or carer.
  3. Use information technology including the internet to access data appropriate to own role and organisation policy and procedures.
  4. Apply ethical principles and follow regulatory responsibilities when using social media and interacting online in nursing role.
  5. Maintain accurate documentation and adhere to reporting requirements to support safe practice according to organisation policy and procedures.
Use computers and related information technology to access, develop and adhere to reporting requirements according to organisation policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with organisation policy and procedures for electronic communication with the person, family or carer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use information technology including the internet to access data appropriate to own role and organisation policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply ethical principles and follow regulatory responsibilities when using social media and interacting online in nursing role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain accurate documentation and adhere to reporting requirements to support safe practice according to organisation policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Lead small group discussions.

  1. Monitor and respond appropriately to changing group dynamics.
  2. Clarify the purpose of group meetings and manage discussion to achieve identified objectives.
  3. Implement meeting procedures appropriate to the meeting’s purpose.
  4. Clarify participants’ roles and use communication strategies to support their effective contribution to discussion.
Monitor and respond appropriately to changing group dynamics.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify the purpose of group meetings and manage discussion to achieve identified objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement meeting procedures appropriate to the meeting’s purpose.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify participants’ roles and use communication strategies to support their effective contribution to discussion.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Give and receive feedback for performance improvement.

  1. Identify effective communication strategies for giving and receiving feedback on own performance.
  2. Apply strategies that deliver constructive outcomes in giving and receiving feedback.
  3. Use appropriate language and a respectful manner in giving and receiving feedback.
Identify effective communication strategies for giving and receiving feedback on own performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply strategies that deliver constructive outcomes in giving and receiving feedback.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate language and a respectful manner in giving and receiving feedback.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate effectiveness of communication in complex situations.

  1. Participate in debriefing sessions following communication for complex situations.
  2. Document, consider and report outcomes of communication strategies used to address complex situations.
Participate in debriefing sessions following communication for complex situations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document, consider and report outcomes of communication strategies used to address complex situations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Use effective communication skills in complex situations.

1.1 Apply principles of effective communication to facilitate, not inhibit, communication with the person.

1.2 Maximise opportunities to involve the person and family or carer in their care and treatment.

1.3 Clarify roles and responsibilities of the interdisciplinary health care team involved in communicating in complex situations, including clarifying own role as an enrolled nurse.

1.4 Demonstrate politeness, respect and empathy in all interactions with the person, family or carer.

1.5 Use health terminology correctly in written and verbal communication with the person, family or carer and with colleagues.

2. Identify and address actual and potential constraints to communication.

2.1 Identify early signs of potentially complex communication situations with a person, including with people who have hearing or vision impairments and require assistance.

2.2 Implement strategies to address complex communication situations in accordance with relevant policies and procedures, and within scope of role.

2.3 Demonstrate advocacy for a person in the health or community care setting.

3. Use information technology to support communication in nursing practice.

3.1 Use computers and related information technology to access, develop and adhere to reporting requirements according to organisation policy and procedures.

3.2 Comply with organisation policy and procedures for electronic communication with the person, family or carer.

3.3 Use information technology including the internet to access data appropriate to own role and organisation policy and procedures.

3.4 Apply ethical principles and follow regulatory responsibilities when using social media and interacting online in nursing role.

3.5 Maintain accurate documentation and adhere to reporting requirements to support safe practice according to organisation policy and procedures.

4. Lead small group discussions.

4.1 Monitor and respond appropriately to changing group dynamics.

4.2 Clarify the purpose of group meetings and manage discussion to achieve identified objectives.

4.3 Implement meeting procedures appropriate to the meeting’s purpose.

4.4 Clarify participants’ roles and use communication strategies to support their effective contribution to discussion.

5. Give and receive feedback for performance improvement.

5.1 Identify effective communication strategies for giving and receiving feedback on own performance.

5.2 Apply strategies that deliver constructive outcomes in giving and receiving feedback.

5.3 Use appropriate language and a respectful manner in giving and receiving feedback.

6. Evaluate effectiveness of communication in complex situations.

6.1 Participate in debriefing sessions following communication for complex situations.

6.2 Document, consider and report outcomes of communication strategies used to address complex situations.

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Use effective communication skills in complex situations.

1.1 Apply principles of effective communication to facilitate, not inhibit, communication with the person.

1.2 Maximise opportunities to involve the person and family or carer in their care and treatment.

1.3 Clarify roles and responsibilities of the interdisciplinary health care team involved in communicating in complex situations, including clarifying own role as an enrolled nurse.

1.4 Demonstrate politeness, respect and empathy in all interactions with the person, family or carer.

1.5 Use health terminology correctly in written and verbal communication with the person, family or carer and with colleagues.

2. Identify and address actual and potential constraints to communication.

2.1 Identify early signs of potentially complex communication situations with a person, including with people who have hearing or vision impairments and require assistance.

2.2 Implement strategies to address complex communication situations in accordance with relevant policies and procedures, and within scope of role.

2.3 Demonstrate advocacy for a person in the health or community care setting.

3. Use information technology to support communication in nursing practice.

3.1 Use computers and related information technology to access, develop and adhere to reporting requirements according to organisation policy and procedures.

3.2 Comply with organisation policy and procedures for electronic communication with the person, family or carer.

3.3 Use information technology including the internet to access data appropriate to own role and organisation policy and procedures.

3.4 Apply ethical principles and follow regulatory responsibilities when using social media and interacting online in nursing role.

3.5 Maintain accurate documentation and adhere to reporting requirements to support safe practice according to organisation policy and procedures.

4. Lead small group discussions.

4.1 Monitor and respond appropriately to changing group dynamics.

4.2 Clarify the purpose of group meetings and manage discussion to achieve identified objectives.

4.3 Implement meeting procedures appropriate to the meeting’s purpose.

4.4 Clarify participants’ roles and use communication strategies to support their effective contribution to discussion.

5. Give and receive feedback for performance improvement.

5.1 Identify effective communication strategies for giving and receiving feedback on own performance.

5.2 Apply strategies that deliver constructive outcomes in giving and receiving feedback.

5.3 Use appropriate language and a respectful manner in giving and receiving feedback.

6. Evaluate effectiveness of communication in complex situations.

6.1 Participate in debriefing sessions following communication for complex situations.

6.2 Document, consider and report outcomes of communication strategies used to address complex situations.

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

undertaken nursing work in accordance with Nursing and Midwifery Board of Australia professional practice standards, codes and guidelines

communicated effectively within the context of the enrolled nurse role in 4 different complex communication situations, with at least 1 of the situations involving a person, family or carer, and at least 1 of the situations involving work colleagues.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

characteristics of effective partnerships in nursing including:

confidentiality

trust

self-reflection

social conversation

creating a therapeutic environment

resources for the Core Standards for nurses who support people with a disability (NSW Family and Community Services)

Communication and Behaviour Support for Nurses Practice Package

Communication and Behaviour Support for Nurses Appraisal

documentation related to clinical handover

elements and skills of communication processes:

interviewing techniques

active listening

conflict resolution

interpersonal skills

negotiating solutions

group dynamics

access and use of interpreters

factors that may facilitate and inhibit communication

information technology used in communication, and email etiquette and policies for use

principles underpinning nursing documentation including legal obligations

principles, processes and practices of open disclosure in line with Australian Open Disclosure Framework

medical terminology used in clinical situations and enrolled nurse practice

sensory losses and appropriate nursing responses

social media policies for nurses.