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Evidence Guide: HLTHIR501C - Maintain an effective health work environment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTHIR501C - Maintain an effective health work environment

What evidence can you provide to prove your understanding of each of the following citeria?

Promote ethical work practices

  1. Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised
  2. Ensure understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
  3. Ensure appropriate action is taken to address any breach or non-adherence to standard procedures or adverse event
  4. Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure
  5. Promote respect for rights and responsibilities of others through considered application of work practices
  6. Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices
  7. Identify potential conflict of interest in the workplace and take action to avoid and/or address
Monitor decision-making to ensure ethical guidelines are followed and underlying ethical complexity is recognised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure appropriate action is taken to address any breach or non-adherence to standard procedures or adverse event

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor work practices to ensure confidentiality of any client matter in line with organisation policy and procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote respect for rights and responsibilities of others through considered application of work practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply and promote knowledge and understanding of employee and employer rights and responsibilities in all work practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential conflict of interest in the workplace and take action to avoid and/or address

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support culture of effective communication

  1. Monitor and address communication issues in the workplace
  2. Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters
  3. Monitor workplace communication to support accuracy and understanding of information provided and received
  4. Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes
  5. Promote and support a client-centred approach to health care throughout interpersonal communication with clients and colleagues
  6. Promote and assist with the resolution of conflict and interpersonal differences in the workplace
Monitor and address communication issues in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor oral and written communication in the workplace to ensure confidentiality of client and staff matters

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor workplace communication to support accuracy and understanding of information provided and received

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote recognition of individual and cultural differences in the workplace and support any adjustments to communication needed to facilitate the achievement of identified outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote and support a client-centred approach to health care throughout interpersonal communication with clients and colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote and assist with the resolution of conflict and interpersonal differences in the workplace

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain a positive approach to health in the workplace

  1. Monitor work practices to ensure they contribute to maintaining an effective and client-centred approach to health
  2. Monitor implementation of work practices to ensure clients are included in shared decision-making as partners in health care
  3. Support and maintain a workplace culture of promoting good health by sharing health information
  4. Monitor and maintain workplace focus on preventing ill health and minimising risk
  5. Monitor and maintain workplace focus on processes and procedures to manage stress and prevent fatigue
Monitor work practices to ensure they contribute to maintaining an effective and client-centred approach to health

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation of work practices to ensure clients are included in shared decision-making as partners in health care

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support and maintain a workplace culture of promoting good health by sharing health information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and maintain workplace focus on preventing ill health and minimising risk

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and maintain workplace focus on processes and procedures to manage stress and prevent fatigue

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor professional work standards

  1. Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff
  2. Identify areas for improving work practices and support implementation in line with organisation policies and procedures
  3. Monitor compliance with relevant accreditation standards applying to work undertaken and address issues
  4. Monitor staff understanding and focus on achieving organisation goals and objectives in work undertaken
  5. Monitor and support staff efforts to respond positively to improved work practices and procedures
  6. Ensure issues requiring mandatory notification are identified and reported appropriately
Monitor implementation of organisation policies and procedures relating to awards, standards and legislative requirements of staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas for improving work practices and support implementation in line with organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor compliance with relevant accreditation standards applying to work undertaken and address issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor staff understanding and focus on achieving organisation goals and objectives in work undertaken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and support staff efforts to respond positively to improved work practices and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure issues requiring mandatory notification are identified and reported appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work in the health industry context

  1. Establish effective relationships with workers from different sectors and levels of the industry in line with work role and requirements
  2. Apply knowledge of the roles and functions of various health care structures, organisations and systems in Australia
  3. Maintain knowledge of current issues influencing the health care system, including health issues for Indigenous Australians
  4. Work with an understanding of funding mechanisms, and how the organisation's operations are financed
Establish effective relationships with workers from different sectors and levels of the industry in line with work role and requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply knowledge of the roles and functions of various health care structures, organisations and systems in Australia

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain knowledge of current issues influencing the health care system, including health issues for Indigenous Australians

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with an understanding of funding mechanisms, and how the organisation's operations are financed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take opportunities to develop own competence

  1. Monitor own skills/knowledge in relation to ongoing and changing work requirements
  2. Identify areas for personal development in line with health industry developments, organisation requirements and personal interest
  3. Take initiative to access and/or create development opportunities to support organisation need and personal career development
  4. Undertake available formal and informal skill/knowledge development and maintenance activities
Monitor own skills/knowledge in relation to ongoing and changing work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas for personal development in line with health industry developments, organisation requirements and personal interest

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take initiative to access and/or create development opportunities to support organisation need and personal career development

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake available formal and informal skill/knowledge development and maintenance activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over a range of workplace situations

Context of and specific resources for assessment:

Assessment should relate to specific work role and associated workplace conditions

Resources essential for assessment include any documents specific to the work context such as:

instructions for the use of equipment

specific instructions for staff

emergency response procedures

fire safety policies and procedures

security procedures

relevant accreditation standards

waste management policies and procedures

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Details of accreditation processes and quality improvement practices

Implications of relevant legislation, including:

access and equity

anti-discrimination

infection control

work health and safety (WHS)

privacy

Meaning of duty of care, confidentiality of information and ethical decision-making in relation to own and others' work duties and responsibilities; what constitutes a breach of these and potential ramifications of such breaches

Principles underpinning client-centred health care

Principles of client safety

Organisation procedures relating to:

emergency response

fire safety

safe disposal of goods/waste

security

sustainability in the workplace, including environmental, economic, workforce and social sustainability

Role, function and objectives of the organisation, and relevance to specific workplace requirements

Terms and conditions of employment for staff members

Understanding of relevant organisation procedures, policies, awards, standards and legislation and their application in the workplace

Essential skills:

It is critical that the candidate demonstrate the ability to

Apply knowledge of the ramifications of breaches of duty of care, confidentiality, ethical guidelines and other relevant policies and legislation

Apply understanding of good personal hygiene and risk associated with poor hygiene

Identify own responsibilities within the workplace

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Analyse implementation of workplace procedures and their outcomes to identify areas for improvement

Apply functional literacy skills needed for written and oral information about workplace requirements

Apply high-level decision-making and problem solving skills as required to monitor decision-making processes and provide constructive input to assist others

Create and promote opportunities to enhance sustainability in the workplace

Use high-level communication skills as required by specific work role, including:

interpreting and implementing complex verbal and/or written instructions

providing information and ensuring understanding

reporting incidents in line with organisation requirements

seeking clarification of information provided by others

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Requirements of own work role may include:

Level of responsibility

Organisation guidelines

Individual awards and benchmarks

Legislation relevant to work area

Accreditation standards

Organisation policy on confidentiality may relate to:

Storage of records

Destruction of records

Access to records

Release of information

Verbal and written communication

Organisation procedures, policies, awards, standards and legislation may include:

Australian Council on Healthcare Standards

Home and Community Care Standards

National Association of Testing authorities (NATA)

National Health and Medical Research Council (NHMRC) guidelines for infection control in health care settings

Federal and state/territory legislation

Quality management policy and practice

Current Australian Standards

Aged care accreditation standards

Accreditation and service provision standards of other relevant industry organisations

Relevant health regulations and guidelines, policies and procedures, including child protection

Communication strategies may include:

Active listening

Appropriate language

Appropriate communication aids

Appropriate modes of communication

Appropriate demeanour and body language

Appropriate tone and presentation

Observation

Questioning, clarifying and advising

Providing appropriate and accurate information

Promoting positive client relationship may include:

Acknowledging and greeting courteously

Identifying client needs and attending to them in a timely manner

Handling complaints sensitively, courteously and in accordance with practice protocols

Demonstrating respect for clients' time

A client-centred approach to health includes:

Putting clients and carers at the centre of service delivery

Including clients in decision-making relating to their health care

Involving clients in discussions about service delivery options and issues

Obtaining client consent to examine, treat or work with them

Effective customer service

Employee rights and responsibilities may relate to:

Duty of care responsibilities

Leave entitlements

Attendance requirements

Obeying lawful orders

Confidentiality and privacy of organisation, client and colleague information

Adherence to WHS

Protection from discrimination and sexual harassment in the workplace

The right to union representation

Issues requiring mandatory notification may include:

Protection of children and others identified to be at risk

Issues defined by jurisdictional legislation and/or regulatory requirements

Issues specifically identified by under organisation policies

Improved work practices may relate, for example to:

Enhancing outcomes for clients

Enhancing sustainability of work, such as efficient and effective work practices in relation to:

use of power

use of resources, including for administration purposes

waste management and recycling practices

Enhancing safety of staff and clients

Identifying and implementing improved work practices may include:

Reporting and implementing suggested improvements

Seeking and addressing customer feedback

Monitoring tasks

Responding to surveys and questionnaires

Assessing/observing/measuring environmental factors

Checking equipment

Employer rights and responsibilities may relate to:

Legislative requirements for employee dismissal (i.e Workplace Relations Act)

Legislative requirements to provide a safe work environment free from discrimination and sexual harassment (see state/territory and Commonwealth anti-discrimination legislation)

Enterprise workplace agreements

Relevant state and territory employment legislation (i.e. wage rates and employment conditions)

Designated knowledge/skill development may relate to:

Hazard control

WHS

Manual handling

First Aid

Cultural awareness

Infection control

Cardiopulmonary resuscitation emergency response and notification protocols

Fire emergency response procedures for notification and containment of fire, use of fire fighting equipment and fire safety procedures

Security procedures

Quality improvement policy and practice

Discrimination, harassment and bullying in the workplace

Formal and informal resolution of grievances

Waste management

Customer service

Communication, conflict resolution

Others