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Evidence Guide: HLTMAMP405B - Coordinate effective functioning of a medical practice

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTMAMP405B - Coordinate effective functioning of a medical practice

What evidence can you provide to prove your understanding of each of the following citeria?

Promote effective teamwork

  1. Demonstrate understanding of different roles and functions within the team
  2. Obtain and customise templates for contracts, position descriptions and duty statements at the request of appropriate personnel
  3. Notify appropriate personnel of personal training needs
  4. Participate in performance reviews as per practice protocols, providing and receiving feedback constructively
  5. Participate in recruitment and induction training as requested
  6. Prepare staff rosters in line with state award requirements
  7. Encourage active participation in team meetings
  8. Assist with conflict resolution, where required
Demonstrate understanding of different roles and functions within the team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and customise templates for contracts, position descriptions and duty statements at the request of appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify appropriate personnel of personal training needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in performance reviews as per practice protocols, providing and receiving feedback constructively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in recruitment and induction training as requested

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare staff rosters in line with state award requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage active participation in team meetings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist with conflict resolution, where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct financial administration

  1. Apply principles of basic accounting and proper documentation to undertake financial administration tasks, as required
  2. Remain abreast of and facilitate access to available government incentives
Apply principles of basic accounting and proper documentation to undertake financial administration tasks, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Remain abreast of and facilitate access to available government incentives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Utilise data to measure practice performance

  1. Apply methods and tools to measure performance of the practice
  2. Compare performance of the practice against relevant benchmarking tools
  3. Provide business data to practice principals and other appropriate personnel to enable monitoring and improvement in practice performance
Apply methods and tools to measure performance of the practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare performance of the practice against relevant benchmarking tools

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide business data to practice principals and other appropriate personnel to enable monitoring and improvement in practice performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote innovation and change for improved outcomes

  1. Identify opportunities for improved work practices in line with practice goals
  2. Encourage participation in change processes by seeking opinions and suggestions of others in the work team
  3. Clearly communicate goals and objectives of change
  4. Evaluate change in conjunction with the practice team to ensure goal is achieved
Identify opportunities for improved work practices in line with practice goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage participation in change processes by seeking opinions and suggestions of others in the work team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly communicate goals and objectives of change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate change in conjunction with the practice team to ensure goal is achieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor systems and promote risk reduction strategies

  1. Ensure client queries, feedback and complaints are addressed courteously and followed up carefully
  2. Ensure results of follow up are provided to client in timely and sensitive manner
  3. Monitor practice systems to ensure their adequacy for intended task
  4. Monitor application of practice protocols to ensure they are clear, in keeping with legislative requirements and industry standards and that they are followed consistently
  5. Bring areas of potential risk to the attention of appropriate personnel, including adverse incidents
  6. Bring identified training needs to the attention of appropriate personnel
  7. Participate in the improvement of systems and monitor for ongoing risk reduction
  8. Monitor adequacy of indemnity/insurance policies in line with practice policies
Ensure client queries, feedback and complaints are addressed courteously and followed up carefully

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure results of follow up are provided to client in timely and sensitive manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor practice systems to ensure their adequacy for intended task

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor application of practice protocols to ensure they are clear, in keeping with legislative requirements and industry standards and that they are followed consistently

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Bring areas of potential risk to the attention of appropriate personnel, including adverse incidents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Bring identified training needs to the attention of appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in the improvement of systems and monitor for ongoing risk reduction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor adequacy of indemnity/insurance policies in line with practice policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate practice accreditation

  1. Access current information regarding accreditation requirements
  2. Facilitate practice accreditation processes
  3. Promote compliance with practice accreditation requirements
Access current information regarding accreditation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate practice accreditation processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote compliance with practice accreditation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Method of assessment:

Assessment should involve written and/or oral examination as well as simulation, demonstration and production of simulated work samples.

Students are also to be assessed during practice placement through supervisor reports, self-reflective journals and observation

Resource implications

Assessment requires access to:

Scope of own medical assisting role

RACGP Standards for General Practices

National Health Privacy Principles

Legislation related to confidentiality, privacy and security of client information

Sample indemnity/insurance policies

Examples of employment contracts, position descriptions, duty statements, performance review templates, state employment awards

Computers and accounting software package(s)

Sample accounts

Sample performance benchmarking tools

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Required Skills and Knowledge

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Basic human resource management and organisation behaviour principles

Change management processes

Demonstrated understanding of risk management concepts, including essential role of good communication skills

Practice accreditation requirements and processes

Practice protocols

RACGP Standards for General Practices

Relevant legislation and industry standards and codes of practice

Scope of own medical assisting role

Sources of income for practices including government incentive programs

Working knowledge of accounting software

Essential skills:

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Analyse data and situations and recommend improvements to systems and performance

Extract and utilise data to measure performance

Handle client complaints effectively

Process financial accounts accurately

Suggest improvements and/or participate in continuous quality improvement efforts

Use computers for accounting and data extraction

Use communication skills to:

communicate clearly

demonstrate respect for cultural and religious differences

document information appropriately in medical records

interact appropriately with members of the health care team as well as with clients from a range of social, cultural and religious backgrounds and physical and mental abilities

interpret practice protocols correctly

relay information, using appropriate medical terminology and grammar

Use problem-solving skills to:

listen and ensure thorough understanding of potentially complex issues

respond appropriately and with attention to proper protocols

Use numeracy skills to:

analyse statistics

conduct cost-benefit analyses

perform accounting and book-keeping tasks

Work within a team and use leadership skills when appropriate

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Roles may refer to:

Tasks required to perform

Influence and/or authority of position

Personal style/characteristics

Ability to relate to others in the team

Financial administration tasks may include:

Handle banking and accounts reconciliation

Manage accounts payable and accounts receivable

Age outstanding accounts and follow up as per practice protocols

Manage petty cash

Government incentives may include:

Practice Incentive Program (PIP)

Service Incentive Payments (SIP)

General Practice Immunisation Incentive (GPII)

Outer metropolitan program

Rural general practice incentives

Practice Nurse incentive

Business data may include:

Financial reports

Practice statistics

Service uptake

Customer satisfaction ratings

Staff satisfaction ratings

Data demonstrating systems performance including compliance with legislation and standards

Follow up may include:

Relaying information to appropriate personnel and ensuring response is obtained

Obtaining further information for client

Personnel may include:

Practice principal

Doctors in practice

Practice nurse

Practice manager

Practice staff

Medical assistant

Receptionist

Supervisor

Other health care professionals

Medical Defense Organisation

Systems may include:

Recall

Reminder

Follow-up of non-compliant clients

Records storage

Prioritisation of clients

Privacy

Confidentiality

Security

Appointment scheduling

Customer service

Infection control

Billing