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Evidence Guide: HLTPHA006 - Provide assistance in dispensary administration

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

HLTPHA006 - Provide assistance in dispensary administration

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Perform dispensing administration tasks

  1. Use technical and numerical features of dispensary administrative systems correctly
  2. Issue and update pharmaceutical entitlement and benefit documents to and for clients within scope of own job role
Use technical and numerical features of dispensary administrative systems correctly

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Issue and update pharmaceutical entitlement and benefit documents to and for clients within scope of own job role

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain dispensary information

  1. Update dispensary system with accurate information as required
  2. Back up dispensary system information to ensure secure data
  3. Identify and respond to information discrepancies
  4. Identify and extract correct clinical and financial data required for reporting and claiming systems
  5. Inform relevant pharmacist of changes to data stored in the dispensary information system
  6. Maintain confidentiality of dispensary information
Update dispensary system with accurate information as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Back up dispensary system information to ensure secure data

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and respond to information discrepancies

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and extract correct clinical and financial data required for reporting and claiming systems

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Inform relevant pharmacist of changes to data stored in the dispensary information system

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain confidentiality of dispensary information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Process pharmaceutical benefit claims

  1. Collate prescriptions eligible for PBS claims and confirm details
  2. Interpret and use financial information related to claims
  3. Submit pharmaceutical claims to relevant authority
  4. Maintain accurate records for claims submission
Collate prescriptions eligible for PBS claims and confirm details

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Interpret and use financial information related to claims

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Submit pharmaceutical claims to relevant authority

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain accurate records for claims submission

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Perform dispensing administration tasks

1.1 Use technical and numerical features of dispensary administrative systems correctly

1.2 Issue and update pharmaceutical entitlement and benefit documents to and for clients within scope of own job role

2. Maintain dispensary information

2.1 Update dispensary system with accurate information as required

2.2 Back up dispensary system information to ensure secure data

2.3 Identify and respond to information discrepancies

2.4 Identify and extract correct clinical and financial data required for reporting and claiming systems

2.5 Inform relevant pharmacist of changes to data stored in the dispensary information system

2.6 Maintain confidentiality of dispensary information

3. Process pharmaceutical benefit claims

3.1 Collate prescriptions eligible for PBS claims and confirm details

3.2 Interpret and use financial information related to claims

3.3 Submit pharmaceutical claims to relevant authority

3.4 Maintain accurate records for claims submission

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1. Perform dispensing administration tasks

1.1 Use technical and numerical features of dispensary administrative systems correctly

1.2 Issue and update pharmaceutical entitlement and benefit documents to and for clients within scope of own job role

2. Maintain dispensary information

2.1 Update dispensary system with accurate information as required

2.2 Back up dispensary system information to ensure secure data

2.3 Identify and respond to information discrepancies

2.4 Identify and extract correct clinical and financial data required for reporting and claiming systems

2.5 Inform relevant pharmacist of changes to data stored in the dispensary information system

2.6 Maintain confidentiality of dispensary information

3. Process pharmaceutical benefit claims

3.1 Collate prescriptions eligible for PBS claims and confirm details

3.2 Interpret and use financial information related to claims

3.3 Submit pharmaceutical claims to relevant authority

3.4 Maintain accurate records for claims submission

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

prepared at least 2 batches of PBS or Section 100 claims using pharmacy systems to complete administrative tasks, including:

sourced, extracted, recorded and disseminated both clinical and financial dispensary information

identified and resolved issues to enable claims to be submitted

provided accurate information to clients and pharmacist

identified issues outside scope of own practice and referred to the authorised person

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical requirements (national, state/territory) for dispensary administration, and how these are applied in organisations, including:

codes of conduct

duty of care (and implications of negligence)

privacy, confidentiality and disclosure

records management

rights and responsibilities of workers, employers and clients

specific legislation:

medicines and their use

the practice of pharmacy

different schedules of medicines and pharmaceutical products

work role boundaries – responsibilities and limitations

work health and safety

key information in standard pharmaceutical references and their use by pharmacy assistants, including:

Australian pharmaceutical formulary and handbook (APF)

MIMs

Australian medicines handbook (AMH)

Micromedex

types of hardware and software used in pharmacy administration, and features of their use

features of the PBS:

schedule of PBS

process for Pharmaceutical Benefit Authority items including streamline authority, phone authority and written authority.

process for highly specialised drugs

dispensary information management requirements, including:

accounting

stock control

compliance documentation

patient information

requirements for client entitlement

types of pharmaceutical benefit documents and their use