The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive and process oral communication from clients
|
|
Demonstrate the accommodation of culturaldifferences in communication Completed |
Evidence:
|
Receive and clarify oral messages in a courteous manner Completed |
Evidence:
|
Log a written message according to organisationalguidelines Completed |
Evidence:
|
Send the message to the required person using an appropriate method Completed |
Evidence:
|
Receive and process written communication
|
|
Receive and process written communication, from clients Completed |
Evidence:
|
Demonstrate the use of equipment to manage messages Completed |
Evidence:
|
Respond to incoming telephone calls
|
|
Answer telephone calls promptly according to the organisational requirements Completed |
Evidence:
|
Determine and confirm the callers' requests and next actions Completed |
Evidence:
|
Record messages according to the organisationalguidelines Completed |
Evidence:
|
Maintain records of documentation and reports associated with incoming calls Completed |
Evidence:
|
Make telephone calls
|
|
Look up client details for the correct telephone number Completed |
Evidence:
|
Call the client using the appropriate greeting Completed |
Evidence:
|
Deliver the message to the client and finalise the telephone call appropriately Completed |
Evidence:
|