The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Competency must be demonstrated by building several workplace documents, without explicit instruction on their design from end-user or supervisor.

A range of features of software applications are accessed and employed successfully to produce a workplace document.

Context of and specific resources for assessment

Organisational documents allow an organisation to generate and capture important data in a meaningful format. Determining the requirements and a template for the documents enables an organisation to maintain consistency across different levels and departments.

The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform in a range of varied activities or knowledge applications where there is a clearly defined range of contexts in which the choice of actions required is usually clear. There would generally be limited complexity in the range of operations to be applied.

Assessment must ensure:

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes would be characteristic.

Applications may include some complex or non-routine activities involving individual responsibility or autonomy and/or collaboration with others as part of a group or team.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAD2003B Receive and process oral and written communication

ICAU2006B Operate computing packages

ICAU2013B Integrate commercial computing packages

An individual demonstrating this competency would be able to:

Demonstrate basic operational knowledge in a moderate range of areas

Apply a defined range of skills

Apply known solutions to a limited range of predictable problems

Perform a range of tasks where choice between a limited range of options is required

Assess and record information from varied sources

Take limited responsibility for own outputs in work and learning

Maintain knowledge of industry products and services

Required skills

Basic decision making skills

General customer service skills in relation to internal customers

Questioning and active listening

Problem solving skills for basic application troubleshooting

Literacy and numeracy skills in regard to general workplace documentation design, usage and improvement

Required knowledge

Knowledge of organisational documentation and style guides

Organisational storage and retrieval procedures

Broad knowledge of features for application packages

General OH&S regulations

Current business practices in relation to preparing reports

Use of input/output devices (e.g. scanners, laser printers)

Organisational procedures for document design

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Applications may include:

database programs

word processors

email programs

internet browsers

system browsers

image programs

presentation programs

spreadsheets

Software may include but is not limited to:

commercial software applications; organisation-specific software, word processing packages, spreadsheet applications, databases, graphics packages, communication packages and presentation applications

Appropriate person may include:

supervisor

teacher

authorised business representative

client

Files may include but is not limited to:

HTML pages

pdf files

word files

spreadsheet files

database files

pictures

email messages

Data may include:

text or graphics added to the document