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Evidence Guide: ICAD5092B - Update and document operational procedures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAD5092B - Update and document operational procedures

What evidence can you provide to prove your understanding of each of the following citeria?

Assess technical and user documentation

  1. Review current versions of technical and user documentation
  2. Compare accuracy of technical and userdocumentation with current system functionality
  3. Identify and document inaccuracies in the documentation
Review current versions of technical and user documentation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Compare accuracy of technical and userdocumentation with current system functionality

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and document inaccuracies in the documentation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Update procedures

  1. Determine operational procedure requirements using review outcomes
  2. Develop/update operating procedures for the system
  3. Submit proposed operating procedures to appropriateperson
Determine operational procedure requirements using review outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop/update operating procedures for the system

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Submit proposed operating procedures to appropriateperson

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Update documentation

  1. Review feedback and make appropriate changes
  2. Update technical and user documentation to incorporate changes
  3. Submit technical and user documentation to appropriate person for final approval
  4. Distribute technical and user documentation as agreed with appropriateperson
Review feedback and make appropriate changes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Update technical and user documentation to incorporate changes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Submit technical and user documentation to appropriate person for final approval

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Distribute technical and user documentation as agreed with appropriateperson

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm ability to manage the production of clear, easy-to-read procedures conforming with required standards for the utilisation of the specified system.

To demonstrate competency in this unit the person will require access to:

System or project related documentation

Staffing resources

Documentation tools

Context of and specific resources for assessment

Operational procedures underpin the performance of an organisation. Without operational procedures the risk of system breakdown is increased and even increased if the system connects to wide area network or the internet.

The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic.

Assessment must ensure:

self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team coordination may also be involved.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended

An individual demonstrating this competency would be able to:

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations

Evaluate information, using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services

Required Skills and Knowledge

Required skills

Plain English literacy and communication skills in relation to analysis, evaluation and presentation of information (e.g. when validating documentation, and when specific procedures are identified and reviewed with front-line staff using techniques appropriate to the project or company requirements)

Teamwork skills that involve the contribution to solutions and goals of a non-routine or contingency nature (e.g. when specific procedures are identified and reviewed with front-line staff using techniques appropriate to the project or company requirements)

Report writing skills for business, requiring depth in some areas, and analysis and evaluation of information in a defined range of areas

Media development application skills (e.g. when documentation is distributed to the operational area in accordance with organisation standards and procedures)

Required knowledge

Documentation standards and tools (e.g. when determining procedural areas to document)

Client business domain (e.g. when determining procedural areas to document)

Role of stakeholders and the degree of stakeholder involvement (e.g. when possible areas requiring new and/or revised procedures are identified with system developers and/or client users)

Current industry-accepted hardware and software products, with broad knowledge of general features and capabilities and detailed knowledge in some areas

Current business practices in relation to preparing reports (e.g. when validating documentation)

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Technical and user documentation may include:

system or project specifications

system design

system functionality

reports

help references

technical manuals

operational procedures

training materials and self-paced tutorials

on-line help

user guides

brochures

System may include but is not limited to:

networks

software

databases

applications

servers

operating systems

gateways

Appropriate person may include:

supervisor

teacher

authorised business representative

client