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Evidence Guide: ICADBS501A - Monitor and improve knowledge management system

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICADBS501A - Monitor and improve knowledge management system

What evidence can you provide to prove your understanding of each of the following citeria?

Investigate knowledge management system

  1. Review structure of existing knowledge management system and develop an understanding of its operation
  2. Interview clients and staff to determine information requirements
  3. Identify frequently requested information
  4. Create a structure for organising information
  5. Document structure and forward to appropriate person for approval
Review structure of existing knowledge management system and develop an understanding of its operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interview clients and staff to determine information requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify frequently requested information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create a structure for organising information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document structure and forward to appropriate person for approval

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create knowledge management system

  1. Retrieve identified information
  2. Organise information to follow the approved structure
  3. Document information structure
Retrieve identified information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise information to follow the approved structure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document information structure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute and monitor knowledge management system documentation

  1. Distribute knowledge management system documentation to clients and staff
  2. Gather feedback from clients and staff and incorporate into improving systems and processes
  3. Monitor use of knowledge management system to determine effectiveness
  4. Make changes to knowledge management system
  5. Make knowledge management system documentation available
  6. Implement and monitor process improvements
Distribute knowledge management system documentation to clients and staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather feedback from clients and staff and incorporate into improving systems and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor use of knowledge management system to determine effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make changes to knowledge management system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make knowledge management system documentation available

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and monitor process improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

monitor existing knowledge management systems

implement strategies to improve a new or existing knowledge management system.

Context of and specific resources for assessment

Assessment must ensure access to:

databases

organisational information requirements

information repositories

current knowledge management systems

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning of candidate to determine knowledge of knowledge management

review of candidate’s completed documentation of knowledge management system

evaluation of candidate’s improvements to existing knowledge management system.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to evaluate business needs

communication skills to liaise with clients and team members to elicit information via:

interviews, including open and closed interview questions

surveys

literacy skills to write technical reports

planning and organisational skills to:

evaluate client-information needs and match them to appropriate resources

plan for short- and long-term capacity

problem-solving skills to solve problems in existing knowledge management system

research skills to review and renew business knowledge systems

technical skills to work with existing knowledge management systems.

Required knowledge

overview knowledge of:

current practices in the management of information within organisations

information sources available within an organisation

detailed knowledge of:

current knowledge management systems

database structures and construction

procedures for reviewing new systems for organising information.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Clients may include:

clubs

external organisations

individuals

internal departments

internal employees.

Requirements may relate to:

business

database

network

people in the organisation

platform

system.

Information may include:

documents

other output

test pages

web pages.

Systems and processes may include:

computer systems (hardware and software)

networks (local, national or international)

workflows, associated routines and operating procedures.

Process improvements may include:

improved customer relationships

improved international or domestic competitiveness

improved value-adding

new or improved business processes

new products

reduction of production costs.