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Evidence Guide: ICADBS602A - Develop a knowledge management strategy

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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ICADBS602A - Develop a knowledge management strategy

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse existing knowledge management arrangements

  1. Identify existing arrangements for the capture and use of knowledge and information from internal and external sources
  2. Distinguish between arrangements for managing knowledge and information management
  3. Understand the importance of knowledge management concepts in the identified organisation
  4. Evaluate the effectiveness of existing procedures and systems in terms of meeting the needs of clients, organisational aims, objectives and standards
  5. 1.5 Identify improvements in the organisation's strategic use of knowledge and prepare a cost-benefit analysis
Identify existing arrangements for the capture and use of knowledge and information from internal and external sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distinguish between arrangements for managing knowledge and information management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Understand the importance of knowledge management concepts in the identified organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the effectiveness of existing procedures and systems in terms of meeting the needs of clients, organisational aims, objectives and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

1.5 Identify improvements in the organisation's strategic use of knowledge and prepare a cost-benefit analysis

Completed
Date:

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Evaluate knowledge management options

  1. Investigate methods for capturing and using the knowledge held by people within a business, and identify and evaluate barriers to their use
  2. Evaluate knowledge management software and make recommendations regarding its usefulness and likely benefit to the organisation
  3. Investigate incentives and reward systems to support knowledge management for their relevance to a business
  4. Determine business non-technical requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements
Investigate methods for capturing and using the knowledge held by people within a business, and identify and evaluate barriers to their use

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate knowledge management software and make recommendations regarding its usefulness and likely benefit to the organisation

Completed
Date:

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Investigate incentives and reward systems to support knowledge management for their relevance to a business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine business non-technical requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a knowledge-management strategy

  1. Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge
  2. 3.2 Design business processes to support knowledge management according to the organisation's knowledge management strategy and budget
  3. Plan an executive support system as part of the knowledge management strategy to improve managerial decision making according to organisational requirements
  4. Cost technology requirements for implementation of the strategy and include in knowledge management budgeting
  5. Design or redesign processes for the periodic review of knowledge management within the business to ensure ongoing efficiency and effectiveness
  6. Ensure that the knowledge management strategy meets organisational requirements identified in its overall business plan and knowledge management strategy
Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

3.2 Design business processes to support knowledge management according to the organisation's knowledge management strategy and budget

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan an executive support system as part of the knowledge management strategy to improve managerial decision making according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cost technology requirements for implementation of the strategy and include in knowledge management budgeting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design or redesign processes for the periodic review of knowledge management within the business to ensure ongoing efficiency and effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the knowledge management strategy meets organisational requirements identified in its overall business plan and knowledge management strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

choose a knowledge management option that meets organisational requirements

develop a knowledge management strategy that is able to be implemented

explain the importance of knowledge management in contemporary organisations.

Context of and specific resources for assessment

Assessment must ensure access to:

sample organisations suitable for the implementation of knowledge management, including business plans

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of candidate’s written report outlining knowledge management plan and strategy

evaluation of candidate’s project setting up first phases of the knowledge management plan.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to evaluate existing knowledge management initiatives and compare these to corporate needs and directions

communication skills to liaise with management, technical staff and end users of an organisation

initiative and enterprise skills to plan strategies

literacy skills to produce reports and proposals

numeracy skills to produce a cost-benefit analysis

planning and organisational skills to plan a strategy to be implemented over time

research skills to identify appropriate technologies to fit with an organisational requirements.

Required knowledge

culture of the business versus traditional business models

database design concepts

internal and external sources of information

legal, ethical and security issues relating to knowledge management

records-management principles

relevant government legislation that may affect business operation, especially in regard to OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination

structure of the organisation and its business goals.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Knowledge management concepts may include:

embedded knowledge

embodied knowledge

explicit knowledge

tacit knowledge.

Knowledge management software may include:

non-specialist software features, such as:

meeting software

project software

calendaring software

collaboration software

social software

specialist knowledge management software, such as:

Lotus Notes

Microsoft SharePoint.

Knowledge management strategy may include:

best practice transfer

collaborative technologies

communities of practice

cross-project learning

expert directories

knowledge mapping

knowledge repositories

rewards (motivation)

social web collaboration sites

storytelling (transference of tacit knowledge).