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Evidence Guide: ICAI5098C - Install and manage complex networks

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAI5098C - Install and manage complex networks

What evidence can you provide to prove your understanding of each of the following citeria?

Implement multiple servers

  1. Review client and organisationalrequirements in order to assess the benefits of employing multiple servers to provide required services
  2. Design network topology that makes use of multiple servers, acting individually or in concert, to meet organisational requirements
  3. Develop plans, with prioritised tasks and contingency arrangements, for the implementation of the network design, with minimum disruption to client
  4. Liaise with relevant personnel to obtain approval for the plans, and revise plans if necessary
  5. Notify the user of the expected impact of the planned changes
  6. According to plan, implement and configure the multiple servers in accordance with vendor and organisation-specifications
  7. Test network configuration and performance to ensure the expected services are provided to the user and appropriate security is maintained
Review client and organisationalrequirements in order to assess the benefits of employing multiple servers to provide required services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design network topology that makes use of multiple servers, acting individually or in concert, to meet organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop plans, with prioritised tasks and contingency arrangements, for the implementation of the network design, with minimum disruption to client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with relevant personnel to obtain approval for the plans, and revise plans if necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify the user of the expected impact of the planned changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

According to plan, implement and configure the multiple servers in accordance with vendor and organisation-specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test network configuration and performance to ensure the expected services are provided to the user and appropriate security is maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install and configure devices to extend network reach

  1. Review user and organisationalrequirements in order to assess the need for network communication devices and remote access services
  2. Plan, install and configure network communication devices to provide network services to meet user requirements, in accordance with vendor and organisation-specifications
  3. Check and install cabling and associated components in accordance with industry standards
  4. Plan, install and configure remote access services to meet user requirements, in accordance with vendor and organisation-specifications
Review user and organisationalrequirements in order to assess the need for network communication devices and remote access services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan, install and configure network communication devices to provide network services to meet user requirements, in accordance with vendor and organisation-specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and install cabling and associated components in accordance with industry standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan, install and configure remote access services to meet user requirements, in accordance with vendor and organisation-specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage different levels of security

  1. Gather data about user network access needs for work requirements and organisational approval for user access
  2. Evaluate user access data to determine and implement user access levels for network resources
  3. Investigate the need for firewalls, as per security requirements
  4. Plan and implement the required firewalls
  5. Undertake ongoing monitoring of the viability and reliability of the network security, through testing and the use of technical tools
  6. Continually monitor internal and external network access for security breaches
  7. Develop and maintain appropriate documentation on the security policy for technicians and the user
Gather data about user network access needs for work requirements and organisational approval for user access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate user access data to determine and implement user access levels for network resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate the need for firewalls, as per security requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and implement the required firewalls

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake ongoing monitoring of the viability and reliability of the network security, through testing and the use of technical tools

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Continually monitor internal and external network access for security breaches

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain appropriate documentation on the security policy for technicians and the user

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Connect to a host computer

  1. Review user and organisationalrequirements for host connection
  2. Evaluate current system hardware, cabling, components and software in terms of requirements necessary to enable host connection to meet user needs
  3. Obtain, install and configure the hardware, cabling and software required to update the system to provide host connectivity
  4. Test the updated system and the host connectivity options, and reconfigure if necessary
Review user and organisationalrequirements for host connection

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate current system hardware, cabling, components and software in terms of requirements necessary to enable host connection to meet user needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain, install and configure the hardware, cabling and software required to update the system to provide host connectivity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test the updated system and the host connectivity options, and reconfigure if necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate and manage network resources with network utilities

  1. Identify and evaluate appropriate network management tools to assist in the administration of the complex network
  2. Select and install network management tools in accordance with industry and organisational standards
  3. Test tools to ensure they are operational
  4. Gather and analyse user feedback about using the changed system
  5. Prepare and deliver relevant training in a manner appropriate to the audience
  6. Develop and maintain procedures to ensure regular network reporting and administration in accordance with organisational policies and procedures
  7. Complete documentation of complex network, in line with organisational requirements
Identify and evaluate appropriate network management tools to assist in the administration of the complex network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and install network management tools in accordance with industry and organisational standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test tools to ensure they are operational

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and analyse user feedback about using the changed system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and deliver relevant training in a manner appropriate to the audience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain procedures to ensure regular network reporting and administration in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation of complex network, in line with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to install, configure and test components in a complex network.

Assessment must confirm the ability to manage a complex network that consists of multiple components and connectivity options.

To demonstrate competency in this unit the following resources will be needed:

Network design documentation

Equipment specifications

Live network

Hardware and software components for complex networks

Context of and specific resources for assessment

The installation and management of complex networks is a critical business function. As organisations rely more heavily on electronic internal communications, commercial e-business transactions with customers and virtual supplier partnerships, complex networks which enable and support such relationships are critical. The uninterrupted, efficient and secure operation of ICT networks is a primary objective of network specialists working to support business objectives. The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic.

The demonstration of competency may also require self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.

Assessment must ensure:

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team coordination may also be involved.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process.

Guidance information for assessment

The interdependence of units for assessment purposes may vary with the particular project or scenario. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAS5122C Identify and resolve network problems

ICAS5123C Manage network security

An individual demonstrating this competency would be able to:

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations

Evaluate information, using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services

Required Skills and Knowledge

Required skills

Plain English literacy and communication skills in relation to dealing with clients and team members (e.g. when asset/inventory recording documentation is completed in line with organisational requirements)

Report writing skills for business requiring depth in some areas, analysis and evaluation of information in a defined range of areas (e.g. when procedures are developed to ensure regular network reporting and administration in accordance with organisational policies and procedures)

Questioning and active listening skills in relation to clients and team members (e.g. when impact of the changes being implemented is conveyed to users)

Project planning skills

Problem solving skills for a defined range of unpredictable problems

Required knowledge

Current industry-accepted hardware and software products, with broad knowledge of features and capabilities

Broad knowledge of the client business domain, business function and organisation (e.g. when implementing multiple servers)

Broad knowledge of networking technologies, with substantial depth in some areas

Broad knowledge of OH&S requirements in relation to work safety, environmental factors and ergonomic considerations

Broad knowledge of supporting documentation systems (e.g. when procedures are developed to ensure regular network reporting and administration in accordance with organisational policies and procedures)

Knowledge of the Open Systems Interconnection OSI reference model

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Servers may include:

Application/web servers

BEA Weblogic servers

IBM VisualAge and WebSphere

Novell NDS servers

Email servers

File and print servers

Voice servers

FTP servers

Firewall servers

Proxy/cache servers

Client may include but is not limited to:

internal departments

external organisations

clubs

individual people

internal employees

Organisational requirements may include but is not limited to:

how and what the organisation wants in regard to work environment

problem solution processes

preventative maintenance and diagnostic policy

roles and technical responsibilities in network management

vendor and product service-level support agreements

Documentation may follow:

ISO/IEC/AS standards

audit trails

naming standards

version control

project management templates and report writing

maintaining equipment inventory

client training

satisfaction reports

User may include:

a person within a department

a department within the organisation

a third party

Cabling may include but is not limited to:

UTP

STP

Category 5e, 6, 7

fibre

Network may include but is not limited to:

large and small LANs

national WANs

VPNs

the internet

the use of the PSTN for dial-up modems only

private lines

data

voice

Network topology may include:

cabled ring

star

bus

hierarchical and hybrid or wireless networks

Firewalls may include:

hardware appliances

proxy servers

individual PC solution

also: varying functionality, including network address translation (NAT)/IP Masquerading, routing to specific machines as well as Stateful Packet Inspection (SPI), Denial of Service (DOS) detection and blocking, spoofing, unauthorised associations

Components may include:

motherboards

CMOS battery

central processing unit (CPU)

CD and DVD drives

interface cards

drives

fax/modem cards

RAM upgrades

CPU upgrades

Hardware may include but is not limited to:

mobile equipment

workstations

personal computers

modems

wireless access points and other connectivity devices

networks

DSL modems

remote sites

servers

Tools may include but are not limited to:

network performance software

data and voice integration measurements

policing and shaping tools

frequency analysers

cable testing

equipment testing

carrier connection tests

Security may include but is not limited to:

IPSec

LEAP

WEP

WPA

AAA

Diameter

tokens

smart cards

Standards may include:

ISO/IEC/IEEE/IETF/ITU/AS standards,

organisational standards

project standards

Software may include but is not limited to:

commercial software applications

organisation-specific software, packaged software, in-house or customised software