The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Deliver support to ICT clients
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Provide support for ICT clients in a courteous and professional manner according to organisational policy Completed |
Evidence:
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Establish and confirm nature of client’s ICT concerns using active listening and questioning Completed |
Evidence:
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Maintain client contact and provide progress information until the problem is resolved Completed |
Evidence:
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Respond to ICT client complaints
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Respond to ICT clients concerns and issues demonstrating a positive, sensitive and helpful attitude Completed |
Evidence:
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Escalate and refer client concerns to support person if required, explaining the nature of issues involved Completed |
Evidence:
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Resolve ICT client complaint using recommendations from the support person Completed |
Evidence:
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Document and record ICT client concerns and solutions, according to organisational guidelines Completed |
Evidence:
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Evaluate received ICT client complaints
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Analyse recent ICT register Completed |
Evidence:
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Propose proactive training to appropriate person Completed |
Evidence:
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