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Evidence Guide: ICAICT301A - Create user documentation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAICT301A - Create user documentation

What evidence can you provide to prove your understanding of each of the following citeria?

Determine documentation standards and requirements

  1. Determine documentation requirements
  2. Investigate documentation and industry standards for requirements and determine appropriate application to user documentation
  3. Design documentation templates using appropriate software and obtain approval from appropriate person
Determine documentation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate documentation and industry standards for requirements and determine appropriate application to user documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design documentation templates using appropriate software and obtain approval from appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce user documentation

  1. Conduct a review of the subject system, program, network or application in order to understand its functionality
  2. Gather existing technical, design or user specifications and supporting documentation
  3. Create user documentation based on template to record the operation of the subject system, program, network or application
Conduct a review of the subject system, program, network or application in order to understand its functionality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather existing technical, design or user specifications and supporting documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create user documentation based on template to record the operation of the subject system, program, network or application

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and obtain sign-off

  1. Submit user documentation to target audience for review
  2. Gather and analyse feedback
  3. Make changes to user documentation
  4. Submit user documentation to appropriate person for approval
Submit user documentation to target audience for review

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and analyse feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make changes to user documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit user documentation to appropriate person for approval

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to create user documentation that:

meets business requirements

caters for a diverse readership

is clear to the target audience

is easy to navigate.

Context of and specific resources for assessment

Assessment must ensure access to:

documentation standards

software tools for effecting documentation

information about system, platform, network or application being documented

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate producing documents for users using appropriate software

review of candidate’s changes to user documentation based on user feedback

verbal or written questioning to assess candidate’s knowledge of functionality of the system.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to interact with clients and internal staff

literacy skills to:

identify content

write content

research skills to:

analyse audience needs

identify target audiences

technical skills to:

determine appropriate content, formats and styles

select and use appropriate software and tools.

Required knowledge

content features, including clarity and readability

document design, web design and usability

functions and features of templates and style guides

instructional design principles.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Documentation may include:

design specifications

electronic copy

internet and intranet

online help

training materials in either hard copy

user manuals and procedure manuals.

Standards may include:

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

organisational standards

project standards

policy relating to cataloguing, sign-off, storage, distribution and revision.

User documentation may include:

brochures

help references

online help

project specifications

reports

training materials and self-paced tutorials

user guides

user manuals.

Software may include:

commercial software applications

graphics packages

help file creation software

multimedia authoring tools

organisation-specific software

presentation applications

word-processing packages.

Appropriate person may include:

authorised business representative

client

supervisor.