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Evidence Guide: ICAICT307A - Customise packaged software applications for clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAICT307A - Customise packaged software applications for clients

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse customisation requirements

  1. Determine client requirements and document these in a requirement specifications file in line with organisational requirements
  2. Confirm that projected specifications meet client requirements
  3. Determine required level of documentation necessary to meet client requirements
Determine client requirements and document these in a requirement specifications file in line with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm that projected specifications meet client requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine required level of documentation necessary to meet client requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop customisation

  1. Design software applications, taking into account system limitations and client needs
  2. Customise software applications using simple programming constructs, conforming to organisational requirements
  3. Obtain feedback from the client following client testing of the customised software applications
  4. Make further changes to software applications to meet client requirements
  5. Document the changes
Design software applications, taking into account system limitations and client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customise software applications using simple programming constructs, conforming to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain feedback from the client following client testing of the customised software applications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make further changes to software applications to meet client requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support for customised application

  1. Produce documentation for client
  2. Produce help-desk documentation for ongoing support
  3. Obtain clients’ evaluation and feedback to ensure that their requirements have been met
Produce documentation for client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce help-desk documentation for ongoing support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain clients’ evaluation and feedback to ensure that their requirements have been met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify and document client requirements to customise software applications

design software applications

analyse, implement and review customised software applications

produce documentation for client.

Context of and specific resources for assessment

Assessment must ensure access to:

site where software applications may be customised

use of customisable software applications currently used in industry

client requirements documentation

organisational requirements

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of a software package and how to modify it, using its built-in structures

direct observation of candidate modifying software applications to meet client requirements

review of:

help-desk documentation prepared by candidate for ongoing support

feedback from client to ensure requirements have been met.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to analyse customisation requirements

communication skills to:

communicate with clients

convey and clarify complex information

seek assistance and expert advice

literacy skills to interpret technical documentation, equipment manuals and specifications

planning and organisational skills to prioritise and monitor own work

problem-solving skills to solve operational problems as they arise

safety awareness skills to work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

research skills to locate appropriate sources of information regarding IT and new technologies

technical skills to:

analyse and interpret technical aspects of implementation

customise applications

identify if new features are useful or desirable

operate software applications

use simple programming constructs.

Required knowledge

current industry-accepted hardware and software products, including their general features and capabilities

functions and features of software applications suitable for client

functions and features of the operating system (OS)

IT structure and system infrastructure

organisational OHS requirements relating to working with computer software

organisational policy and procedures relating to customising software

organisational security procedures.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

employee

external organisation

individual

internal department.

Organisational requirements may relate to:

preventative maintenance and diagnostic policy

problem solution processes

roles and technical responsibilities in the IT department

vendor and product service level support agreements

work environment.

Documentation may refer to:

audit trails

client training

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

maintaining equipment inventory

naming standards

project-management templates and report writing

satisfaction reports

version control.

Software applications may include:

commercial software applications and organisation-specific software:

communication packages

database

graphic

presentation functionalities

spreadsheet

word-processing

presentation applications contained in:

Claris Works

Lotus Suite

Microsoft Office

Star Office

other similar applications.

System may include:

business

computers

financial system

information system

management system

network

software.