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Evidence Guide: ICAICT401A - Determine and confirm client business requirements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAICT401A - Determine and confirm client business requirements

What evidence can you provide to prove your understanding of each of the following citeria?

Determine context of business need or problem

  1. Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used
  2. Choose information-gathering method and develop questions appropriate to business problem
  3. Develop objectives and identify expected outcomes to be achieved
  4. Document the business problem
  5. Submit documentation to appropriate person for substantiation
Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Choose information-gathering method and develop questions appropriate to business problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop objectives and identify expected outcomes to be achieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the business problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit documentation to appropriate person for substantiation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information

  1. Use chosen information-gathering method to identify clients of the system and problems they encounter
  2. Record client responses
  3. Analyse gathered information to identify new system requirements and establish problem specifications
  4. Document system requirements and problems
  5. Analyse physical requirements and identify changes required to implement new systems
Use chosen information-gathering method to identify clients of the system and problems they encounter

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record client responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse gathered information to identify new system requirements and establish problem specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document system requirements and problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse physical requirements and identify changes required to implement new systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm system specifications

  1. Check documentation to ensure it meets client business needs
  2. Submit documentation to the client for verification of accuracy and approval
  3. Make changes to the documentation as necessary and indicated by the client
  4. Submit documentation to client for final approval or sign-off
Check documentation to ensure it meets client business needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit documentation to the client for verification of accuracy and approval

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make changes to the documentation as necessary and indicated by the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit documentation to client for final approval or sign-off

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

use investigative techniques to interview and document

produce a clear statement of business expectations and needs, including critical business requirements.

Context of and specific resources for assessment

Assessment must ensure access to:

current business needs

a client expectations brief

business objectives

systems, data gathering and appropriate software products

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate documenting a business problem

verbal or written questioning to assess candidate’s knowledge of techniques for gathering, analysing and documenting information

review of documented system specifications developed by candidate for approval by client.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to:

collect and present information

liaise and negotiate with internal and external personnel

participate in teams

initiative and enterprise skills to identify, analyse and evaluate information from a variety of sources

literacy skills to:

gather, analyse and evaluate information

prepare documentation

problem-solving skills to:

participate in the development of strategic initiatives and contribute to solutions

troubleshoot common system problems

research skills to specify, analyse and evaluate broad features of a particular business domain

technical skills to provide current advice on systems and data-gathering products.

Required knowledge

data-gathering techniques

detailed knowledge in areas related to client business

functional organisational charts and their interpretation

physical requirements of the client's business, taking into account current system functionality, geography, environment, client user and cost constraints

products related to data capture

role of stakeholders and the degree of stakeholder involvement.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Problem may refer to:

business

network

system.

Systemmay include:

business

cabling infrastructure

computers

financial information

management

network equipment

software.

Information-gathering methodmay include:

focus groups or observation

interviews

physical-site surveys

questionnaires

surveys

vendor offerings.

Documentation may include:

audit trails

standards:

Australian Standards (AS)

Institute of Electrical and Electronics Engineers (IEEE)

International Electrotechnical Commission (IEC)

International Organization for Standardization (ISO)

Internet Engineering Task Force (IETF)

naming

project management templates

report writing principles

version control.

Appropriate person may include:

authorised business representative

client

supervisor.

Clientsmay include:

customers

employees

external organisations

individuals

internal departments.

System requirements may include:

client user

cost constraints

environment

geography

system functionality.