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Evidence Guide: ICAICT410A - Conduct post-implementation IT system reviews

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAICT410A - Conduct post-implementation IT system reviews

What evidence can you provide to prove your understanding of each of the following citeria?

Schedule review

  1. Review organisational guidelines and criteria procedures to identify system implementation results
  2. Convert the review process into specific criteria
  3. Contact the appropriate person to schedule timing and venue of review
  4. Prepare work schedule for the review based on organisation guidelines and identify action, items and staff involved
  5. Contact appropriate vendor and other organisations, regarding support or service commitments
Review organisational guidelines and criteria procedures to identify system implementation results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convert the review process into specific criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact the appropriate person to schedule timing and venue of review

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare work schedule for the review based on organisation guidelines and identify action, items and staff involved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact appropriate vendor and other organisations, regarding support or service commitments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out review

  1. Explain the purpose of the review to stakeholders
  2. Use techniques to obtain data on the areas under review
Explain the purpose of the review to stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use techniques to obtain data on the areas under review

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and publish results

  1. Document and record information relating to the system review
  2. Distribute review results and related documentation to stakeholders
  3. Gather feedback from stakeholders about review document
  4. Schedule additional meetings to discuss review findings with stakeholders
  5. Finalise recommendations and action items from the review and distribute to appropriate person
Document and record information relating to the system review

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute review results and related documentation to stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather feedback from stakeholders about review document

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Schedule additional meetings to discuss review findings with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise recommendations and action items from the review and distribute to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan a review of the system after the implementation has been completed and has been operational for some time

carry out this review

document the results.

Context of and specific resources for assessment

Assessment must ensure access to:

personal computer (PC) where software installation may be performed

use of software currently used in industry

documents detailing organisational style guide or policies

server and workstation hardware and software

internet connection

operational system and specifications

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of purpose of post-implementation reviews

direct observation of candidate facilitating meetings

evaluation of candidate’s documented system review.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to obtain data on areas under review

communication skills to liaise with stakeholders, vendors and other organisations

literacy skills to:

review organisational guidelines

write accurate case notes

planning and organisational skills to:

conduct meetings

prepare work schedule and organise staff

problem-solving skills to resolve issues relating to system review

technical skills to discuss system software and hardware issues with stakeholders.

Required knowledge

client business domain

current industry-accepted hardware and software products

implementation process and issues

review techniques

specific project concerned

role of stakeholders and the degree of stakeholder involvement in a review.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational guidelines may include:

communication methods

content of emails

dispute resolution

document procedures and templates

downloading information and accessing particular websites

financial control mechanisms

opening mail with attachments

personal use of emails and internet access

virus risk.

Appropriate person may include:

authorised business representative

client

supervisor.

Stakeholders may include:

development team

project team

sponsor

user.