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Evidence Guide: ICAICT412A - Coordinate and maintain IT work teams

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAICT412A - Coordinate and maintain IT work teams

What evidence can you provide to prove your understanding of each of the following citeria?

Establish team

  1. Select and identify suitable team members for a particular project or problem
  2. Secure agreement from appropriate persons for release of team members
  3. Identify the type of work team
  4. Determine time allocation for team members to suit team operations or nature of the project or problem
  5. Define team and individual responsibilities
  6. Define how team performance will be measured
Select and identify suitable team members for a particular project or problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Secure agreement from appropriate persons for release of team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the type of work team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine time allocation for team members to suit team operations or nature of the project or problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define team and individual responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define how team performance will be measured

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate team

  1. Clarify and plan tasks in consultation with team
  2. Allocate tasks appropriately
  3. Determine and apply motivational factors
  4. Represent the team at meetings
  5. Work with team members to manage interpersonal conflict
Clarify and plan tasks in consultation with team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate tasks appropriately

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and apply motivational factors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the team at meetings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with team members to manage interpersonal conflict

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct team activities and review team performance

  1. Regularly review team performance against objectives and take corrective action where necessary
  2. Regularly communicate with the team on policies, plans and other matters affecting the team
  3. Seek the input of team members during the decision-making process
  4. Consult the team regarding proposed workplace changes and improvements to processes
  5. Recognise team and individual achievement
  6. Validate team objectives against targets
  7. Determine ongoing nature of the team and either disband, select new objective, incorporate new team members or change team profile
Regularly review team performance against objectives and take corrective action where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly communicate with the team on policies, plans and other matters affecting the team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek the input of team members during the decision-making process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult the team regarding proposed workplace changes and improvements to processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise team and individual achievement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate team objectives against targets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine ongoing nature of the team and either disband, select new objective, incorporate new team members or change team profile

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

coordinate teams to meet objectives

prioritise work schedules to meet organisational guidelines

provide leadership and guidance to others in the application and planning of project tasks.

Context of and specific resources for assessment

Assessment must ensure access to:

team members

organisational policies and operational planning documentation

current industry products and services

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate clarifying and planning tasks in consultation with team

review of candidate’s written validation of team objectives against targets

verbal or written questioning to assess candidate’s knowledge of:

industry products and services

team-building skills

conflict-resolution skills

time-management skills.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to analyse, evaluate and present information

initiative and enterprise skills to deal with interpersonal conflict

literacy skills to communicate in writing within the team

planning and organisational skills to:

clarify and plan team tasks

ensure effective team operation

ensure efficient use of human resources

problem-solving skills to:

analyse, diagnose, evaluate and develop new criteria, knowledge and procedures

develop team building initiatives.

Required knowledge

business planning process relevant to the development of IT business solutions, such as when delegating responsibility and authority

change-management systems

client business domain

conflict-resolution practices

current business practices relating to preparing reports

current industry-accepted hardware and software products, general features and capabilities

information-gathering techniques

OHS requirements relating to work safety, environmental factors and ergonomic considerations

principles of equal employment opportunity (EEO) and anti-discrimination

quality assurance practices, such as when coordinating a team

vendor product directions.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Team members may include:

differences in language, literacy and numeracy skills

peers

people from a range of social, cultural or ethnic backgrounds

people from outside the organisation

supervisors and other members of the organisation.

Problem may refer to:

business need or opportunity that must be addressed

network

people in the organisation

system.

Team may include:

formal or informal

interdepartmental

organisational

temporary or ongoing

workgroup based.

Team operations may include:

autonomy and responsibility of the team

communication style of team members

degree of delegation authorised

team dynamics

leadership style of team leader

life of the team

responsibility of team members

size and diversity of team.

Tasks may include:

functions

specific projects

work activities.