NTISthis.com

Evidence Guide: ICAICT415A - Provide one-to-one instruction

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAICT415A - Provide one-to-one instruction

What evidence can you provide to prove your understanding of each of the following citeria?

Determine client needs

  1. Meet with client to determine learning needs and type of one-to-one instruction required
  2. Decide upon actions for delivery of one-to-one instruction
Meet with client to determine learning needs and type of one-to-one instruction required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decide upon actions for delivery of one-to-one instruction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise instruction resources

  1. Determine the resources required to perform the instruction
  2. Prepare the instruction plan
  3. Acquire the resources according to organisational guidelines and prepare the resources for the instruction session
  4. Provide client with details of instruction plan
Determine the resources required to perform the instruction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare the instruction plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acquire the resources according to organisational guidelines and prepare the resources for the instruction session

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with details of instruction plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate instruction

  1. Provide instruction session to client, using identified instructions
  2. Document the instruction session according to organisational guidelines
  3. Refer further instruction requirements or training needs to appropriate person as required
Provide instruction session to client, using identified instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the instruction session according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer further instruction requirements or training needs to appropriate person as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain client feedback

  1. Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines
  2. Obtain client evaluation and feedback to ensure the requirements of the client are met
  3. Review client feedback and discuss suggestions with appropriate person
Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain client evaluation and feedback to ensure the requirements of the client are met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review client feedback and discuss suggestions with appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

determine the instruction required by client

acquire and prepare associated resources

demonstrate empathy and understanding of the learner and accommodate different cultures

convey technical information to individual clients for their specific use in a clear, concise and coherent manner

explain the meaning of technical jargon.

Context of and specific resources for assessment

Assessment must ensure access to:

client requirements either directly or through a peer or supervisor

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate undertaking one-to-one instruction

review of instruction plan prepared by candidate

verbal or written questioning to assess candidate’s knowledge of techniques for conveying technical information to an individual client.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to:

convey and clarify complex information

effectively question and listen when conveying and clarifying information

investigate and assess client needs

provide one-to-one instruction to client

review feedback with client and appropriate person

literacy skills to:

develop reports

document:

additional requirements

amount of technical support the client may require

solutions

support issues affecting the client

interpret technical manuals

planning and organisational skills to:

develop an instruction plan

incorporate time management for self and others

organise resources for the instruction session

problem-solving skills to:

anticipate and respond to a range of issues when delivering one-to-one instruction

develop and refine delivery strategies.

Required knowledge

broad knowledge of:

escalation procedures

general features and capabilities of current industry-accepted hardware and software products

operating system (OS) functions and basic features

hardware and software supported by the organisation

in-house or vendor support available

IT terminology

security and network guidelines and procedures

sources and availability of technical and organisational systems

telephone, fax and online functions and procedures

work group procedures.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

employees

external organisations

individuals

internal departments.

Learning needs may include:

electronic

group participation

presentation via different means

reading

self-directed learning

self-paced.

Instruction may include:

advice and support on a one-to-one basis

guidance on hardware supported by the organisation:

formatting of disks

printers

reconfiguration of printers

setting of screen resolution

use of scanners

guidance on software applications supported by the organisation:

creating graphs

formatting spreadsheet

setting up word-processing document for printing

using a browser

using an email system

provision of client documentation and manuals.

Actions may include:

number of sessions expected

session duration

time and location of instruction

type of instruction requested.

Organisational guidelines may include:

communication methods

content of emails

dispute resolution

document procedures and templates

downloading information and accessing particular websites

financial control mechanisms

opening mail with attachments

use of email and internet access

virus risk.

Further instruction requirements may include:

active listening to client and other employees

handover to information and communications technology (ICT) technical expert area

on-site instruction

policy and procedures relating to IT training

questions and answers.

Appropriate person may include:

authorised business representative

client

help-desk person

subject-matter expert

supervisor.

Requirements may include:

business

network

people in the organisation

system.