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Evidence Guide: ICAICT506A - Implement process re-engineering strategies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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ICAICT506A - Implement process re-engineering strategies

What evidence can you provide to prove your understanding of each of the following citeria?

Develop process reengineering strategies

  1. Research and determine target process for re-engineering action
  2. Develop process re-engineering plan
  3. Determine and document strategic importance of process
  4. Establish and document performance standards and benchmarks for new process
  5. Seek feedback and suggestions from client on proposed process re-engineering
Research and determine target process for re-engineering action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop process re-engineering plan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine and document strategic importance of process

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish and document performance standards and benchmarks for new process

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek feedback and suggestions from client on proposed process re-engineering

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement process re-engineering strategies

  1. Compare suggestions with process re-engineering plan to determine suitability for business requirements
  2. Incorporate suggestions where appropriate
  3. Implement new process into business structure and leave sufficient scope for changing capacity or upgrades
Compare suggestions with process re-engineering plan to determine suitability for business requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Incorporate suggestions where appropriate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement new process into business structure and leave sufficient scope for changing capacity or upgrades

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor organisational context

  1. Monitor new process to measure performance levels
  2. Determine and document the benefits of the new process to the business
  3. Identify and document training needs for staff
  4. Analyse the cultural and political impact of the new process
  5. Document the new process and disseminate information to appropriate person
Monitor new process to measure performance levels

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine and document the benefits of the new process to the business

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and document training needs for staff

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse the cultural and political impact of the new process

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document the new process and disseminate information to appropriate person

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

implement are-engineering process that supports organisational objectives, taking into account the complex interdependencies between organisational and external components.

Context of and specific resources for assessment

Assessment must ensure access to:

process re-engineering plan

analysis software

ebusiness models

modelling software

organisational strategy

organisational structure and culture

personal computer

stakeholder analysis.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of process re-engineering

review of candidate’s implementation plan.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to evaluate cultural and political impact of the new process

communication skills to:

liaise with the client

undertake market research and testing, using focus groups

literacy skills to:

interpret business requirements

write technical documents and training needs document

learning skills to provide instruction to staff

planning and organisational skills to develop the process re-engineering plan

problem-solving skills to undertake risk analysis

research skills to determine target process for re-engineering.

Required knowledge

business case preparation

copyright and intellectual property

impact of the new process on the organisation

organisational strategy

procedures relating to consulting internally and externally.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that maybe present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Clientmay include:

employees

external organisations

individuals

internal departments.

Business requirementsmay relate to:

business

network

people in the organisation

system.

Appropriate personmay include:

authorised business representative

client

supervisor.