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Evidence Guide: ICAICT512A - Plan process re-engineering strategies for business

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAICT512A - Plan process re-engineering strategies for business

What evidence can you provide to prove your understanding of each of the following citeria?

Select the process to be re-engineered

  1. Identify major processes that require re-engineering
  2. Identify boundaries, stakeholders and strategic importance of each process
  3. Prioritise each process according to its level of performance
  4. Select a process to re-engineer and document decision-making process
Identify major processes that require re-engineering

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify boundaries, stakeholders and strategic importance of each process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise each process according to its level of performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select a process to re-engineer and document decision-making process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the strategic context

  1. Determine the purpose of the selected process, and where it fits into the business strategy
  2. Evaluate the scope of the process, including stakeholder and strategic impact
  3. Identify potential risks
  4. Define the broad objectives of the new process
  5. Model the new process, taking into account client expectations, cooperation across boundaries and process flow
  6. Analyse changes to organisational structures, technical requirements, training needs, cultural and political impact and communication channels
  7. Document new process and impact of changes
Determine the purpose of the selected process, and where it fits into the business strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the scope of the process, including stakeholder and strategic impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential risks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define the broad objectives of the new process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Model the new process, taking into account client expectations, cooperation across boundaries and process flow

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse changes to organisational structures, technical requirements, training needs, cultural and political impact and communication channels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document new process and impact of changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design the new process

  1. Develop key performance indicators and implementation responsibilities for the new process
  2. Communicate information to appropriate person
  3. Prepare a process re-engineering plan to document stages
  4. Submit process re-engineering plan to appropriate person for sign-off
Develop key performance indicators and implementation responsibilities for the new process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare a process re-engineering plan to document stages

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit process re-engineering plan to appropriate person for sign-off

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify a process to be re-engineered

prepare an analysis, documenting the impact of changes to the organisation

plan the re-engineering of the process in a manner that supports the strategic, organisational and change context of the process to be re-engineered

design the new process, including key performance indicators and implementation responsibilities.

Context of and specific resources for assessment

Assessment must ensure:

access to:

organisational structure and culture

organisational strategy

stakeholder analysis

ebusiness models

use of:

personal computer

analysis software and modelling software currently used in industry.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of:

benchmarking and change-management processes

process re-engineering

review of documentation prepared by candidate analysing the impact of process re-engineering changes to the organisation

review of the process re-engineering plan prepared by candidate, detailing key performance indicators and implementation responsibilities.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to:

analyse changes to:

communication channels

cultural and political impact

organisational structures

technical requirements

training needs

evaluate the scope of the project

communication skills to liaise and negotiate with stakeholders

literacy skills to:

document stages of implementation

write re-engineering plans

planning and time-management skills to prioritise each process according to level of performance

research skills to identify:

boundaries and stakeholders

major processes for re-engineering

technical skills to:

develop a training needs analysis

develop key performance indicators for benchmarking

manage the change-management process.

Required knowledge

copyright and intellectual property

ecommerce standards

industry standards

organisational development and structure

organisational strategy

stakeholder liaison and negotiation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Stakeholders may include:

development team

project team

sponsors

users.

Performance may include:

financial or profitability measurements and selection decisions based on:

strategic importance of the process

worst performance.

Client may include:

employees

external organisations

individuals

internal departments.

Technical requirements may relate to:

business

database

network

people in the organisation

platform

system.

Appropriate person may include:

authorised business representative

client

supervisor.