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Evidence Guide: ICAICT602A - Develop contracts and manage contracted performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAICT602A - Develop contracts and manage contracted performance

What evidence can you provide to prove your understanding of each of the following citeria?

Establish contract

  1. Determine boundaries of the contract
  2. Document contract details and provide a copy to the client and vendor for review
  3. Obtain client and vendor feedback to clarify problems and misunderstandings
  4. Facilitate negotiations to resolve problems and misunderstandings
  5. Seek agreement from stakeholders
Determine boundaries of the contract

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document contract details and provide a copy to the client and vendor for review

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain client and vendor feedback to clarify problems and misunderstandings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate negotiations to resolve problems and misunderstandings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek agreement from stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor contract

  1. Monitor performance against contractual obligations to ensure desired level of quality is maintained
  2. Ascertain client satisfaction with contractual performance
  3. Identify and take action to address unsatisfactory performance
  4. Provide recommendations for contractual variations, if required
  5. Forward recommendations to the appropriate person for approval
Monitor performance against contractual obligations to ensure desired level of quality is maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ascertain client satisfaction with contractual performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and take action to address unsatisfactory performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide recommendations for contractual variations, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Forward recommendations to the appropriate person for approval

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to negotiate and formulate extensive client support contracts by:

accessing and analysing relevant information on resources and budgets

analysing current and future client support requirements

monitoring resource use, cost efficiency and effectiveness against contractual obligations

reviewing objectives and performance measures.

Context of and specific resources for assessment

Assessment must ensure access to:

detailed information relating to business strategic plan

budget constraints

timeframe for the strategic plan

business objectives

information on a range of IT business solutions

outcomes of a business-analysis process.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of contract prepared by the candidate meeting client requirements for service delivery within time and cost parameters

direct observation of candidate monitoring contract performance, including action taken to address unsatisfactory performance

verbal or written questioning to assess candidate’s knowledge of:

analysis and planning approaches to technical problems

contracting in the IT area.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to:

identify service expectations and boundaries of service provision

review objectives and performance measures against contract outcomes

communication skills to:

negotiate contract equipment and services when providing client support

obtain feedback and clarify problems

present and facilitate groups to transfer and collect information, gain consensus on concepts and gain the trust and confidence of colleagues, clients and suppliers

initiative and enterprise skills to plan use of resources to achieve contract obligations

literacy skills to:

organise and present information

prepare information on client support performance outcomes and agreed quality standards

write business reports

numeracy skills to monitor the finances related to contracts

planning and organisational skills to:

plan the management of services

monitor satisfactory service

technical skills to:

identify and take action to address unsatisfactory performance

monitor the service performance.

Required knowledge

analysis and planning approaches to technical problems or management requirements, taking into account organisational values and purpose in the context of formulating client support contracts

broad knowledge of methods for evaluating and forecasting vendor and technology trends

contracting requirements related to IT

IT purchasing of equipment and services, such as negotiating extensive client support contracts

industry standards in relation to service and product agreements.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Boundaries of the contract may include:

budget

organisational policy

resources

time constraints.

Client may include:

employees

external organisations

individuals

internal departments.

Stakeholders may include:

development team

project team

sponsors

users.

Appropriate person may include:

authorised business representative

client

supervisor.