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Evidence Guide: ICANWK304A - Administer network peripherals

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICANWK304A - Administer network peripherals

What evidence can you provide to prove your understanding of each of the following citeria?

Install peripherals to a network

  1. Plan the location of peripherals to provide appropriate services to users and to take into consideration OHS standards
  2. Connect peripherals to network, using vendor-approved method and technology
  3. Connect peripherals to computers in the network using parallel, serial or other direct connection methods
  4. Add peripheral accessories or upgrades to printer, such as memory or high-volume paper trays
  5. Test peripherals for correct operation
Plan the location of peripherals to provide appropriate services to users and to take into consideration OHS standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Connect peripherals to network, using vendor-approved method and technology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Connect peripherals to computers in the network using parallel, serial or other direct connection methods

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Add peripheral accessories or upgrades to printer, such as memory or high-volume paper trays

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test peripherals for correct operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure peripheral services to manage peripherals

  1. Install software required to manage local and network-connected peripherals
  2. Use meaningful names for peripherals and control queues
  3. Configure security and access to allow appropriate users to make use of peripherals
  4. Configure workstation for peripherals to allow applications to work with peripherals
Install software required to manage local and network-connected peripherals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use meaningful names for peripherals and control queues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure security and access to allow appropriate users to make use of peripherals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure workstation for peripherals to allow applications to work with peripherals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer and support peripheral services

  1. Assign priority to control queues
  2. Use peripheral management software supplied as part of the network operating system (NOS) or by third parties
  3. Create templates for use on the network
  4. Configure settings on the network to create maintenance schedules, usage logs, and cost-centre usage statistics
  5. Demonstrate to the user the methods for using peripheral services from their application or workstation
Assign priority to control queues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use peripheral management software supplied as part of the network operating system (NOS) or by third parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create templates for use on the network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure settings on the network to create maintenance schedules, usage logs, and cost-centre usage statistics

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate to the user the methods for using peripheral services from their application or workstation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain peripherals and fix common problems

  1. Establish and follow a regular maintenance schedule as recommended by peripheral manufacturer
  2. Replace consumables and components when required
  3. Fix peripheral mishaps and malfunctions
  4. Monitor peripheral usage and traffic and recommend additional peripherals if needed
  5. Determine failures of peripheral services or devices and rectify as required
Establish and follow a regular maintenance schedule as recommended by peripheral manufacturer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Replace consumables and components when required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Fix peripheral mishaps and malfunctions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor peripheral usage and traffic and recommend additional peripherals if needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine failures of peripheral services or devices and rectify as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan and install peripherals, and connect to network and test operation

manage the use of peripheral services with workstations

maintain networked peripherals according to a maintenance schedule

rectify faulty peripheral services or devices.

Context of and specific resources for assessment

Assessment must ensure access to:

range of peripherals

network administration tools

live network with a representative range of networked client server environments and operating systems

technical records, organisational policies and documentation

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate:

managing the use of peripheral services with workstations

rectifying faulty peripherals

maintaining networked peripherals

verbal or written questioning to assess candidate’s knowledge of networked peripherals

review of network peripheral entries prepared by candidate.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to determine failures of peripheral services or devices

communication skills to:

demonstrate use of peripheral services to users

discuss network issues with clients and team members

educate users about the causes of network problems and how to minimise their recurrence

liaise with clients and team members across different levels and in different contexts

literacy skills to:

follow a regular maintenance schedule as recommended by peripheral manufacturer

use meaningful names when configuring the peripheral device's name or new profile

planning skills to plan the installation of peripherals

problem-solving skills to:

fix peripheral mishaps and malfunctions

rectify failures of peripheral services or devices

technical skills to:

administer peripheral services

configure network settings

configure security and access for users

install software

replace components

test peripherals for correct operation

use peripheral management software

use the peripheral device's logging or monitoring features to monitor the health of the peripheral.

Required knowledge

configuration of peripherals for network use

current industry standard network peripherals

general construction and operation of peripheral devices to facilitate troubleshooting.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Peripherals may include:

Bluetooth device

Firewire (IEEE 1394) device

keyboard

laptop

mobile phone

modem

mouse

multimedia kit

pen

personal digital assistant (PDA), such as palmtop

printer

scanner

speaker

tape cartridge

touch pad

universal serial bus (USB) device

wireless fidelity (wi-fi) router.

Users may include:

departments within an organisation

persons within a department

third parties.

OHS standards may include:

electrical safety

ergonomics in the workplace:

correct posture

style and adjustments of chair

type of desk

type of monitor

working position

length of time in front of computer

lighting level

placement of light fittings

repetitive strain injury (RSI) prevention

safe lifting methods

ventilation.

Network may include:

data

local area network (LAN)

private lines

the internet

use of the public switched telephone network (PSTN) for dial-up modems only

voice

virtual private network (VPN)

wide area network (WAN).

Printer may include:

ink jet

laser

network.

Software may include:

commercial

customised

in-house

programming:

assembler

compiler

development tools

system:

computer security

device drivers

operating system.

Applications may include:

database programs

email programs

internet browsers

spreadsheets

system browsers

word-processing.

Network operating system may include:

Linux

Mac

multi-user capability operating system

Novell NetWare 5 or above

Windows 2000 or above.

Consumables may include:

disks:

CD

DVD

ink cartridges

toner cartridges.

Components may include:

CD and DVD drives

central processing unit (CPU)

complementary metal oxide semiconductor (CMOS) battery

fax or modem cards

interface cards

motherboards

motherboards

power supply

random access memory (RAM).