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Evidence Guide: ICANWK534A - Monitor and troubleshoot virtual computing environments

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICANWK534A - Monitor and troubleshoot virtual computing environments

What evidence can you provide to prove your understanding of each of the following citeria?

Plan strategies to monitor and troubleshoot the performance of enterprise virtual computing environment

  1. . Develop a plan to monitor virtual environment to ensure availability and optimal performance according to enterprise requirements
  2. . Identify virtual environment critical activity level and assign resources as needed
  3. . Review system logs and alerts to facilitate virtual environment tuning
. Develop a plan to monitor virtual environment to ensure availability and optimal performance according to enterprise requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

. Identify virtual environment critical activity level and assign resources as needed

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

. Review system logs and alerts to facilitate virtual environment tuning

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Manage virtual environment performance to ensure full resource optimisation

  1. . Monitor and diagnose memory, central processing unit (CPU) and distributed power management performance
  2. . Review storage and cluster performance to maximise operational efficiency
  3. . Monitor tasks, events and alarms, and network activity and make relevant adjustments to ensure optimal operation
. Monitor and diagnose memory, central processing unit (CPU) and distributed power management performance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

. Review storage and cluster performance to maximise operational efficiency

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

. Monitor tasks, events and alarms, and network activity and make relevant adjustments to ensure optimal operation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse and troubleshoot virtual environments

  1. . Review virtual machine capacity, application and storage input and output (I/O) performance to identify and resolve performance issues
  2. . Test, analyse and troubleshoot identified virtual network problems
  3. . Analyse and troubleshoot high availability to ensure that virtual machines are running at optimal performance levels
  4. . Consult with virtualisation software vendors in order to provide solutions
. Review virtual machine capacity, application and storage input and output (I/O) performance to identify and resolve performance issues

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

. Test, analyse and troubleshoot identified virtual network problems

Completed
Date:

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. Analyse and troubleshoot high availability to ensure that virtual machines are running at optimal performance levels

Completed
Date:

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Evidence:

 

 

 

 

 

 

 

. Consult with virtualisation software vendors in order to provide solutions

Completed
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Diagnose virtual environment faults and provide solutions

  1. . Use virtualisation client and server management software tools to help diagnose virtual environment problems
  2. . Install and configure external virtualisation management tools to help diagnose virtual environment problems
  3. . Use system logs and alerts to collect and analyse errors
  4. . Evaluate problems using log files and alerts
. Use virtualisation client and server management software tools to help diagnose virtual environment problems

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

. Install and configure external virtualisation management tools to help diagnose virtual environment problems

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

. Use system logs and alerts to collect and analyse errors

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

. Evaluate problems using log files and alerts

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

monitor enterprise virtual computing environment using the correct management tools

configure enterprise virtual computing environment to operate at an optimal performance level

troubleshoot problems in virtual computing environment using relevant management tools.

Context of and specific resources for assessment

Assessment must ensure access to:

site or prototype where virtual machine environments may be implemented

network technical requirements

range of suitable software

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of:

current recommendations on sustainability options in ICT design

benefits of virtualisation

installation and configuration of virtualisation software

installation and configuration of virtual machines

configuration of virtual machines into network design

direct observation of candidate demonstrating:

installation and configuration of virtualisation software

installation and configuration of virtual machines

configuration of virtual machines into network design

review of documentation prepared by candidate to record research of current recommendations on sustainability options in ICT design and the benefits of virtualisation.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to:

liaise with clients

convey and clarify information

initiative and enterprise skills to proactively minimise, control or eliminate hazards in work activities

literacy skills to:

record researched information

develop and document virtualisation configurations and processes

planning skills to plan methods for integrating and maintaining a virtualised machine environment

problem-solving skills to:

apply solutions in networks, including virtualised machine environments

deploy rapid solutions to problems involving virtualised machine environments

technical skills to apply current best practice to implementing sustainability options through virtualisation methodologies and technologies

Required knowledge

overview knowledge of:

current government and industry policies and guidelines relating to developing efficient and reliable ICT environments

current technologies and processes designed to produce an efficient and reliable ICT environment

structure, function and business organisation of client

available tools and software applications required to manage virtual machines

configuration of software applications required to manage virtual machines

configuration required to integrate virtual machines into existing network design

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Virtual environment may include:

clusters

guest VM

host VM

licensing

resources

storage

virtual machine.

Enterprise requirements may include:

how and what the enterprise wants regarding the work environment

preventative maintenance and diagnostic policy

problem-solving processes

roles and technical responsibilities in network management

vendor and product service level support agreements.

Virtual networks may include:

bridged networks

host-only networks

private virtual local area networks (VLANs)

networks using network address translation (NAT).

High availability may relate to use of:

clustered virtual machines performing an identical task

load balancing between virtual machines to ensure service requirements are met

pre-configured virtual machines that can be rapidly stored and deployed in the event of a system failure

standby power solutions in the event of a power disruption.

Virtualisation software vendors may include:

Citrix

KVM

Microsoft

Oracle

Parallels

VMware.

Management software may include:

Citrix Essentials for Hyper-V

Citrix XenServer Management Console

Microsoft Hyper-V

Microsoft Systems Center Virtual Machine Manager

Parallels H-Sphere

VMware Infrastructure Client

VMware vCenter Lab Manager

VMware vSphere Client

vSphere Client and host update utility.

External virtualisationmanagement tools may include:

Citrix Essentials

PowerShell from Microsoft

RVTools from Robware.net

vControl from Vizioncore.