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Evidence Guide: ICANWK612A - Plan and manage troubleshooting advanced integrated IP networks

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICANWK612A - Plan and manage troubleshooting advanced integrated IP networks

What evidence can you provide to prove your understanding of each of the following citeria?

Plan the strategies for troubleshooting and monitoring the performance of advanced integrated IP networks

  1. Develop a plan to monitor and manage the IP network to optimise its performance and reliability
  2. Plan the isolation of network segments for troubleshooting procedures
  3. Plan the testing sequences and scenarios of network infrastructure
  4. Select appropriate network testing and monitoring tools and software application to suit the specific network troubleshooting and monitoring sequence
Develop a plan to monitor and manage the IP network to optimise its performance and reliability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan the isolation of network segments for troubleshooting procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan the testing sequences and scenarios of network infrastructure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select appropriate network testing and monitoring tools and software application to suit the specific network troubleshooting and monitoring sequence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage and monitor troubleshooting strategies for complex enterprise networks

  1. Manage and monitor strategies for network monitoring structure
  2. Produce a routine internetwork operating system (IOS) device maintenance plan to include monitoring of routing protocols and router configurations
  3. Isolate sub-optimal internetwork operations at the appropriate open systems interconnection (OSI) model layer
  4. Produce a plan troubleshooting and monitoring security issues related to IOS services for mission critical applications
  5. Produce a plan troubleshooting and monitoring internet protocol version 6 (IPv6) and version 4 (IPv4) interoperability
Manage and monitor strategies for network monitoring structure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a routine internetwork operating system (IOS) device maintenance plan to include monitoring of routing protocols and router configurations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Isolate sub-optimal internetwork operations at the appropriate open systems interconnection (OSI) model layer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a plan troubleshooting and monitoring security issues related to IOS services for mission critical applications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a plan troubleshooting and monitoring internet protocol version 6 (IPv6) and version 4 (IPv4) interoperability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement test plans for advanced network solutions

  1. Test switch-to-switch connectivity, access ports and loop prevention for the virtual local area network (VLAN) based solution
  2. Test private VLANs
  3. Test switch virtual interfaces (SVI)
  4. Test switch support of advanced services
  5. Troubleshoot switch configuration
Test switch-to-switch connectivity, access ports and loop prevention for the virtual local area network (VLAN) based solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test private VLANs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test switch virtual interfaces (SVI)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test switch support of advanced services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Troubleshoot switch configuration

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan and monitor IP networks for performance and reliability

evaluate, design and implement a troubleshooting structured plan

use network testing and monitoring tools

produce a maintenance plan for monitoring routing protocols and configurations

implement tests of advanced network solutions.

Context of and specific resources for assessment

Assessment must ensure access to:

site where complex network installation may be conducted

hardware and software

organisational guidelines

computers

LAN and WAN systems, including voice and video hardware and software

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate installing, configuring and testing a new or updated network

evaluation of documentation prepared by the candidate outlining testing procedures, test results, recommendation to network changes and completion records

verbal or written questioning of required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to liaise with internal and/or external personnel on technical, operational and business-related matters

literacy skills to:

interpret technical documentation

write reports as required

numeracy skills to:

take test measurements and interpret results

evaluate performance and interoperability of network

planning and organisational skills to:

coordinate the process in liaison with others

plan, prioritise and monitor own work

problem-solving and contingency-management skills to:

adapt configuration procedures to requirements of network

reconfigure depending on differing operational contingencies, risk situations and environments

troubleshoot and debug WLAN issues

research skills to investigate appropriate hardware to meet requirements

technical skills to:

select and configure networking devices and assess and implement security requirements

use networking and network testing and management tools.

Required knowledge

advanced network solutions

configuration, verification and troubleshoot procedures to undertake:

router operation and routing

VLANs switching and inter-switching communications

deployment schemes

IOS and IP networking models

IOS services

IP network topologies, architectures and elements

networking standards and protocols

threat mitigation strategies

VLAN technologies.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

IP network may include:

integrated network

internet

intranet

local area network (LAN)

router-based network

switch-based network

VPN

WAN

WLAN.

Network testing and monitoring tools may include:

applications, services or systems monitor

bandwidth tester

connection speed

fingerprinting monitor

flow monitor

latency calculator

mapping tools

network:

connectivity

monitor

security monitor

simulator

packet capture and analyser

packet tracer

path characterisation

protocol analyser

sniffer or analyser

simple network management protocol (SNMP) tools

voice over internet protocol (VoIP) monitors.

Strategies may include:

use of internetwork operating system (IOS) tools

use of vendor-recommended software and hardware:

Apple

Billion

Cisco

Juniper Networks.

Routing protocols may include:

external border gateway protocol (EBGP)

enhanced interior gateway routing protocol (EIGRP)

open shortest path first (OSPF)

routing information protocol (RIP).

Router configurations may include:

dynamic host configuration protocol (DHCP)

link control settings

network address translation (NAT)

usernames and passwords.

IOS services may include:

auto-upgrade manager (AUM)

embedded event management (EEM)

flexible netflow

file transfer protocol (FTP)

hypertext transfer protocol (HTTP)

identity-based network services (IBNS)

IOS firewall

IP service level agreement (IPSLA)

network-based application recognition 2 (NBAR2)

network time protocol (NTP)

performance routing (PfR)

remote copy or rate control protocol (RCP)

service advertisement framework (SAF)

web services management agent (WSMA).

Advanced services may include:

internet protocol TV (IPTV)

video

voice over internet protocol (VoIP)

wireless.

Switch configuration may include:

spanning tree

switch virtual interface (SVI)

virtual LAN (VLAN).