NTISthis.com

Evidence Guide: ICAPRG602A - Manage the development of technical solutions from business specifications

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAPRG602A - Manage the development of technical solutions from business specifications

What evidence can you provide to prove your understanding of each of the following citeria?

Obtain business requirements

  1. Ensure that business requirements and business specifications have been obtained from the client or appropriate person
  2. Manage the team’s identification of the client’s business model
  3. Ensure technical specifications for business problem have been determined
  4. Manage the confirmation of key stakeholder requirements with stakeholders
  5. Confirm the documentation of business objectives, technical requirements and problem
Ensure that business requirements and business specifications have been obtained from the client or appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the team’s identification of the client’s business model

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure technical specifications for business problem have been determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the confirmation of key stakeholder requirements with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the documentation of business objectives, technical requirements and problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the impact of the technical requirements

  1. Review the business problems, opportunities and objectives
  2. Confirm that the technical requirements are complete
  3. Review hardware, software and network requirements
  4. Coordinate investigation into the processes to be changed by the business solution
  5. Review an evaluation document on the impact of the technical requirements on the business
Review the business problems, opportunities and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm that the technical requirements are complete

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review hardware, software and network requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate investigation into the processes to be changed by the business solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review an evaluation document on the impact of the technical requirements on the business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce technical business solutions

  1. Confirm the technical solutions produced in response to problems and business requirements
  2. Review the costs involved to implement
  3. Review the recommendation from a range of supplier products to determine which one best meets technical requirements
  4. Review a report on the technical solutions addressing the business specifications and recommendations against business requirements
Confirm the technical solutions produced in response to problems and business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the costs involved to implement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the recommendation from a range of supplier products to determine which one best meets technical requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review a report on the technical solutions addressing the business specifications and recommendations against business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and validate the agreed solutions

  1. Ensure report is forwarded to appropriate person for feedback
  2. Manage the feedback and incorporate changes as required
  3. Coordinate redistribution of adjusted reports to appropriate person
  4. Obtain sign-off on final business solution
Ensure report is forwarded to appropriate person for feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the feedback and incorporate changes as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate redistribution of adjusted reports to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign-off on final business solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

adapt technologies to specified technical solutions

use site-design software and hardware

evaluate client specifications against accepted industry practices

produce technical solutions from business specifications

produce information that can be shared between businesses

apply design concepts to business solutions

produce technical reports

make recommendations and offer optimum design solutions.

Context of and specific resources for assessment

Assessment must ensure access to:

client functional requirements

business specifications

database and simulation software

organisational guidelines

network or computer layout

site-design software and hardware

information on a range of ICT business solutions

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate carrying out project work

verbal or written questioning to assess required knowledge and skills

review of reports and implementation plans prepared by the candidate for the project

review of a portfolio of the project work undertaken.

Note: The preferred assessment method is through a workplace project or through a simulated medium to large enterprise workplace.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to liaise with internal and external personnel on technical, operational and business-related matters

literacy skills to:

interpret technical documentation

write reports, design solutions, technical specifications and recommendations in required formats

numeracy skills to:

interpret business requirements and specifications

evaluate possible technical design scenarios for optimum solution

planning and organisational skills to plan, prioritise and monitor team members work

problem-solving and contingency-management skills to adapt varied business procedures to requirements

research skills to interrogate vendor databases and websites in order to implement different solutions that meet client business specifications

technical skills to:

evaluate optimum solutions

produce technical solutions

review technical specifications.

Required knowledge

business processes

client business domain, including client organisation structure and business functionality

compatibility issues and resolution procedures

configuration of internet protocol (IP) networks

customer and business liaison

desktop applications and operating system (OS) as required

procedures for linking processes

project-management methodologies and processes

security protocols, standards and data encryption

technologies, such as:

access networks

core networks

ICT network topologies

mobile cellular networks

network protocols and OS

optical networks and principles

radio frequency (RF) networks and principles

radio frequency identification (RFID) hardware and software.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Business requirements may include:

business application

business plan

existing system

mission statement

nature of the business

network or people in the organisation.

Business specifications may include:

budget allocation

budget costs estimate

future plan

growth forecast

technical requirements

timeline.

Client may include:

external organisation

finance company

health industry

ICT company

individuals

internal department

internal employee

manufacturing company

service industry.

Appropriate person may include:

authorised business representative

client

ICT network administrator

ICT network manager

ICT support manager

small or medium enterprise (SME) customer

small office home office (SOHO) customer

supervisor.

Problem may refer to:

business need or opportunity that needs to be addressed

network or people in the organisation

system.

Stakeholders may include:

development team

project team

sponsor

user.

Requirements may refer to:

business

database

network

people in the organisation

platform

system.

Technical requirements may refer to:

bandwidth

hardware problems

input and output

interface

network:

growth

security

traffic congestions

new technologies

power usage

process flow

quality requirements

software problems

transmission dropouts

upgrades.

Hardware may include:

cabling networks

internet protocol TV (IPTV)

multimedia

network elements:

gateways

local area network (LAN) switches

routers

servers

wireless networks

optical networks

radio networks

equipment:

RFID

switching

transmission

voice and data.

Software may include:

commercial

customised software

in-house

packaged.

Network may include:

broadband

data

ICT networks

internet

intranet

media

radio

RFID

security

switching

telecommunications

transmission.

Impact may refer to:

fewer downtimes

improved efficiency

improved response times

increased return on investment (RoI)

lower operational costs

more user-friendly network.

Technical solutions may include:

audit requirements

changes to:

network infrastructure

security or privacy provisions

ebusiness or e-commerce solution

hardware upgrades

implementing a new system

inventory management

new hardware

new software

OHS and quality requirements

software upgrades

user training.