The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Determine client requirements and ascertain if problem exists
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Log calls from help desk support staff Completed |
Evidence:
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Determine and document problem based on client requirements Completed |
Evidence:
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Determine whether problem is covered by policy
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Verify the scope and coverage of maintenance and technical support agreements relative to the problem and client requirements Completed |
Evidence:
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Provide assistance in accordance with organisationalguidelines Completed |
Evidence:
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Carry out maintenance support on identified problem
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Conduct diagnostic tests around identified problem Completed |
Evidence:
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Complete maintenance in line with organisationalguidelines Completed |
Evidence:
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Obtain new components as part of the resolution, where necessary Completed |
Evidence:
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Store or dispose of components in accordance with organisational guidelines and environmental guidelines Completed |
Evidence:
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Prepare maintenance report and verify solution
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Prepare maintenance report in line with organisationalguidelines and support agreements Completed |
Evidence:
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Escalate maintenance requirements to appropriate area, as required Completed |
Evidence:
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Follow up with the client to determine solution success and close the report Completed |
Evidence:
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