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Evidence Guide: ICAS4191B - Maintain website performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAS4191B - Maintain website performance

What evidence can you provide to prove your understanding of each of the following citeria?

Benchmark website performance

  1. Review client performance expectations from specifications and businessrequirements
  2. Test administration and maintenance requirements against specifications and business requirements
  3. Establish performance benchmarks from specifications and businessrequirements
  4. Ensure performance benchmarks are tested
  5. Record measured performance benchmarks against specifications
Review client performance expectations from specifications and businessrequirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test administration and maintenance requirements against specifications and business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish performance benchmarks from specifications and businessrequirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure performance benchmarks are tested

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record measured performance benchmarks against specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Track website performance

  1. Measure actual website performance against performance benchmarks in key areas and record outcomes
  2. Establish procedures and policies for maintaining stability of actions and processes related to the website
  3. Identify faults or suggest improvements to the website
  4. Implement improvements according to businessrequirements and in line with policies and procedures
  5. Establish automatic fault reporting procedures and processes
  6. Monitor and maintain website security measures
  7. Implement administration and maintenance schedules
  8. Establish preventative maintenance and administration indicators and ensure an alert system is enabled
  9. Track user activities and make changes to policies or procedures, depending on findings
Measure actual website performance against performance benchmarks in key areas and record outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures and policies for maintaining stability of actions and processes related to the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify faults or suggest improvements to the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvements according to businessrequirements and in line with policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish automatic fault reporting procedures and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and maintain website security measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement administration and maintenance schedules

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish preventative maintenance and administration indicators and ensure an alert system is enabled

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Track user activities and make changes to policies or procedures, depending on findings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tune performance

  1. Compare actual website performance against benchmarks over an appropriate period and make changes based on inconsistencies
  2. Record performance inconsistencies and incorporate learning into revised polices and procedures
  3. Use diagnostic and software tools to identify and correct website faults
  4. Plan and action preventative maintenance on a regular basis, to ensure continuous and consistent performance of website
  5. Complete and record fault correction and maintenance reports
Compare actual website performance against benchmarks over an appropriate period and make changes based on inconsistencies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record performance inconsistencies and incorporate learning into revised polices and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use diagnostic and software tools to identify and correct website faults

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and action preventative maintenance on a regular basis, to ensure continuous and consistent performance of website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete and record fault correction and maintenance reports

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate and monitor performance improvement

  1. Establish a mechanism for capturing client initiatives to assist in identifying maintenance or administration process performance problems
  2. Review security tools and procedures and conduct improvements where necessary
  3. Document and implement maintenance schedules
  4. Review maintenance and administration documentation in line with policies and procedures, in order to identify areas for performance improvement
  5. Update the website on a regular basis, including information, links, multi-media links and back-end software
  6. Provide a timely and appropriate response to client to provide improvement or maintenance suggestions
Establish a mechanism for capturing client initiatives to assist in identifying maintenance or administration process performance problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review security tools and procedures and conduct improvements where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and implement maintenance schedules

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review maintenance and administration documentation in line with policies and procedures, in order to identify areas for performance improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update the website on a regular basis, including information, links, multi-media links and back-end software

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide a timely and appropriate response to client to provide improvement or maintenance suggestions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to develop and maintain actual website performance against benchmarks, to ensure that the website meets specifications.

Where performance criteria are not met, faults must be identified and appropriate remedial action taken.

Assessment must verify the ability to implement scheduled and non-scheduled maintenance and to effectively monitor and tune website performance.

To demonstrate competency in this unit the learner will require access to:

Web servers and websites

Technical requirements

Web traffic diagnostic tools, including timing tools to gauge website response times

Context of and specific resources for assessment

The effective and efficient operation of an organisation's website is of critical importance when business transactions a conducted online. Additionally, a website provides a 'new window' into an organisation and as such provides existing and potential clients with an indication of organisational credibility, effectiveness and efficiency.

The rapid growth in the use of websites as the primary media for client interaction, places considerable strategic and operational importance on activities around effective website monitoring and performance.

Testing the website under different conditions of load is essential to understanding how it behaves from the client's perspective. Thus, testing tools should include some way of simulating traffic from numerous users.

Breadth, depth and complexity of knowledge and skills would prepare a person to perform basic skills in managing website performance.

Operations must be in accordance with organisational polices and procedures.

Managing the performance of a website should be done under competent supervision where there is a clearly defined range of contexts for ensuring that ongoing demands on the site are met.

The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.

Assessment must ensure:

Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic.

Applications may involve responsibility for, and limited organisation of, others.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAS4124B Monitor and administer network security

An individual demonstrating this competency would be able to:

Demonstrate understanding of policies and procedures related to website performance, with theoretical knowledge of security issues

Apply known solutions to a variety of predictable website problems

Interpret available website information using discretion and judgement

Take responsibility for outputs in managing website performance

Maintain knowledge of industry products and services

Additionally, an individual demonstrating this competency would be able to:

Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts

Apply solutions to a defined range of unpredictable problems

Identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas

Identify, analyse and evaluate information from a variety of sources

Take responsibility for own outputs in relation to specified quality standards

Take limited responsibility for the quantity and quality of the output of others

Required Skills and Knowledge

Required skills

Website development

Website analysis

Technical test design

Test implementation

Test evaluation

Evaluation feedback

Evaluation analysis

Fault diagnosis

Fault correction

Implementing administration and maintenance schedules

Required knowledge

Website architecture

Basic website security

Basic workload (web traffic) metrics

Basic business process design

Customer and business liaison

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Specifications may include but is not limited to:

technical requirements

user problem statement

current system functionality

Client may include but is not limited to:

internal departments

external organisations

individual people

employees

Requirements may be in reference to:

business

system

network

people in the organisation

Businessrequirements may include:

customer

supplier

payroll

inventory

tax requirements of the organisation

Standards may include:

ISO/IEC/AS standards

organisational standards

project standards (for further information refer to the Standards Australia website at: www.standards.com.au)

System may include but is not limited to:

hardware and software components that run a computer

Software may include but is not limited to:

commercial, in-house, packaged or customised software

Documentation may follow:

ISO/IEC/AS standards

audit trails

naming standards

version control

project management templates

report writing principles

Policies

Incident response procedures

network intrusion detection systems

forensic procedures

training

awareness raising policy